Overall a good Experience, Erick (our Tourguide) did a good job, friendly and always supportive.
But it was announced with different Locations then where we stayed. Game Drives were standard, not reallly specialized.
Though as described all-inclusive, Beverages needed extra pay at the Lodge.
Maybe this was falsely advertised by Viator.
事業者からの返答
Dear Urs,
Thank you for sharing your feedback regarding your recent 2-day safari. We are pleased to hear that your guide, Erick, provided friendly and supportive service throughout your trip.
However, we sincerely apologize for the confusion regarding the lodge location and the additional costs for beverages. We strive to provide transparent information, and we are sorry that your experience did not align with your expectations for an "all-inclusive" package. We are currently reviewing our listing details to ensure that all inclusions and exclusions—as well as accommodation specifics—are clearly communicated to avoid any future misunderstandings.
Thank you for bringing these points to our attention, as they are invaluable in helping us improve our services. We hope to have the opportunity to provide you with a much more seamless experience in the future.
S
sylviesO4073GY
July 26, 2024 · via Tripadvisor
Amazing elephant sighting
Our trip to Amboseli was amazing! We saw literally hundreds of elephants, with a beautiful view of the sunset in the park. The camp was also very nice. Would definitely recommend!
事業者からの返答
Thank you Sylvie for taking your time and leaving a wonderful review, we are delighted to note that you had a wonderful time at Amboseli. we welcome you to again to explore different destinations in the future
D
daisukek584
January 14, 2020 · via Tripadvisor
kind driver with flexible schedule
you can contact with driver by whatsapp and meet with him at airport or somewhere smoothly. you can enjoy national park with great view of mt. kilimanjaro if it is good weather. the morning is the best to see mt.kilimanjaro. car is not landcruiser nor hiace but a normal car. the employee of the hotel lodge was Masai people so i could see their dance and could take a photo of their dance with mt.kilimanjaro view behind. i requested driver to take around the city of nairobi. i didn't know the safetiness of the city so it was good for me to walk around the city with him. and i visited one music shop and got kenyan singer's CD and was really great music. anyway the personality of him is really nice.you can safely travel. remark is the type of the car. and at amboseli rare to be able to see lion, cheeta.
事業者からの返答
JAMBO Daisuke Kitano,
We are great full that you participated on this trip and more so appreciated and enjoyed the services, about the car i promised you we now have the hiace, and the Landcruiser plans are underway as well. we shall always be flexible with our plans to suit needs of our customers.
Thank you so much Daisuke and welcome back
