Be ready for paln-B while booking tour with this company
IThis was genuinely one of the worst travel experiences I have ever faced.
I booked the tour through Agoda almost a month in advance for the scheduled date of 27 August 2026. Despite having provided my WhatsApp contact details at the time of booking, Happy Day Tour never contacted me regarding my booking.
On the day of the scheduled tour, no one from the company showed up, and I received no prior notification or explanation. I had to request the reception staff at my hotel in Da Lat, Vietnam, to help me contact the tour operator through their local sources. They eventually managed to contact the company and shared my WhatsApp number with them—which was particularly frustrating because I had already provided the same contact information when making the booking.
Only then was I informed that the tour had been cancelled because, according to the company, their website had crashed and they were unable to process any tours.
This was extremely disappointing and unacceptable. My entire day—and effectively a valuable day of my vacation—was wasted because of their failure to communicate and properly manage my booking. I had planned my trip in advance, and by the time I learned about the cancellation, other tour operators were already accepting bookings for the following day. As a result, I ended up staying in my hotel room instead of enjoying the planned tour.
The company mentioned that they have been in this business for around 10 years and pointed out their excellent reviews on TripAdvisor. Unfortunately, my personal experience was far below even a one-star experience.
Technical problems can happen, but failing to inform a customer who has booked nearly one month in advance is simply not acceptable. A timely message or email informing me of the cancellation would at least have given me the opportunity to make alternative arrangements.
Based on my experience, I cannot recommend Happy Day Tour. I sincerely hope they improve their communication and booking management so that other travellers do not lose a valuable day of their vacation in the same way.
事業者からの返答
Dear Madam,
We sincerely apologize for the unpleasant experience. Unfortunately, our account crashed, making it impossible for us to access and check your booking—which had been made a month in advance—until now, nearly four months later. We have since consulted with the tour coordinator who previously communicated with you regarding this matter. This is a situation we certainly never intended to happen.
We hope for your understanding.
5
588tanj
July 1, 2026 · via Tripadvisor
good tour
chien is friendly and easy to understand.
事業者からの返答
Thank you for using Happy Day Travel's tour service. Wishing you happy experiences in Da
Lat. Hope to serve your family the next time you come to Da Lat. Sincerely thank you!
J
Jet10016274158
July 1, 2026 · via Tripadvisor
Interesting and fun
Great experience, accomodation and touring by Mr chien
事業者からの返答
Thank you for using Happy Day Travel's tour service. Wishing you happy experiences in Da
Lat. Hope to serve your family the next time you come to Da Lat. Sincerely thank you!
O
O7966DTjeromet
June 22, 2026 · via Tripadvisor
Recommended!
Great tour, covers lots of sights in dalat
Chien was a great tour guide, has vast knowledge and is super friendly and helpful in everything. His warm charactar shines through and ensures that you are taken care of!
事業者からの返答
Thank you for using Happy Day Travel's tour service. Wishing you happy experiences in Da
Lat. Hope to serve your family the next time you come to Da Lat. Sincerely thank you!
Y
yingwena
June 22, 2026 · via Tripadvisor
Great tour with Mr Chien
It was an amazing experience overall with Mr Chien, who was very patient in explaining each place and more. He helped to take photos as well, never rushing us. Highly appreciated!
事業者からの返答
Thank you for using Happy Day Travel's tour service. Wishing you happy experiences in Da
Lat. Hope to serve your family the next time you come to Da Lat. Sincerely thank you!
J
jc21222
May 18, 2026 · via Tripadvisor
Highly recommend tour in Dalat
Mr chien was a great tour guide who went out of his way to pick us up from our hotel. He was also very educational and informative during our bus time and it made the time fly past.
事業者からの返答
Thank you for using Happy Day Travel's tour service. Wishing you happy experiences in Da
Lat. Hope to serve your family the next time you come to Da Lat. Sincerely thank you!
O
O536QImonicaz
May 18, 2026 · via Tripadvisor
Amazing experience
Our day tour with Mr Chien has been amazing! Mr Chien is very informative and shared a lot of history and knowledge with us. Will highly recommend this tour to anyone visiting Da Lat!
事業者からの返答
Thank you for using Happy Day Travel's tour service. Wishing you happy experiences in Da
Lat. Hope to serve your family the next time you come to Da Lat. Sincerely thank you!
F
Flyer25011535498
May 18, 2026 · via Tripadvisor
Great tour . Must try if in Dalat
Mr Chien is a great host and very humble person .
He has also got a good sense of humour .
Great host great energy great trip . ❤️
事業者からの返答
Thank you for using Happy Day Travel's tour service. Wishing you happy experiences in Da
Lat. Hope to serve your family the next time you come to Da Lat. Sincerely thank you!
2
222nhatt
May 18, 2026 · via Tripadvisor
Wonderful experience
A value for money trip offering a great & informative experience. Mr. Chien is a very friendly and knowledgeable tour guide
事業者からの返答
Thank you for using Happy Day Travel's tour service. Wishing you happy experiences in Da
Lat. Hope to serve your family the next time you come to Da Lat. Sincerely thank you!
N
NoahVu
April 29, 2026 · via Tripadvisor
Exceptional memory with family
We had a great day, full joys, with Mr Chien.
He supports us much, friendly, and has wide knowledge in VN culture, especial in DaLat area.
事業者からの返答
Thank you for using Happy Day Travel's tour service. Wishing you happy experiences in Da
Lat. Hope to serve your family the next time you come to Da Lat. Sincerely thank you! 😍
