the description of tour guide at ait ben haddou is optional but finally it was mandatory to join the tour guide . and this local tour guide was the worst I ever met. here it said 3euros are for tour guide fee. but he told us 3euros are the entrance fee of ait ben haddou and then he asked for some more for guide fee. and also he mainly focus on selling things to us , there is no 2 hours we spent in the ait ben haddou. i think maximum we only spent only nearly 1 hour. and there is only 10mins free time to go to the top of the town, we need to run fast and it is absolutely not enjoyable. furthermore, when we went back to the ground floor I asked if we can go to the front gate to have some photos as that view is very famous and classic but he said no, it is too rush as we were leaving to have lunch. and he even blamed me why not telling him from the beginning as we already walked to the other side of ait ben haddou. but actually the distance is not so far i think it is within 15mins walk. i told him i dont mind to shoter my lunch time or i skip the lunch at restaurant. then he said no i dont know how to go to the restaurant liked we were 6years old... honestly I felt so offended as this is tour guide's job to make tourists know where to see and what is interesting to visit but he skipped it and blamed on us. then after we left, we didn't go to restaurant immediately , he bought us to a shop to SELL the scarves for nearly half an hour when he said we were in rush.... so if they insist you to join the guide tour at ait ben haddou, try your best to skip it. he made a very bad experience about this tour . I mean I traveled for more than 12hours flight from my home town, I want to enjoy the sightseeing that I love but not only doing his business. and it should be only once in my lifetime to visit ait ben haddou but he ruined it. however, sahara desert worths to go. the sunrise is amazing even we were unlikely to see the sunset because of the dusty sky. but still very remarkable. and the drivers and other local tour guide are generally good too, especially luckily we had a well-organized driver.
Thank you for sharing your detailed feedback about your recent experience with our tour to Ait Ben Haddou and the Sahara Desert. We sincerely apologize for any inconvenience or disappointment you faced during the tour. We understand that you were unhappy with the local tour guide at Ait Ben Haddou. While we aim to offer a smooth and enjoyable experience, we regret that this part of the tour did not meet your expectations. It's important to note that the use of a guide at Ait Ben Haddou is optional, and we strive to ensure that no one feels compelled to join if they prefer exploring on their own. However, for those who choose to join the guided tour, the intention is to enhance the visit by providing historical context and insights. Regarding the time management and the focus on shopping rather than sightseeing, we apologize for the inconvenience and will address this with our local partners to prevent future occurrences. We understand your desire to fully enjoy your visit, especially after traveling such a long distance. The safety and cohesion of the group are paramount in shared tours. Ensuring no one separates from the group helps avoid delays and ensures that everyone has a cohesive and safe experience. While we appreciate your willingness to shorten your lunch break for additional sightseeing, the guide's primary responsibility is to manage the group's schedule efficiently. We are also grateful for your positive remarks about the Sahara Desert, the sunrise experience, and the overall organization by our drivers and other local guides. Your acknowledgment of their efforts is greatly appreciated. While we respect your perspective and rating, we hope you understand that a comprehensive review reflecting both the positive and negative aspects of your experience would provide a more balanced view for future travelers. Authentic reviews are crucial, and we appreciate your candid feedback. Thank you once again for your insights. We will use them to improve our services. We hope to have the opportunity to welcome you back and provide a better experience in the future. Best regards,
