Scam. It's a disgrace that they mislead people. The driver only option makes a real mockery of the bona fide buyer. I bought in Spanish and a driver came who didn't know a word. He turned out to be an amazing human being. His gift of people, his kindness and commitment saved the tour. Nabil, he understood right away how to act and saved my ride. The Viator company is just a sea of excuses. I suffered disrespect for your misleading advertising. Thanks to Nabil I was not stranded. Now they say this tour is not available. Of course, if it doesn't exist as such.
Thank you for sharing your feedback. We take all comments seriously and always aim to provide the best experience for our guests. After thoroughly checking our records, we could not find any booking under your name, date of booking matching this tour with our company. To ensure we address your concerns appropriately, we attempted to contact you to verify the details and gather further information, but unfortunately, we did not receive a response. We value transparency and would never intentionally mislead our clients. If you have any documentation or proof of booking with us, we kindly ask you to share it so we can investigate this matter thoroughly and resolve it appropriately. Thank you again for your feedback, and we remain committed to providing high-quality service and addressing any issues promptly.
