<p>Very bad experience with this trip... they pick us at the hotel in shanghai with a private car, without any identification, after we landed in beijing we wait it the airport more than 1 hour until our guide person pick us with our name written in chinese... then we go to the great wall, this was the only good part of the trip, the hotel in beijing is very disgusting, dirty and broken curtains, dirty carpet, bathrooms with sewage smell, pipelines above the floor, very disgusting hotel, even the location of this hotel was not good to walk around it... next day we went to forbidden city after that to the airport... we do not recommend this trip to anyone... very bad experience...</p>
事業者からの返答
Thank you for sharing your experience, Celso. We sincerely apologize for the numerous issues you encountered during your trip. The lack of proper identification at pickup, the long wait at Beijing airport, and especially the unacceptable hotel conditions are all issues we take very seriously. We're glad the Great Wall visit was a positive part of the trip, but we understand that doesn't make up for the other shortcomings. We have since upgraded our hotel partners and improved our airport pickup coordination to ensure proper signage and timely service. We deeply regret your experience and have used your feedback to make meaningful changes to prevent this from happening again.
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EUGENE S
January 15, 2016 · via Viator
Awesome!!!! I travel a lot, This was...
<p>Awesome!!!! I travel a lot, This was the first time i had ever done a private one on one tour. I was thrilled with how everything was perfectly arranged. My tour guide Cris, was excellent. Her knowledge of the Chinese history made the tour fascinating and fun. We did things I would have never done on my own. I would highly recommend this tour to anyone visiting Beijing.<br/>
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事業者からの返答
Thank you for your awesome review, Eugene! Coming from a frequent traveler, that's a wonderful compliment. We're thrilled that your first private one-on-one tour experience was so perfectly arranged. Cris is truly an exceptional guide — her passion for Chinese history and ability to make it fascinating and fun is what sets her apart. We love that she helped you discover things you'd never have found on your own — that's exactly what a private tour should offer! Thank you for the high recommendation, and we hope to welcome you back to Beijing!
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Kathryn D
June 27, 2015 · via Viator
After taking a cruise that ended in...
<p>After taking a cruise that ended in Shanghai, I wanted to visit Beijing since I was so close the city. The tour/tour company was exceptional. We were in communication with the company for a week in advance via email and they addressed all of my concerns. We were picked up at our hotel for our early flight and the driver made sure we had our boarding passes and ready to start the tour. We had the BEST tour guide, Cristina Guo Shi Qing, who was careful in meeting the needs of two elderly tourists. She allowed us to make some minor changes and was understanding if we need extra breaks. She was extremely knowledgeable about the sites and provide us with lots of historical and cultural information. I would definitely suggest this tour if you have a limited time in the city. My only regret is we did not have more time.</p>
事業者からの返答
Thank you for your wonderful review, Kathryn! We're so glad that adding a Beijing visit to your Shanghai cruise was such a rewarding experience. We always strive to address all concerns before the trip and ensure smooth logistics. Cristina truly is one of our best guides — her patience, flexibility, and deep knowledge of Beijing's history and culture make her perfect for guests of all ages and needs. We're happy she made your visit comfortable and informative. Your only regret being not having more time is the best compliment we could receive! We hope to welcome you back for a longer Beijing adventure someday.
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jnork
December 12, 2014 · via Viator
We loved Robert as our guide! He was...
<p>We loved Robert as our guide! He was very knowledgable and interesting! Easy to talk to. We loved the order of the trip, the Great Wall first and Beijing second. Our hotel was very nice though it could use some updating. The location was superb! It was a great value!</p>
事業者からの返答
Thank you for your lovely review, jnork! We're so glad you loved Robert as your guide — his knowledge, warmth, and conversational style make him a favorite among our guests. We're happy the trip itinerary worked well for you with the Great Wall first and Beijing second. We appreciate your feedback about the hotel and have been working to upgrade our accommodation options. Thank you for recognizing the great value of this tour, and we hope to welcome you back to Beijing!
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GREG S
October 15, 2013 · via Viator
Had a great 2 days in Beijing. I would...
Had a great 2 days in Beijing. I would recommend this tour...
事業者からの返答
Thank you for your great review, Greg! We're so happy you had a wonderful 2 days in Beijing and would recommend the tour. It's always rewarding to know our guests enjoyed their experience. We hope to welcome you back for another visit to Beijing!
