Geared towards South East Asian travellers, run by guides who are difficult to understand as their English isn’t great. They are good at eating, drinking coffee, balancing a microphone and driving a minibus all at the same time though.
This tour wasn’t cheap but at the first lunch stop (McDonald’s) the guide passive aggressively attempted to make everyone sign up to extra ‘experiences’ and then suddenly land you with a $20CAD a day per person ‘service charge’ - which isn’t listed anywhere on the viator description.
‘You must pay’ I was told. Only when I involved Viator did this ‘charge’ mysteriously no longer apply. No apology or explanation from the guide. One might suspect a degree of ‘pulling a fast one’ there.
I was so annoyed I advised the guide and viator I would not be continuing the tour and left at the first viable opportunity. Before doing so the guide attempted to make me sign a disclaimer that removed any liability for expense or refund. I refused.
To be absolutely fair to Viator they reacted immediately and professionally and within 48 hours advised they would refund me in full. Don’t let this put you off booking trips with Viator - they really looked after me and appreciated how disappointing the tour company and its guide’s behaviour had been. Top marks to them. If I could give the tour company zero I would. Buyer beware.
事業者からの返答
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your tour and that you chose to leave early. We appreciate the opportunity to respond and to clarify several important points based on our guide’s report and our internal records. First, regarding the CAD $20 per person per day service fee: this is a recommended gratuity in line with North American tipping culture. It is not included in the tour price, and it was presented to guests as a suggestion, not as a mandatory charge. We regret it if you felt pressured; that was not the intention. However, we must respectfully clarify that the guide did not force payment. Second, our records show that you elected to join the optional Thousand Islands Cruise in Canada at CAD $41.75. Unfortunately, you departed the tour without settling this amount. We would ask you to contact us to resolve this outstanding payment. Third, regarding the refund: the full refund you received was issued by Viator/TripAdvisor at the platform level. We were surprised by this decision, as it is inconsistent with the cancellation and amendment terms agreed at the time of booking. Our company did not authorize that refund, and we do not agree that it was warranted under the applicable terms. Finally, we were further surprised that, after receiving a full refund and departing without paying for the optional cruise you joined, you still chose to post a 1-star review containing several inaccuracies. We respect your right to share feedback, but we believe it is important to present the full facts.
C
Carol_E
September 5, 2026
Great three-day trip!
We had a great trip with Andy. He educated us on so much. He made everything super easy and relaxed. The trip was packed with all the things we wanted to see plus some! It was so nice not to have to drive, park, navigate, get tickets for attractions, or book hotels. We could just relax and enjoy.
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!
2
224kumarp
September 2, 2026
Great experience
It was a very well organised tour and the guide who accompanied us Cindy was excellent with her timings and the explanation of events and places.
The only downside of the tour was that we were not informed beforehand about the 20 dollar per day per person service charge that was recovered.
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!
D
Doreen_V
August 28, 2026
It’s tiring but the best...
It’s tiring but the best way to see 4 cities in 3 days. If you have limited time. Our guide Lisa is amazing. I enjoyed this tour with my sister and cousin.
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!
S
Steven_W
August 2, 2026
Whirlwind tour
Great trip and our driver/guide Aaron was very informative and helpful
Be prepared for spending many hours in the mini bus and tasters of all the sites
Quebec old city is wonderful
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!
J
Jennifer_B
May 9, 2026
Wonderful tour. Lisa was...
Wonderful tour. Lisa was very friendly and helpful. She easily went back and forth from English to Mandarin. Well planned. You get the highlights of the 3 cities. Highly recommend. Thanks Lisa!
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!
P
Parag_C
May 3, 2026
Awesome Experience
Very well organized tour. Guide Lisa was very helpful, knowledgeable and cooperative.
She ensured that all our queries were resolved.
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!
J
John_L
April 18, 2026
Engaging Tour
I joined this 3 day tour during my annual leave, and it was such a great experience! We visited several cities, and each one had its own unique vibe and highlights, which made the trip really interesting and memorable.The tour was super convenient!I didn't have to worry about transportation or accommodation at all, which made everything stress-free. In just 3 days, we were able to see so many attractions and explore different places efficiently. the tour was well planned and even though there were some long drives, it never felt too tiring.
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!
M
Maulik_S
October 13, 2025
Amazing and Fun Tour
It was so much fun. Our tour guide Kevin Chen was so awesome. He provided all the information and trivia regarding the places we visited.
All the group members were so amazing.
Definitely recommend this tour to everyone.
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service
we've provided! We look forward to welcoming you back on your next visit!
S
Sunny_J
October 13, 2025
My wife and I are happy...
My wife and I are happy to be part of the tour group that travelled across Eastern Canada in the beginning of October 2025. We enjoyed every moment of the tour.
Cindy, the tour manager was someone with good tour guide experience who knows what she does. We experienced this throughout our journey. Cindy had good knowledge about the places we visited and gave us accurate information on what we saw. She was successful in sticking to the time frame at every venue that we visited. She displayed that she cared for each member of the group and was instrumental in retrieving the lost bag of a group member and solacing a wife who missed her husband at a tour venue.
Accommodation and selection of restaurants were up to the mark.
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service
we've provided! We look forward to welcoming you back on your next visit!
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