First we got picked up by a van that was shared with some other people. Very comfortable! We arrived in pu luong at the eco garden retreat, which was an amazingly beautiful place with great staff! We did two walking tours with our loval guide Adam and saw the most authentic and amazing places in Pu Luong. Definitely a highlight of our visit to Viet Nam. Till this moment this tour was a 5/5 stars experience. The day after we got picked up by another van to drive us to Ninh Binh. The van was not the cleanest one but oh well that’s okay. In the afternoon we arrived at secret garden resort in ninh binh so we could have a nice evening without any tours etc planned. However, the “resort” was disgusting. Horror vibes disgusting. Mold on the shower, used q-tips on the floor, a bath mat that had never seen the inside of a washing machine, dust everywhere, and worse… We contacted our host, who also stayed at the same hotels just for the sake of being there for us, to tell we wanted to go sleep at a different hotel. We paid quite an amount for this whole tour, and the prizes of hotels in Viet Nam are really really low. We had to find the replacement hotel ourselves but it was possible to change. Our afternoon and evening were wasted but at least we slept at the nice banana resort in ninh binh. The next morning we had to check out right away even though we were promised to be able to stay till after lunch. We checked out and went to a place not communicated before. Here we joined a group who were on a day-tour from hanoi to ninh binh and our original host left to Hanoi. We had a total different tour than was promised to us and it was very rushed, packed and we had horrible lunch. Eventually we went back to Hanoi and got dropped off at the place. Our original host was nowhere to be found but that was okay as we knew what to do. Overall our suggestion is to do some research and book the hotels and transport yourself. It can be done for a 10th of the price you pay here AND you’ll receive what you pay for. After 1.5 beautiful day this whole trip went to hell but we got no apologies or money back. Just fix it yourself, you can book many nights at a resort for this price.
Thank you very much for sharing your feedback. But please be fair to us. We would like to explain as below. 1. This tour is group tour, not private tour. And small deluxe group tours. - Because it is enique tour and not traditional tours, we provide 1 extra guide who went with the guests to make sure everything was smoothly going. But no contact, no communication, he contacted, informed you day by day activities. But you ignored him. Just focus on your group and playing with your group. - Check out/Check in each tour/each hotel/resort, we informed you in advance 1 day before. You focused on swimming and lazy lying on swimming pools, ignored our guide, our information. And now complained. It is not the way we deliver the tours. For the last day, it is join the group tour, we organized and informed from beginning. At least the second day, we reinformed you for the next day. We have the whatsapp- clearly information provided. 2. You are a LIAR. We guarantee our services, we checked everyday. Make sure no complaint. And of course, no complaint until the 2nd stay at resort --- It was not good, we changed and upgraded. We even followed your decision to new resort as long as you said, it is ok. Now you told that you must find your own replacement. So who is the payer? Of course, We gurantee our services, we paid the hotel, 2 rooms and paid for good rooms as our apology. But you said, no apology? Moreover, we changed dinner last minute, we also paid our own money for you.You said ok. But you now you request for money back. We are so sorry, it is not fair. We do business, we tried to provide all your request to gurantee the good quality.
