We can not recommend using this provider. For the Duomo Cathedral Rooftop we selected the 'via lift' option and when tickets were issues it stated 'via stairs'. Apparently due to a technical issue, only after repeat requests we got the correct tickets issued. The Canal tour - when we arrived, we got told that the boat wouldn't go and we had to rebook for the next day. This mixed up our whole planning and was quite a waste of time for us to get there for nothing. They were apparently not able to inform people who had booked this activity as at 2pm none of their offices are working anymore.... the whole package feels like a total rip off! better book individually with other providers. Much cheaper, too!
X
x_Boots_x
August 10, 2026 · via Tripadvisor
Ok but not great
It’s OK but not as good as it could have been. The audio guide was a bit flat and staff not very warm.
