If you want to be left hanging around on your lift back to hotel & sit to they mess about waiting on ones paying go for it also because we complained that we still in car 2 hrs after leaving spa the driver became abusive and challenged my son who is only 15 to a fight all because my son was getting upset sitting for long time in a car driver should not be dealing with public he’s to violent and aggressive am disgusted by his behaviour at my child his words am Turkish what u going to do he tried to fight my son and a had to stand in middle lucky for us hotel security came so he drove off cursing at us
We are deeply shocked and appalled to read about your experience. The behavior you described from our transfer driver is completely unacceptable, zero-tolerance conduct, and in no way reflects the standards or values of our company. Safety and respect for our guests—especially minors—is our absolute highest priority. Please accept our most sincere and unreserved apologies for the distress, long delay, and fear this situation caused you and your son. We are immensely grateful to hear that your hotel security stepped in to assist you. We are taking immediate and strict action regarding this matter: Immediate Investigation & Suspension: We are immediately identifying the driver and transport service provider involved in this shift. This driver will be permanently removed from all our guest routes pending a full investigation. Direct Escalation: We want to investigate this thoroughly and take appropriate disciplinary action. We kindly ask you to contact our senior management directly at [Insert Contact Email / Phone Number] with your booking details so we can speak with you directly and ensure this issue is fully addressed. We take your report with the utmost seriousness, and we are working immediately to ensure that such conduct can never happen again. Sincerely, Senior Management Team
