this was the only tour I booked on my two week stay in vietnam, and it was the most stressed that I felt. it felt very disorganised in that I wasn't told details in advance. for instance I had to text each night before when and who would be picking me up (was even told I was to be picked up from Hanoi when I had already left Hanoi), and had randomly been dropped off at the accommodation and had to ask how I would get the included dinner. the biggest disappointment is that I booked this tour over a month in advance for the 5 star boat they advertised and was put a boat that was 4 star and not the same standard. I said something when I arrived at the cruise terminal and they gave me a partial refund right away, but in the end I would have not gone with this company if I knew I would not be getting what was advertised. the cruise company did an exceptional job knowing my circumstance to give me a good experience., and the tour guide who led the day in ninh binh also did an amazing job.
Dear Kristy, On the behalf of our company, i would like to say thank you so much for your using our cruise & services in Halong Bay and Ninh Binh. And thank for your feedback and for bringing this to our attention. We highly appreciated your feedback & review. We are so sorry to hear of your less experience with your trip and hope you will accept our sincerest apologies. We will do our best to improve service quality, and we hope that you will give us the opportunity to serve you in the future. Best regards Kevin (Mr)









































