Had such an incredible stay at Yakumama, Harley was a brilliant tour guide, he really made the whole stay unforgettable! He was so knowledgable and passionate, clearly explaining what we were doing each day and helpfully suggesting what I would need to wear/bring for all the tours I did on my 2 night stay. Everything was brilliantly planned, it felt really packed/varied but also had a couple hours each day after lunch to relax which was great. The accommodation was basic but comfortable/clean and the food was so delicious and massive portions, I was even able to eat my catch from piranha fishing on the last day! I saw so much including sloths, monkeys, caiman, turtles, iguanas, pink dolphins, frogs, spiders and so many incredible birds. Will remember the trip forever - thanks so much to all!
事業者からの返答
Thank you so much for sharing such a detailed experience! We’re really happy you enjoyed every part of the tour, from wildlife sightings to the balance between activities and relaxation. Harley and our team truly aim to make each stay memorable. Thanks for choosing Yakumama! 🌿
M
martagH4531YH
August 18, 2024 · via Tripadvisor
Amazonas
Our experience with Yakumama Agency visiting the Amazon jungle has been incredible, authentic and impressive. Thanks to our Guide Miguel, who is a great connoisseur of all corners and fauna and flora of the jungle, he has taught us animals, trees, plants and has allowed us to learn a lot of new things that we did not know. We can only thank you. We definitely recommend the experience.
A
aidamiroescuder
July 26, 2023 · via Tripadvisor
Amazing.
Incredible experience with guide Larry. He knows a lot about all the animals and plants, we have seen a lot of flora and fauna with his great explanations. All activities on 10/10, it was an unforgettable and super authentic experience.
I thank Larry once again for the great experience we lived.
事業者からの返答
¡Muchas gracias por tu maravilloso comentario! Nos alegra muchísimo saber que tuviste una experiencia increíble con nuestro guía Larry. Su conocimiento sobre los animales y plantas realmente hace que cada tour sea especial. Estamos encantados de que hayas disfrutado de todas las actividades y que la experiencia haya sido auténtica e inolvidable.
Transmitiremos tus agradecimientos a Larry; él estará muy contento de saber que sus explicaciones y dedicación hicieron de tu viaje algo memorable. Esperamos verte de nuevo pronto para otra aventura en la Amazonía.
¡Gracias por elegir Yakumama Tours!
A
Alison B
June 27, 2023 · via Tripadvisor
Amazing Amazon
We were so happy with our tour! I was traveling with my friend who is 68 years old. She has double knee replacements so she has some limited mobility. Our guide, Adriel, plus everyone else we encountered made sure to give her any extra assistance to ensure she could enjoy all activities with us! Adriel was also determined for us to get the most out of our time there. Everyone was so pleasant and courteous! Highly recommend!!
事業者からの返答
We are so happy to hear that you enjoyed your tour so much! Traveling with a 68-year-old friend with double knee replacements can be challenging, but we're glad to know that our guide Adriel and the entire team ensured she received all the extra assistance needed to enjoy all the activities. Adriel and our team always strive to make sure all our visitors get the most out of their time with us. Everyone was so pleasant and courteous! Highly recommend!
C
carlosgT9277YY
April 14, 2023 · via Tripadvisor
a great experience!
I took a cheap tour previously with another company and had a terrible experience. I felt unsafe and disorganized throughout the entire trip, and was unable to enjoy the sights and sounds of the beautiful Amazon.
However, my experience with this company was completely different. The staff was very professional and friendly, and made sure that I felt safe and comfortable at all times. The information they provided about the local flora and fauna was very interesting and I learned a lot during the tour.
I highly recommend that anyone considering an Amazon tour avoid cheap tours. Safety is a major concern and it's important to invest in a quality tour with a reliable company. Thank you for a great experience and for keeping me safe.
事業者からの返答
Thank you very much for sharing your experience with us! We're sorry to hear about your previous bad experience, but we're very happy to know that our tour was completely different and met your expectations. We strive to provide a safe, organized, and educational service, and it's gratifying to know that you felt safe and learned about the local flora and fauna. We appreciate your recommendation and your trust in our company. We hope to see you again on another Amazon adventure!
R
Rick U
March 1, 2023 · via Tripadvisor
Bad Service, Organization and Very Dirty Everything
Ms. Magaly definitely has no idea what customer care means. Running a business involves more than cashing in. The lousy logistics. We were picked up at the hotel and had to wait for them to arrive with food as nothing was ready. That's called organization. Customer time is the most important thing and for them it is very easy not to pay attention to the details. The accommodation and the room very dirty. Animals in the watering can, full of dust and loan you equipment (dirty boots that smell very bad. Logistics, don't even say. Definitely not an Enterprise to recommend.
事業者からの返答
Lamentamos profundamente que hayas tenido una experiencia que no cumplió con tus expectativas. Nos tomamos muy en serio tus comentarios y ya estamos revisando internamente cada uno de los puntos que mencionas para mejorar nuestro servicio.
Es importante mencionar que, a pesar de los inconvenientes logísticos que mencionas, estamos contentos de saber que durante el viaje pudiste disfrutar de las actividades programadas. Trabajamos constantemente para que todos nuestros clientes tengan una experiencia inolvidable y lamentamos que esta vez no hayamos estado a la altura.
En cuanto a la logística y la limpieza, hemos tomado nota y ya estamos implementando medidas para garantizar que situaciones como las que describes no se repitan. Nuestro objetivo es siempre mejorar y ofrecer un servicio de alta calidad a nuestros clientes.
Esperamos tener la oportunidad de servirte nuevamente y demostrarte que podemos ofrecer una experiencia mucho más satisfactoria. Agradecemos tu feedback y nos comprometemos a seguir mejorando para el bienestar de nuestros futuros viajeros.
