They deceived us; on the reservation receipt, of which I attach a copy, it clearly states that the buggy insurance is included. Upon arriving there, they made us leave a refundable deposit (card hold) of $1,000 USD
When what we had purchased already had the insurance included.
The girl who assisted us became very rude; I asked for our money back since the service they were going to provide did not correspond to the contract, and she told us that either we paid $100 for the insurance or the $1,000 hold as a deductible, or we wouldn't do the activity, and on top of that, she wouldn't return our money.
She put on an act talking to a colleague as if she were her boss, which we know perfectly well she was not.
A shame that such a well-crafted place fails because of these things.
S
sergiolL7000FF
June 23, 2026 · via Tripadvisor
Good overall
Buggy was cool. Tour guide was ok, nice and all but lacked the fun. Waterfall was ok.
F
Francesca_P
May 24, 2026 · via Viator
recommended excursion
Reasonably price (providing you have 4 people) and a great excursion. Staff was very accommodating, the route we took was great fun and overall no regrets. Recommend
事業者からの返答
Thank you for your great review! 😊 We’re happy to hear you enjoyed the buggy adventure and found it to be such a fun experience. It’s wonderful to know our team helped make everything comfortable and enjoyable for your group. We truly appreciate your recommendation and hope to welcome you again soon! 🌿
K
Kristiaan_A
January 1, 2026 · via Viator
Fun and Exhilarating
The tour itself was wonderful. The quad biggies were clean, well maintained, and modern. Our guide was friendly and knowledgeable, and the fruit that was provided at the end of the tour was fresh and delicious.
My only complaint is that I had to wait nearly ten days for the security deposit hold for the buggies that was placed on my credit card before the tour began to be refunded.
事業者からの返答
Thank you for sharing your experience. It’s great to hear that the tour itself was wonderful, from the modern and well-maintained buggies to the friendly, knowledgeable guide and the fresh fruit at the end. Regarding the security deposit, release times can vary depending on each bank’s processing policies once the hold is removed. Your feedback is appreciated, as it helps provide clarity for future guests, and it’s wonderful to know the overall experience was so enjoyable.
C
Christiannea1
July 7, 2025 · via Tripadvisor
Excellent walk, only the photos could have improved
It was a wonderful experience, the guide was fun, knew his job perfectly, and always put safety first, so we loved traveling with children. The waterfall is great! It's a shame the photographer didn't look for better moments. He took photos in unremarkable places when there were so many such good ones. Not one of the waterfall or the buggies going over bodies of water. It's a shame! The rest was great!
事業者からの返答
Muchas gracias por tomarse el tiempo para escribir esto y dejar sus comentarios, definitivamente nos ayudará a mejorar nuestro servicio. ¡PURA VIDA! 🇨🇷
J
Jay_F
June 12, 2025 · via Viator
Great Adventure!
Great time I highly recommend
this company. It is a top class operation. We did the buggy and ATV’s. Vehicles were in great condition. The property is amazing and well kept. Greivin was a great guide. Waterfall swim was fun. The fruit snack at the end was delicious. Just go you won’t regret it.
事業者からの返答
Such a gratifying review! We feel very happy to know all our effort blooms in each area, thank you for choosing us. ¡PURA VIDA!
C
claytoncarter716
February 5, 2025 · via Tripadvisor
Buggy waterfall excursion
Beautiful trip through the mountains of Costa Rica with an excellent guide! Swimming at the waterfall was very refreshing!
事業者からの返答
We're so glad knowing you enjoyed doing
buggy tour through the forest! It was our pleasure to give you a great time, we will be waiting for you for more adventure. ¡PURA VIDA! 🇨🇷🌱
J
josting287
August 9, 2024 · via Tripadvisor
An experience to repeat! 100% recommended.
I consider myself an unadventurous person who likes to take few risks when leaving home; however, I must admit that the staff and guided buggy tour made the tour an experience that I must repeat soon.
I recommend going prepared with proper dress and a towel.
事業者からの返答
¡Quedamos encantados con tu reseña! Estamos muy contentos de que haya disfrutado de su tiempo en nuestro parque. Esperamos tenerte de vuelta pronto ¡PURA VIDA! 🇨🇷🌱
7
7kerlync
August 9, 2024 · via Tripadvisor
Service
Very satisfied by the service we were always helped and also the treatment by the collaborators was spectacular, it was a very nice experience.
事業者からの返答
Muchas gracias por sus amables palabras. Es una sensación tan gratificante saber lo satisfecho y emocionado que esta con nuestro trabajo. ¡PURA VIDA! 🇨🇷🌱
6
63rickyw
August 10, 2023 · via Tripadvisor
Brian was awesome and so was the ride.
We went for a few hours ride and our guide Brian brought is to some of the best places I've ever seen. The riding was awesome but so we're the stops at the waterfalls and the overlook to see the ocean. It was a great day day out and would highly recommend them.
事業者からの返答
Thank you very much for your positive response. We are delighted to hear from you and that you enjoyed our tour. ¡PURA VIDA! 🇨🇷🌱
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