サンフランシスコ・アルカトラズとフェリー、乗り降り自由のバスツアー2日間

Dear Danny, Thank you so much for your wonderful feedback! We are delighted to hear that you had an amazing experience with the Big Bus and Alcatraz tour. It’s great to know that the tour provided valuable insights into the city while showcasing its hidden gems. Your continued trust and satisfaction with Big Bus tours truly mean a lot. We look forward to welcoming you on another memorable journey soon! Warm regards, Padam Chaudhary

Dear Sharon, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet expectations. Regarding the hop-on hop-off bus, we understand how uncomfortable it can feel without air conditioning, especially in warmer weather. We sincerely regret the inconvenience caused during your journey. As for your visit to Alcatraz, we completely understand your concerns about the waiting time, accessibility, and the presence of flies. However, we would like to gently clarify that conditions such as weather changes, natural surroundings, and related factors are beyond our control. These aspects- including the possibility of flies and varying weather conditions- are communicated to all guests prior to booking, along with helpful suggestions to better prepare for the visit. We truly regret that this experience felt more like a chore than an enjoyable outing. Your feedback is very important to us, and we will continue to share it with our partners to improve where possible. Thank you once again for your comments, and we hope to have the opportunity to serve you better in the future. Warm regards, Padam Chaudhary