Overall disappointing trip. Wouldn't advise in winter as two main activities ballooning and camel riding were cancelled. Yes partial refund provided. Very Good: cave hotel, breakfasts and lunches provided. Undercity experience excellent with good guiding. Good: Fairy rocks and other sights are amazing. However no signage at sights to share history and little provided by guide despite asking. Searched on Google at night. Poor: Inadequate time at sites. Four shopping times which put great pressure on the time and on spending money, despite saying you didn't need to buy. Included leather, carpets, ceramics and jewelery. This needs to be drastically reduced on a two day tour period. Left in shuttle at Kaseri for 30 minutes plus feeling cold with no explanation of what was happening. Ballooning cancelled which appeared very common in this winter period, and this costs you. Camels the only activity on day three and also cancelled leaving all day sitting in a hotel reception. So waste of a day. We did however walk to town. Tried to message with Manager of the tour but he didn't want to listen to concerns. Completed another ten day tour in Turkey, two years ago when service was excellent. This one wasn't. Suggest you look at other options.

































