Unfortunately, this trip did not meet my expectations, and I would like to share a few concerns.
1. Pricing
The tour was significantly more expensive when booked through Viator. I paid around $280 through Viator, while the same trip appeared to be around $190 when booked directly. That is quite a substantial difference.
2. Tour guide – Gin
Our tour guide, Gin, repeatedly mentioned throughout the trip that he had to work every day because he needed to save money. He mentioned this so many times—around 10 times—that it started to feel uncomfortable and gave the impression that he might be trying to encourage guests to give larger tips.
More seriously, during dinner, Gin made a racist joke directed at one of the tourists, who was simply eating and minding his own business. I found this completely inappropriate and uncomfortable.
Gin also continued drinking beer during the trip, despite my understanding that participants were instructed not to bring or consume alcoholic drinks. As the tour guide, I expected him to set an example and follow the same rules.
3. Transportation
The tour description stated that transportation would be in an SUV. However, I was moved from the black SUV to a van. The driver kept the air conditioning off and drove with all the windows fully open because, as I understood it, the vehicle was overheating.
The windows remained open even while driving at high speed, which was very uncomfortable and annoying, particularly given the heat. Whatever the reason for the vehicle issue, I don’t think passengers should have to deal with those conditions.
4. Overall organization
From my experience, the trip did not feel like it was professionally managed by an established tour company. Instead, it felt more like an individualized arrangement, with different people handling different parts of the experience.
Overall, the trip was not as enjoyable as I had expected. The main thing that made it somewhat bearable was the company of the other solo travelers, who were friendly and made the experience more enjoyable.
I hope the organizers take this feedback seriously, particularly regarding the guide’s behavior, transportation arrangements, and the significant price difference between booking through Viator and booking directly.
S
S5725KCalexanderh
July 13, 2026 · via Tripadvisor
Beautiful tour, with amazing and friendly tour guide
As a solo traveller, I really enjoyed this tour. Our tour guide Gin was super helpful, friendly, and professional, always there to answer any questions or concerns people might have had. For us as passengers, his attitude made him seem more like a helpful and fun friend, rather than a generic tour guide. In terms of the tour itself, Altyn-Emel nationalpark was easily and conveniently explored with this tour, which is why I would recommend it especially for solo travellers
D
Dream47840282630
June 8, 2026 · via Tripadvisor
A trip you won't forget
I will never forget this experience. We had the best guide (Gin) imaginable. We initially had some weather problems, but Gin always made sure to keep spirits high and entertained everyone with his warm personality and ukulele. I highly recommend this tour through the beautiful nature of Kazakhstan.
R
Road48578480922
November 1, 2025 · via Tripadvisor
Memories for a lifetime
Our trip to Altyn Emel national park and the Singing Dunes was - for want of a better word - magnificient. Almaty region is a true bedrock of the Steppe’s ethos - filled with spellbinding and breathtaking views that adorn the topography. Altyn Emel and the Singing Dunes bear witness to the wonders borne out of geological events of the past, leaving you feeling overwhelmed and obsequious to the cosmos! To top it all, the trip was masterfully conducted by our guide and friend - Erasyl. He made sure we were all comfortable all through, kept us updated of the essential backdrops of the places we visited. A true gentleman! Also, the stay at the village was so well organised and felt all homely!! Special mention to Farooq for his driving skills and top notch songs playlist. Highly recommend this activity.
T
TuSBe
September 7, 2025 · via Tripadvisor
Unforgettable trip to Altyn Emel
Had two amazing days on this trip, No problem traveling solo when you get such nice company. I'm really happy I booked this trip, instead of a 1 day trip, as it allowed time to both explore and relax. The sights are truly amazing, and with good guidance about temperature, duration, and what precautions to take, it was a really enjoyable experience. Our guide Гаухар did a great job, even guiding me on the Metro when the tour was finished, so I could get back to my hotel The driver (forgot his name) seemed experienced and reliable. Will absolutely recommend this trip to my friends.
事業者からの返答
Thank you so much for your feedback! We value your opinion and hope to see you again :)
C
carothep
September 5, 2025 · via Tripadvisor
Must-see places but value for money of the very average service
The sights visited are worth the visit and I recommend 100% these landscapes. But there have been several setbacks on the organization:
- in the description, you have to think about buying your lunch at the Service Station on the first day (for this rate, I find it average)
- we started the tour by Aktau instead of the Willow, so at least in August, we arrived around 13:00, walk in 40°C with little shade, it is difficult to hold for people a little fragile
We felt pressured by the drivers
- the cars are not comfortable at all: it is not a 4x4 but a minivan. so if you are unlucky enough to fall into the middle seats, you will not have a headrest and your seat will be rather hard
-only couples had the right to a single room. My spouse having fallen ill the day before and did not accompany me on this guided tour, I had to insist on having my own room (I still paid for 2 people). For one of the tourists, he had to share his room with the 2 drivers... so he preferred to rent a hotel room nearby
Our guide was very friendly and tried to find solutions when he could.
Pros: we stayed with the local who also prepared the meals, which were delicious.
exchanging with other tourists, it turned out that some paid 150€ (versus 244€ offered here) - which seems more reasonable considering the service provided.
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OnAir54832087861
May 26, 2025 · via Tripadvisor
Amazing experience
I went on a 2-days private tour to the beautiful Altyn Emel National Park with my partner. Everything was perfectly organised. I was truly amazed by the beauty of Aktau Mountain. Our guide, Dinara, was very friendly, knowledgeable, and made the two days truly memorable! Plus, she surprised us with souvenirs, treats, and a demonstration of dombra, truly amazing!
事業者からの返答
Thank you very much! :)
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