It is really good experience to tour at London
Socially the lady guide are really explaining everything
Just awesome
Also thank to pilot very safe and comfortable journey
We are travelling more then 150 km
We no have feel
Or tried
Ultimately it’s awesome
Evan & Evan’s tour
事業者からの返答
Dear sanjoym814,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that you enjoyed your tour of London with our knowledgeable lady guide. Safety and comfort are our top priorities, and we're delighted to hear that the pilot ensured a smooth journey despite the distance traveled.
Your kind words mean a lot to us, and we're glad that your overall experience with Evan Evans Tours was awesome. We look forward to welcoming you back for more memorable adventures in the future.
Warm regards,
Evan Evans Tours
M
MARYL723
November 3, 2023 · via Tripadvisor
NIGHTMARE TRAIN JOURNEY USING LONDON NORTH EASTER RAILWAY AND CROSSCOUNTRY TRAIN
My daughter was left stranded in Newcastle last nigh when London North eastern railway train connecting to Edinburgh was cancelled . This company did not make any arrangements to get her home. It was late cold and raining. Don't think this is the right company to use if you are depending on them to look after you safely
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事業者からの返答
Dear MARYL7,
Thank you for providing us with feedback.
We apologise that your experience failed to meet your expectations. Our company strives to provide our customers with the best experience possible. Please know that your experience is not normal, and we have taken steps to ensure that no other customers have the same issue.
We would like to hear from you with any additional questions, comments, or concerns. You can contact us on 0207951777 or email us on Reservations@evanevanstours.co.uk
We would love the chance to make things right with you and hope you choose to give us a second chance.
Sending you our best wishes,
Evan Evans Team
J
jjsculley
December 17, 2022 · via Tripadvisor
Statesman Pulman 'luxury' train journey without heating for 6 hours each way in November.
One of the engines was broken and was left behind at Preston. There was no heating and the blanket offered never came. The staff were encouragingly 'positive' and pleasant but unable to fix it. A very long cold expensive day trip (and xmas market mentioned in the brochure had not started).
I recommended the Statesman Pulman Edinburgh day trip to friends (having been on a Pulman train day trip with a different company which was an amazing memorable thoroughly enjoyable experience). One friend booked his family on the Edinburgh trip the week following my trip. The meal booked was not available because there was a gas leak in the kitchen. He was refunded the cost of the meal.
I didn't even get an acknowledgement of my emailed complaint.
There was no feedback request either, which now I wonder may be intentional. Are there many journeys which have problems?
1人が参考になったと回答
事業者からの返答
Dear jjsculley,
Thank you for providing us with feedback.
We apologize that your experience failed to meet your expectations. As a whole, our company strives to provide our customers with the best experience possible. Please know that your experience is not normal, and we have taken steps to ensure that no other customers have the same issue.
We would like to hear from you with any additional questions, comments, or concerns. You can contact us on 0207951777 or email us on Reservations@evanevanstours.co.uk
We would love the chance to make things right with you and hope you choose to give us a second chance.
Sending you our best wishes,
Evan Evans Team
L
Leon_S
November 22, 2022 · via Viator
A lovely time was had …
Lovely time … tours were well done and the City is a delight. No issues with your tickets and a smooth process. Guide to Loch Ness (Owen) was a winner!
事業者からの返答
Hello Leon_S,
Thanks so much for giving us your take on how we are doing.
We're glad that customers like you are having a great experience!
We will pass on the kind words to Owen.
We thank you for the recommendations and we hope to see you again soon!
Best wishes
Evan Evans Team
H
Harry_B
May 1, 2022 · via Viator
Lochness tour
We opted for the first class train ride from London to Edinburgh. The Twain trip was enjoyable and the breakfast we pretty good. No complaints there.
The Lochness Tour is great. Colum was a great driver/tour guide.
We missed the Edinburgh Castle tour the first day because we missed the time slot.
The tour folks said the bus from the Lochness Tour would drop us off where they picked us up. WRONG!!! The walk back to our hotel was probably twice as far as it was supposed to be.
The bus did not have wifi or restroom facilities.
The Ibis that we stayed at was probably the worst ibis we have ever stayed at. No room service, but that okay because the room didn’t even have a phone!!
You would probably be better off booking all these things yourself. I would use the tour company for the Lochness Tour.
事業者からの返答
Hello Harry,
Thank you for your review. we are sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to my attention.
We are very sorry we failed to meet your expectations, we will forward this review to our partners so that we can deliver a better experience next time.
We hope you come visit us again soon.
Best wishes
Evan Evans Team
6
6556
September 19, 2019 · via Viator
Much more to it than we expected!
Hotel was very close to railway station & bus stops for hop on hop off. Wish we had had more time. Weather was beautiful.
1人が参考になったと回答
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Carolyn G
July 18, 2018 · via Viator
Do it yourself!!
This is a self-guided tour, meaning that you are on your own for 2 of the 3 days in Edinburgh. So you could organize it yourself: book a Loch Ness tour out of Edinburgh Take the hop-on/off bus tour all the way around the circuit to get oriented. Fabulous guide to Loch Ness. Awful hotel: small, cramped, worn and no A/C during a heat wave. Evans Tours messed up my train reservation.
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Colleen O
June 28, 2018 · via Tripadvisor
Beautiful Edinburgh!
The 3 day rail trip to Edinburgh, Loch Ness and the Scottish Highlands was fantastic! Edinburgh is a beautiful old city with loads of charm. The people were nice and friendly. The Highlands are magnificent! Breathtaking views of gorgeous lush mountains, lakes and countryside. Loch Ness is beautiful and a little restaurant right on the lake serves delicious food at reasonable prices with a great view and their own local Loch Ness Ale. The trip was even better than we anticipated. The tour bus driver was a lot of fun and full of interesting facts. I highly recommend this trip!
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Ronald_M
March 19, 2018 · via Viator
The person that arranged our rail...
<p>The person that arranged our rail trip did not give us accurate or adequate information regarding how to get to our hotel from the train station. We had upgraded our train trip to first class to make sure we had a reserved seat and had that on the trip to Edinburgh but they had not arranged for reserved seat on the way back so we ended up having to jockey for an available seat. It was really an uncomfortable situation. Accommodations were nothing special but comfortable and adequate. </p>
<p>The best part of the trip was our trip to the Highlands - our guide was Duncan and he did a very good job pointing out highlights and also letting us rest it was a long trip. The rest of the trip you are on your own and it was nice to be in control of where and when you wanted to go.</p>
N
neri
December 18, 2017 · via Viator
My husband and I took this quick...
<p>My husband and I took this quick trip in December. We were not given the tour vouchers and did not have our accommodation details until the morning of the tour. However, we trusted Viator since we have joined other tours before in various cities.<br/>
The tour was well-organised from London Kings Cross Station to Edinburgh and Loch Ness. The first class coach was worth the extra, since it was a very early trip to Edinburgh and late return to London. We were pleasantly surprised that the quoted B and B was Hilton hotel in a central location in Edinburgh. The hotel was a short walk to Waverley Station, Christmas Markets , the Royal Mile and Edinburgh Castle.</p>
<p>Going up to Loch Ness the view was magical .. the bends and loch were all covered with snow. Our lady tour bus driver and tour guide, Katryn was excellent considering we were going up the Highlands in snowy winter weather. Being a local from Edinburgh, she was very proud of her heritage and managed to give us a good history and interesting folklores of the Scottish Highlands. The Loch Ness cruise was optional but it was an interesting experience to go through the deep black waters with humorous local guides .Unfortunately, Nessie must be frozen under the lake .<br/>
Thank you Viator for another exceptional experience!</p>