トスカーナの丘ツアー：ヴァル・ドルシア、ワインとチーズの試飲2回

The script is very beautiful, but the execution of the tour was quite problematic. The main problem was the lack of control and assistance of the guide. At one of the stops, approximately 15 people were left behind, including our group, Peruvian tourists, and other participants. The guide simply continued the trip to the first city. Lack of organization and assistance compromised the trip without any check or count of the passengers. Because of that, we completely lost the first gastronomic and wine tasting experience included in the tour. We looked for the team, explained what happened, and formally complained, but the assistance provided was unsatisfactory. To date, inclusive, we are still awaiting the refund corresponding to the activity we could not perform. The rest of the tour was also conducted in an excessively rushed manner, with very short stops, little time to see the places, and even to take photos. This dissatisfaction was shared by several members of the group. Another negative point: the tour was booked in Spanish, but at the winery, the explanations were given in English and there was no adequate translation from the guide. The Val d'Orcia is very worth visiting. The problem was the tour guiding: there was a lack of organization, group monitoring, and assistance when problems occurred.

Very good experience, we came from Colombia and we loved the tour. We saw Tuscany and its vineyards, which was spectacular. Our guide Constantino was very kind and fun, he also always translated for us from English to Spanish or Portuguese. The driver Fannel made us feel safe and calm.

Constantino and Cosimo conducted the tour very well, being charismatic and professional. Following the route, we had the opportunity to meet three medieval cities and two wineries. The taste of wines and pecorino cheese at the Talosa winery impressed me, as it was made underground, an old emergency exit for the nobles of the city. The wines were great, but I thought the quantity should be bigger. The meeting point at Piazzale Montelungo was not easy to find even using Google Maps. Overall, it was a very pleasant day in the company of the group.

Be wary of tour operator, my tour was changed with knowledge, not given opportunity to cancel or change to a tour of my choosing. Several of participants became lost on tour and number given to call was not enabled as per message when calling. Tour operator did not respond to inquiries regarding change of tour nor to message sent in app about becoming lost when unable to reach by phone! Viator was of no assistance in an agreeable resolution of these issues.

Gratzie John. Amazing lunch and Brunello wine. Wonderful landscape. Maybe the beer tasting and the abbey to skip. 5 stars in any case.

Excellent guide Guide with great knowledge of history and speaks five languages. It is very helpful, attentive and punctual.

Thanks to paulo and john we had a fantastic day. The lunch was great. One of the best group tours I have ever done. Price/quality top

In summary, I expected this tour to be complemented by pertinent information about what we were about to see and visit. Because of a the lack of input from the guide/escort, I feel the tour did not deliver as promised and as a result was over-priced. We had high hopes for this full-day tour to the Tuscan countryside. During the two-hour bus ride to our first stop, we heard virtually nothing from our guide/escort except how long the ride would be and, much later, that we were nearly there. She did emphasize that what we would see would be very beautiful. On that count, she was right, but she provided no historical, geographical, or cultural context. That was left to audio-guides, when available. The itinerary of the tour was very good, the locations visited were interesting and worth our time. At to the Temple of Brunello we enjoyed a delicious meal and wine tasting. An excellent hostess told us about Brunello wine and used an interactive board to illustrate her comments. That was the extent of our “multi-sensory journey” at the “interactive museum” that the tour description promised. The artifacts in the building were presented in the traditional museum fashion. In Pienza, a “guide” walked us from room to room in the Piccolomini Palace telling us which number to choose on our audio-guide. She did not speak English and could not answer any questions. Once done, we were instructed by the recording to return our handsets. However, there was a second museum next door and the same handset was needed to get the commentary for that museum. Neither our local “guide” nor our tour guide told us that we should keep the handset if we planned on visiting the second museum. By the time we realized it, the museum was closing. It appears that our escort’s role was limited to leading us from point A to point B with instructions of "follow me." She was also silent on the two-hour return trip to Florence. Even after an accident near-miss, she did not even inquire if everyone was OK. I understand that our guide/escort was not the primary guide at the sites we visited, but she could have enhanced our experience with additional information, particularly with regard to the region we were visiting, wine production and history.

We had a lovely day out on this trip. There were 14 of us in the group so we were in a mini bus (with no toilet) but it was very pleasant. The tour guide (Julia) was very knowledgeable and helpful and made sure we were all ok. Pienza was amazing. I rate it as one of my favourite towns in Tuscana. Good tour, tour guide and bus driver.

Amy has been a great guide she is patient Love how she explain everything well with soft spoken voice and interesting story telling . It was wonderful time with her . Food was great and we got lemonade at the end. Highly recommended . She made my trip in Florence better :)