Nice if it works smoothly, even nicer if challenges are solved satisfactorily.
The outbound journey was again problem-free. The driver received us on time at the airport and drove us safely and quickly to the hotel.
On the return journey there were a few problems that could be solved well thanks to a great communication in the headquarters. We arrived at the airport on time.
事業者からの返答
Vielen herzlichen Dank für Ihre tolle 5-Sterne-Bewertung und Ihr Vertrauen in Eyes of Egypt!
Es freut uns sehr zu hören, dass Ihre Hinfahrt reibungslos verlief und unser Fahrer Sie pünktlich am Flughafen empfangen sowie sicher und komfortabel zu Ihrem Hotel gebracht hat.
Auch bei der Rückfahrt bedanken wir uns für Ihr Verständnis. Herausforderungen können immer einmal auftreten – umso wichtiger ist für uns eine schnelle, transparente und zuverlässige Kommunikation. Umso mehr freut es uns, dass wir gemeinsam eine zufriedenstellende Lösung finden konnten und Sie pünktlich Ihren Flug erreicht haben.
Genau das ist unser Anspruch bei Eyes of Egypt:
✔ Pünktlichkeit
✔ Sicherheit
✔ Zuverlässiger Service
✔ Schnelle Unterstützung durch unser Team
Wir versichern allen zukünftigen Gästen, dass sie bei einer Buchung bei uns denselben hohen Servicestandard erwarten dürfen.
Wir freuen uns darauf, Sie bald wieder begrüßen zu dürfen!
Herzliche Grüße
Ihr Eyes of Egypt Team 🇪🇬✨
S
Sherpa550481
December 30, 2025 · via Tripadvisor
He just deserves the place
From the airport to the hotel, slow service all in all was fine. Back after half an hour that they waited for partoo without even asking us, and I persisted in asking chiexere info.For our luck they have risen from there shortly..Much disorganization
事業者からの返答
la ringraziamo per aver condiviso la sua esperienza e per aver scelto **Eyes of Egypt** per il trasferimento dall’aeroporto di Marsa Alam.
Ci dispiace sinceramente leggere che il servizio di rientro non abbia soddisfatto pienamente le sue aspettative e comprendiamo il disagio causato dall’attesa e dalla mancanza di comunicazione iniziale. Ci scusiamo per questa situazione.
Desideriamo tuttavia sottolineare che il servizio prenotato è stato effettuato come **trasferimento privato**, con **veicolo dedicato, pulito e confortevole**, e che il problema segnalato è stato **risolto in tempi brevi**, permettendo lo svolgimento del trasferimento.
Il suo commento riguardo alla percezione di **disorganizzazione** è stato preso molto seriamente. Abbiamo già condiviso questo feedback con il nostro team operativo locale per **migliorare il coordinamento, i tempi di risposta e la comunicazione con i clienti**, soprattutto durante le fasi di ritiro e partenza.
Apprezziamo il suo riscontro, che riteniamo fondamentale per migliorare continuamente il nostro servizio e offrire ai futuri viaggiatori un’esperienza più fluida e organizzata.
Cordiali saluti,
**Eyes of Egypt Team**
A
Altersack313
October 26, 2025 · via Tripadvisor
Fast and secure transfer
The transfer to the hotel and back to the airport were great.
At the airport, the driver greeted us with a name tag. The drive to the hotel was quick and safe.
The driver was there 10 minutes earlier when he picked up from the hotel.
With the private transfer you are ahead of the other tourists at the hotel and saves the wait at check in.
I would book it again and again. 👍
1人が参考になったと回答
事業者からの返答
herzlichen Dank für Ihre wunderbare Bewertung und Ihr Vertrauen in Eyes of Egypt!
Es freut uns sehr zu hören, dass Sie mit unserem Transfer-Service zufrieden waren und alles reibungslos verlaufen ist.
Besonders schön, dass Sie unsere Pünktlichkeit und den Komfort des Privattransfers geschätzt haben.
Wir würden uns freuen, Sie bald wieder in Ägypten begrüßen zu dürfen!
Mit freundlichen Grüßen,
Ihr Eyes of Egypt Team 🌴
J
Jacqueline L
October 21, 2025 · via Tripadvisor
Transfer airport - hotel
The friendly driver was waiting for us at the airport with name tag. We were brought to the hotel on time. Price reasonable.
事業者からの返答
Vielen herzlichen Dank für Ihre Bewertung und für das Teilen Ihrer Erfahrung! 🌟
Es freut uns sehr zu hören, dass Sie mit unserem Transfer vom Flughafen nach Marsa Alam zufrieden waren und unser Fahrer Sie pünktlich und freundlich empfangen hat.
Wir schätzen Ihr Feedback und werden weiterhin daran arbeiten, unseren Service zu verbessern, um beim nächsten Mal eine **5-Sterne-Erfahrung** zu bieten. ✨
Wir hoffen, Sie bald wieder in Ägypten begrüßen zu dürfen! 🇪🇬
Mit freundlichen Grüßen,
**Ihr Eyes of Egypt Team**
S
Silith72
September 19, 2025 · via Tripadvisor
Good
Good Transport Service, however I leave four stars for chaos at the meeting in the immigration office area for visa.
事業者からの返答
Grazie per aver condiviso la sua esperienza con il nostro servizio di **trasferimento dall’aeroporto di Marsa Alam agli hotel**.
Siamo felici che il servizio di trasporto sia stato di suo gradimento e che tutto sia andato bene dopo l’incontro iniziale.
Ci dispiace per il disagio riscontrato nella zona dell'ufficio immigrazione. Purtroppo, in alcune ore può esserci un po' di confusione che è fuori dal nostro controllo diretto, ma apprezziamo molto la sua osservazione e ci aiuterà a migliorare la comunicazione per i futuri clienti.
Grazie ancora per averci scelto. Speriamo di rivederla presto in Egitto!
**Cordiali saluti,**
Il Team di *Eyes of Egypt* 🇪🇬
P
petrasX3666SM
September 6, 2025 · via Tripadvisor
Perfect and always back
We booked the transfer from the airport to the hotel for the first time with Viator.
It worked wonderfully.
The driver stood in front of the airport in Marsa Alam with a clear sign with our names.
He was very friendly and helpful.
We were taken directly and quickly to our hotel.
The transfer was cheaper than usual.
We will definitely book here again if needed. We can only highly recommend this Service and rate this performance with 1A
事業者からの返答
Herzlichen Dank für Ihre tolle 5-Sterne-Bewertung und Ihr Vertrauen in Eyes of Egypt!
Es freut uns sehr zu hören, dass Sie mit unserem Flughafentransfer in Marsa Alam so zufrieden waren – vom freundlichen Fahrer bis zum reibungslosen Ablauf.
Ihre Zufriedenheit ist unser größter Antrieb, und wir freuen uns, Sie bei Ihrem nächsten Aufenthalt in Ägypten wieder begrüßen zu dürfen.
Vielen Dank für Ihre Weiterempfehlung – bis bald bei Eyes of Egypt! 🌴🚗
N
nicolerC1049IL
August 30, 2025 · via Tripadvisor
Great!
It all worked out great! I was contacted 2 days before arrival regarding the arrival time. The driver was waiting for us outside the airport with a name tag. He was very friendly and helpful. Anytime again!
事業者からの返答
herzlichen Dank für Ihre tolle 5-Sterne-Bewertung! 🌟
Es freut uns sehr zu hören, dass alles reibungslos verlaufen ist und Sie mit unserem Flughafentransfer zufrieden waren. Wir legen großen Wert auf Pünktlichkeit und freundlichen Service – schön, dass Sie das genauso erlebt haben!
Wir würden uns freuen, Sie bei Ihrer nächsten Reise nach Marsa Alam wieder begrüßen zu dürfen.
Mit freundlichen Grüßen,
Ihr Eyes of Egypt Team
V
VALERIA_C
May 6, 2025 · via Viator
Everything ok
Pick up and dropp off ok, on time, good and clean car, kind driver, safe transfer. I recommend it, excellent communication on WhatsApp some days before
事業者からの返答
Thank you for taking the time to share your experience with our Marsa Alam Airport Transfer service.
We’re delighted to hear that everything met your expectations - from the punctuality of our service to the cleanliness of the vehicle. We place great importance on providing safe transfers with professional, kind drivers, so your feedback is particularly appreciated.
We also value your mention of our communication process. We believe that clear communication before arrival helps ensure a smooth and stress-free transfer experience, especially after a long flight.
Thank you for recommending our service to other travelers. Your satisfaction is our priority, and we hope to welcome you again on your next visit to Marsa Alam.
Warm regards,
eyes of egypt - Marsa Alam Team
N
nikosf928
April 4, 2025 · via Tripadvisor
Great driver
Nice ride, friendly driver everything arranged perfect. When I arrived at the airport he was waiting and we could leave immediately. Perfect 😃
事業者からの返答
Thank you for your wonderful review of our Marsa Alam Airport Transfer service! We’re delighted to hear that you had such a positive experience.
We’re pleased that you enjoyed a nice ride with our friendly driver and found everything perfectly arranged. It’s particularly gratifying to know that our driver was promptly waiting for you upon your arrival, allowing for an immediate departure without any delays.
At Eyes of Egypt, we understand that after a flight, travelers appreciate efficiency and friendliness. That’s why we prioritize punctuality and a warm welcome as essential elements of our service.
Your feedback that the experience was “Perfect 😃” is the highest compliment we could receive and motivates us to maintain these standards for all our guests.
Thank you for choosing Eyes of Egypt for your airport transfer. We hope to have the pleasure of serving you again on your future visits to Marsa Alam or other destinations in Egypt.
Safe travels!
Warm regards,
The Eyes of Egypt Team 🇪🇬
V
valeriag965
December 14, 2024 · via Tripadvisor
Punctual and efficient service
Private transfer at the right price. The service was punctual. The driver was waiting for us outside the airport and thanks to a sign we immediately understood that it was our transfer.
1人が参考になったと回答
事業者からの返答
Grazie mille per la sua recensione a 5 stelle e per aver scelto il nostro servizio di trasferimento dall'aeroporto di Marsa Alam agli hotel. Siamo lieti di sapere che la sua esperienza è stata positiva.
Apprezziamo particolarmente i seguenti aspetti del suo feedback:
Puntualità: Siamo felici che il nostro servizio sia stato puntuale come previsto.
Prezzo equo: È importante per noi offrire un servizio di qualità a un prezzo ragionevole.
Facilità di identificazione: Siamo contenti che il cartello abbia reso facile per lei individuare il nostro autista all'aeroporto.
Attesa dell'autista: Apprezziamo che abbia notato la disponibilità del nostro autista nell'attenderla fuori dall'aeroporto.
Il suo feedback positivo ci motiva a mantenere e migliorare ulteriormente i nostri standard di servizio. Speriamo di avere l'opportunità di servirla nuovamente durante le sue future visite a Marsa Alam.
Grazie ancora per aver scelto il nostro servizio di trasferimento e per aver dedicato del tempo a condividere la sua esperienza.
Cordiali saluti,
Il team di [Eyes Of Egypt - Marsa Alam]
