2-hour tour, of which about 50 minutes were spent passing through a lock twice.
事業者からの返答
Danke für die deutliche Rückmeldung. Die Schleuse gehört zur Route, aber dass sie fast die Hälfte der Fahrt kostet, muss in der Beschreibung stehen — das ändern wir. Wer lieber fährt als wartet, ist mit der 50-Minuten-Fahrt besser bedient.
M
marieJ5973IW
June 27, 2026
Meh, tourist trap
2-hour walk, well, almost. The route taken by the boat is very short. You must first pass through the lock on the way there and back, which takes at least half an hour. On the way back, the boat circles three times (?) Very close to the dock. PRAGUE is a magnificent city, we wasted our time on this cruise and it is better to discover it on foot
事業者からの返答
Merci pour votre retour. Nous sommes désolés que la croisière n’ait pas répondu à vos attentes et nous prenons votre remarque en compte afin d’améliorer l’expérience de nos futurs passagers.
K
katleen b
October 12, 2024
Not nice
It's not worth it.
It's better to see everything on foot than by boat.
We had taken 2 hours because that seemed more fun and could see a lot more ...
Were stuck in a lock for hours... you go 2h
事業者からの返答
Dank je wel voor je feedback. Het spijt ons te horen dat de boottocht niet aan je verwachtingen voldeed. We begrijpen dat je de voorkeur geeft aan het verkennen van de stad te voet. We hopen dat je ondanks de ervaring toch van de bezienswaardigheden in Praag hebt kunnen genieten. Bedankt dat je de tijd hebt genomen om je mening te delen!
P
petru_ea
August 22, 2024
Think twice about when or if to do this
Grand cruise on Vltava
Any cruise on Vltava river is generally great. It is charming to see Prague from the river, this wasn’t out first time.
However, if you do it with this company, don’t go in the touristy season as it is crowded, the river is crowded too.. It may happen that they close the roof because of the heat and they also close the side view (!) more so if you sit in the middle, you won’t see much 😕🙁
Also the webpage says “refreshments: yes”. However, not only there was NO refreshments included (not even water). You must buy it and also the prices on the boat are quite high. That is a bummer in a 2 hour cruise on a hot day. 👎
事業者からの返答
Thank you for sharing your experience with us. We’re glad to hear that you enjoyed seeing Prague from the river, but we’re sorry that the crowded conditions and seating arrangements affected your experience, especially during the busy tourist season.
Regarding the refreshments, we apologize for any misunderstanding. The “refreshments: yes” note refers to the availability of refreshments for purchase on board, not included in the ticket price, and we understand how this can be disappointing, especially on a hot day. Your feedback is valuable, and we will work on making this clearer on our website. We appreciate your comments and hope to provide a better experience in the future!
1
1964Jim
September 9, 2023
1 hr view of trees and brick wall in lock :(
Went on the 2 hr grande cruise. Should’ve read the reviews before booking. Stuck in the lock for 1 hr if the trip staring at brick wall on one side and trees on other. No commentary onboard. Very expensive for what it is. Could’ve achieved more FREE OF CHARGE by walking up one river bank crossing a bridge and walking down the other river bank. A pedalo is much better value gir money. So don’t waste your money.
事業者からの返答
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations, especially with the extended time in the lock and lack of commentary. Your comments about the value for money are important to us, and we’ll review them to improve the experience. We regret that we didn’t provide the enjoyable trip you were hoping for and appreciate your honesty.
5
590bronwynm
July 5, 2022
Average
Our family boarded the Grand Bohemian for a two-hour luncheon cruise. We were greeted with a shot of Czech liqueur (at 11:55 am) and escorted to a table in full sunlight. The children could not handle the heat so we stood in the back. About 45 minutes into the cruise, the shades were lowered to allow for a more comfortable experience. The food was very heavy (fried and smothered in sauce). The servers were working hard. A good deal of the cruise was spent navigating the loch. There was no audio tour. While it was nice to see the sites, improvements are needed. This was far from ideal.
事業者からの返答
Hello, thank you for telling us about your experience, we appreciate your feedback. When it's nice weather we usually leave the deck open for even more spectacular views of the city, however, we fully understand that it might pleasant for everybody. We apologize for any inconvenience on board. We hope you've enjoyed the city of Prague and hope to see you on board again.
2
247erwin
July 25, 2021
It can not be worse ...even for toerists
1 star for the service clean8ng the tables.
Otherwise 0 stars
We spent more time standing still whilst dock8ng ( without a view) than moving
事業者からの返答
Thank you for your honest feedback. We’re sorry to hear about your disappointing experience and that much of your time was spent stationary without a view. Your concerns are valid, and we will review the cruise schedule and docking procedures to improve the experience for future guests. We appreciate your note about the table cleaning and regret that the overall experience did not meet expectations. Thank you for sharing your thoughts. 🙏🚤
A
alwanderer
September 13, 2020
2 hour cancelled. Offered a one hour tour with '2 free drinks' but no money back
Tried to take a 2 hour cruise today. There were 5 people and apparently they would only do the two hour with 6 people.
The options given:
Money back
Or
A one hour tour with two 'free drinks' for the same price as the 2 hour which would leave the next hour.
When asked if I could just pay the price for one hour without the drinks (IE a refund) I was told no.
I understand the difficulty of during this covid times. But the rudeness/hostileness of the ticket taker who could not understand that the drinks would not be free as I would still be paying for the two drinks instead of getting a refund for the difference without drinks (or actually just being a considerate business and providing drinks for the disruption and all the extra wait time) was absurd.
Even in asking politely if we could have a conversation he was just an angry man.
I ended up deciding that I'd rather support another business just because of the ticket taker.
Was he likely having a bad day? Yes.
Does he have to take it out on others who are still trying to support his work? No.
2人が参考になったと回答
事業者からの返答
Thank you for sharing your experience. We deeply apologize for the frustration and poor service you encountered. It’s unacceptable that you were met with rudeness, and we completely understand your disappointment regarding the handling of the situation, especially in terms of the pricing and lack of flexibility.
We will certainly look into this to ensure our staff maintain a respectful and accommodating attitude, no matter the circumstances. We appreciate your feedback, and we’re sorry we lost your support on this occasion. We hope you’ll give us another chance to provide a better experience in the future.
M
Mr_T99
August 7, 2020
Poor value
The review cruise is fine, but the phone application guide is rubbish and the service on board is poor! Great views on the river but you’ll get this with any boat tour.
2人が参考になったと回答
事業者からの返答
Thank you for your feedback. We’re glad you enjoyed the views of the river but are sorry to hear that the phone application guide and onboard service did not meet your expectations. We will review both aspects to ensure that future guests have a smoother and more enjoyable experience. Your comments are valuable, and we hope you’ll consider giving us another opportunity to provide a better experience in the future.
L
lenphotographic
April 7, 2020
CRUISING ON THE RIVER
Booked this 2 hour cruise on the river. Whilst you can see a lot of buildings as you cruise along you actually get better views on land. They are majestical buildings that line the banks . the boat can only go so far in either direction. There is a commentary as you go along in different languages. You can buy drinks on board. Not the greatest.
1人が参考になったと回答
事業者からの返答
Thank you for your feedback. We appreciate your perspective on the views from the boat, and we understand that some landmarks are better appreciated from land. While the commentary and the opportunity to purchase drinks are part of the experience, we take note of your thoughts on how the tour could be improved. We hope you were still able to enjoy the relaxing experience on the water, and we appreciate your honest review.
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