カサブランカ市内観光（ハッサン2世モスク付き）

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not fully meet your expectations. We would like to reassure you that we usually provide English- or French-speaking guides, and our guides are carefully selected, licensed, and experienced, with strong knowledge of the itineraries and destinations. That said, we understand that every experience can feel different from a guest’s perspective. To better understand what happened and address your concerns properly, we would truly appreciate it if you could reach out to us directly with a few more details about your tour. This will allow us to review the situation carefully and take any necessary action. Thank you again for your feedback. We value your comments and look forward to hearing from you. Kind regards,

Hello Janice! Thank you very much your review and for taking the time to share your experience. We are genuinely sorry that the tour did not unfold as smoothly as expected. Before the tour, our team tried several times to reach you through Viator messages, phone, and WhatsApp to recommend an earlier departure at 10:00 AM so you could join a small group and enjoy a better-paced visit. At that time, our driver waited until 10:30 AM but had to depart to avoid delaying the other travelers. We then arranged a second pickup at your original booking time of 11:00 AM. Our driver was waiting in front of the shuttle for more than 40 minutes, clearly holding a sign with your name. When you finally made contact with us by phone, you mentioned that local taxis approached you and pulled you away, preventing you from seeing the driver, which unfortunately caused the missed connection. This situation could likely have been avoided if WhatsApp had been active on your end, as our driver attempted to reach you several times in real time to coordinate the pickup! Once we understood the situation after you reach out to us, our priority was to ensure you still enjoyed your day in Casablanca rather than spending the day on the ship without an experience. We arranged another tour for you at 1:00 PM with a private vehicle, with only a small supplementary charge. We sincerely regret that the experience did not fully meet your expectations. Your feedback is valuable, and we truly hope to have the chance to welcome you again for a smoother and more enjoyable visit. Warm regards,