This boat trip was one of the worst of my life and yet I live on an island and I go out on boats in every country in the world that I visit. The boat itself is absolutely not comfortable at all and the steering doesn't help! The visit to the sites is of no interest whatsoever, you will find much more beautiful a little further north towards Zadar with speedhunter for example and the 50 shades of blue outing which is incredible. Marin, our captain on board, stayed on the phone the entire time during the private excursion! We had to ask him to hang up so we could move on to the next spot; I have never seen anything like it. On board, nothing is offered to you other than water or beer; a juice, iced tea, or something extra included in the price of the trip, knowing that we do not drink alcohol, would have been appreciated. The trip itself is not at all interesting; you will find much more beautiful things just by wandering around the coves of Primosten, for example. We did not go as far as Hvar because the sea was choppy, and breaking our backs for 1 hour in the boat was neither comfortable nor interesting, especially since the captain himself told us that there was nothing nice to see on Hvar, that it was bling-bling, so basically we were not missing anything if we did not go there. For the rest, apart from swimming here and there, without a beach, without a seabed, without a cave to discover, frankly I do not see the point. The photos of the Blue Lagoon that you can see everywhere are fake; the waters are nothing extraordinary, and on top of that, the current is unpleasant, not to mention the crowds there. The underwater museum is of no interest; everything is fake, it is a kind of attraction created by man to make money; there is a crowded beach club on the edge, an inflatable slide, in short, nothing natural unique to Croatia. We also had a small payment problem, an error on my part since I did 3 boat trips that week; I had paid a 30% deposit by bank transfer and planned a balance in cash, but I mixed it up with the other boats, all at 450€ (with juice, snacks, etc.). In the middle of the sea and in the middle of the boat trip, the captain asked me to settle the bill, and 160€ was missing. I told him there was no problem and that I would pay the balance by credit card upon arrival as soon as I had service. But no, I received many reminders while we were getting out of the water, so we were wet, our personal belongings were packed away, to pay via a link immediately!! Super relaxing trip! Normally, you either settle up when leaving the boat or after, but not in the middle of your relaxing day! It is shameful! With what had already been paid and the furthest islands not visited due to rough seas, there was no reason to make such a scene in the middle of the sea. At first glance, the boss of this company is very nice and gives you plenty of information, but then on-site you see the other side of the coin. Marin did try to make up for it at the end by taking us to an island with a small beach club (you have those everywhere off the coast of Split), but well, at the end of the day it starts to get chilly, and frankly, the credit card payment in the middle of the sea + the rest of the uninteresting places, no or very little information about the places visited + a skipper on the phone constantly, frankly the only thing we wanted was to return to the port, which we did 1 hour early at our request. I do not recommend this company or this boat trip at all. It is better to get a little further away from Split; it is more natural, wild, beautiful, and cheaper to boot.
Dear, Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your private boat tour did not meet your expectations, especially given your extensive experience with boat excursions around the world. We take all feedback seriously, but we would like to clarify a few points regarding your experience. First and foremost, your safety and comfort are our absolute priorities. On the day of your tour, the open sea towards Hvar was experiencing heavy swells. Navigating a 1-hour route in rough, choppy conditions is not only highly uncomfortable but can also be dangerous. Our captain made the professional decision to adapt the itinerary for your safety, ensuring you could still enjoy your day in calmer, more sheltered waters. Regarding his comments on Hvar, he was merely trying to reassure you that missing the destination due to bad weather wasn't worth risking your safety, as it is a heavily commercialized area. We are very disappointed to hear about your experience with Skipper Marin. Keeping our guests informed and engaged is a standard we strictly enforce. While captains occasionally need to use the phone to coordinate safe routes and docking with the base—especially when modifying an itinerary due to rough weather—staying on the phone for personal or prolonged periods is completely unacceptable. We have already addressed this with Marin to ensure it does not happen again. Regarding the refreshments, our standard booking clearly specifies that complimentary water and beer are provided on board. We always encourage guests to bring along any specific soft drinks, juices, or snacks they prefer, and we apologize if this caused any disappointment. We also want to clarify the situation regarding the payment. Our company policy requires the remaining balance to be settled before departure. Because this was a private tour and the full payment had not been finalized at the dock, our office requested the captain to verify the balance during the tour. We understand this disrupted your relaxation, and we apologize for the timing of the request. However, please understand that we must follow standard business procedures, regardless of weather-related changes to the route. We are genuinely sorry that the natural spots, including the Blue Lagoon and the underwater museum, did not appeal to you. Tourism dynamics and weather conditions can greatly impact the overall experience. We appreciate your constructive criticism as it helps us improve our communication and service quality. We wish you all the best in your future travels. Best regards, Hrvoje Owner Inception boats
