My adult daughter and I had a wonderful time on this two-day tour with our guide Juliana. From the moment we were picked up at the hotel, everything ran smoothly and on schedule. Juliana was communicative, friendly, and accommodating throughout the trip. We especially appreciated the effort she put into making sure that we felt comfortable and well taken care of. She provided helpful and adequate information about each city, and her thoughtful approach really enhanced the overall experience, allowing us to fully relax and enjoy each stop. Our tour guide in Florence, Giovanni was also great and added to the experience! We would definitely recommend this tour for anyone looking to visit multiple cities from Rome within a limited timeframe.
事業者からの返答
Thank you so much for your lovely and detailed review! We’re truly delighted to hear that you and your daughter had such a wonderful experience on your two-day tour with Juliana. It’s great to know that everything ran smoothly from the very beginning and that Juliana’s friendly, attentive, and thoughtful approach helped you feel comfortable and well taken care of throughout the journey. We’re especially pleased that her guidance allowed you to fully relax and enjoy each destination. We’ll also be sure to pass along your kind words to Giovanni he’ll be happy to know he contributed positively to your time in Florence! Thank you again for your recommendation. We hope to have the pleasure of welcoming you both again for another memorable experience in Italy
A
Arzu K
December 7, 2024 · via Tripadvisor
Long train ride but worth it. Hotel in Florance was nice. My semi private tour turned out to be a private tour.
My guide could have been better. Felt more like I had a chaperone than a guide. I was a bit disappointed that I was the only one in the “semi private” group. I Expected more explanations/stories. He was always walking ahead of me and had a lot of business calls.
事業者からの返答
Dear customer, thank you for sending us your impression, it is important for us to know that you had a positive experience.
However, we would like to respond to your considerations because we believe they should have a correct answer:
1 - the tour includes a tour guide during the entire trip. Severino is an expert in art, history and region and has trained our staff for years. If you wanted to know more about a topic you could have asked and your guide would have given you the information you wanted.
2 - you booked a tour for small groups but on the date you traveled in this one there were no other people. In practice you had a private service at the cost of a small group. Other companies would have canceled the trip, we honored your reservation by providing you with the best service.
3 - Dear customer, you had a very exclusive service with a tour guide among the best in our field, we really find it hard to believe that Severino gave few explanations.
4 - Severino received 4 phone calls, all from our office because we were worried about the delay of the train you had.
Thank you for choosing our services and we hope to have you as a guest again to live other experiences.
S
seamus484
October 10, 2019 · via Viator
Great Experience in two cities.
The two day tour of Venice and Florence was great. Our tour guide, Catherina was exceptional and very knowledgeable about each city and things to see and enjoy. She provided a nice pace for touring with time for shopping, relaxing and enjoying each city to the fullest. I highly recommend this tour and specifically Catherina. She was extremely personable and willing to work with us to tailor the tour to meet our interests and maximize her knowledge of the cities. She was a delight to travel with and when we return for our next trip to Italy, we look forward to spending more time with her on our next adventure.
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事業者からの返答
Dear customer ,
thanks so much for this beautiful review.
we will pass your word to Caterina .
hope to see you again in one of our tours.
regards
Patricia
