Relaxing ride! Pretty views of Venice.
Experience was good, definitely recommend to go in the evening! We were a little concerned in the beginning when they couldn’t locate our booking, It turned out ok and they accommodated us and our tickets we purchased long in advance.
事業者からの返答
Thank you for your kind review and recommendation. We are very pleased to hear that you enjoyed the gondola experience, especially in the evening, which is truly one of the most beautiful times to see Venice from the water.
We sincerely apologise for the initial concern when your booking could not be located straight away. We understand this can be worrying, particularly when tickets have been purchased well in advance. We are glad the situation was resolved and that you were accommodated successfully.
Thank you again for choosing us, and we hope to welcome you back for another memorable experience in Venice.
Venice gondola tour
The tour was fine. Viator gave me the wrong tour operator but thankfully the vendor helped me out and we made the tour.
事業者からの返答
Thank you for your feedback. We are glad to hear that you were able to join the tour and that everything was resolved on the day.
We would like to kindly clarify that the booking was correctly arranged with the appropriate tour operator. In this case, the issue appears to have been related to an amended booking notification, which was not received correctly through the platform system.
As this experience can involve coordination between different operators and vendors, our team always works carefully in the background to make sure customers are assisted and able to enjoy their tour. We are pleased that the vendor supported you and that the tour went ahead successfully.
Thank you again for your review, and we hope to welcome you again in the future.
