Unfortunately I could never get the app to open and work. Internet in Granada isn’t great but I should have been able to dl and us it off line, but I couldn’t.
Hello Pam, I sincerely apologize for the frustration you experienced in Granada. You are completely right that our tours are designed to be used offline. However, for this offline mode to work, the app and the specific tour data must first be fully downloaded while connected to a strong, stable internet connection (such as your hotel's Wi-Fi) before you begin the walk. If the cellular connection was weak during that initial setup, the files may not have downloaded properly, which would unfortunately prevent the app from functioning. We are truly sorry that this technical hurdle prevented you from enjoying the tour. Please feel free to reach out to us directly through the Viator messaging system so our team can assist you further. Best regards, Georges | Inway
