I wasn't able to complete a tour with Tour and Travel Morocco, but I did have a very positive experience with them. I had booked a three-day desert camping tour from Marrakech to Fes with another company, but it was cancelled the day before it departed due to snow in the mountains. The other tour operator never responded to my Viator or WhatsApp messages and never provided an explanation for the cancellation. I was informed via a Viator email of the cancellation. Trying to salvage the trip, and not knowing about the snow in the Atlas mountains that blocked the road because of the lack of communication from the other tour operator, I frantically looked for a replacement operator for a similar tour. It was past 22:00 that night when I found Tour and Travel Morocco, and this was the night of the Africa Cup of Nations final match between Morocco and Senegal. Needless to say, this was a busy night for a Moroccan tour operator. When I reached out via WhatsApp, Morad from Tour and Travel Morocco called me right away and very quickly assisted with checking for tour options. He confirmed that the public tours through Tour and Travel Morocco had been cancelled, but did some further checking throughout the night to see if he could find a private driver to complete the same tour. He did find one, and we started on our tour the next morning. Unfortunately, when we arrived at the base of the Atlas Mountains, Moroccan police had the road blocked off and were turning cars away due to the snow in the mountain pass. I notified Morad, and he affirmed that when they had checked, the roads were still open to private vehicles. He was very apologetic, and our driver dropped us off back in Marrakech at no charge. Morad refunded the entire amount we paid for the tour the same day. Even though we didn't complete a tour with Tour and Travel Morocco, I can affirm that they are an excellent company to work with and provide fast and professional customer service. I will definitely look them up next time we're in Morocco.
Thank you for your kind feedback and for sharing your experience with Tour and Travel Morocco. We truly regret that weather conditions and road closures in the Atlas Mountains prevented the tour from going ahead as planned. We appreciate your understanding and are pleased that our team could assist you promptly and professionally despite the circumstances. We would be delighted to welcome you again on a future visit to Morocco.
