Naomi is so sweet and we were able to cover a lot of ground with her very quickly. We saw a lot of musical and also some general historical sites in SOHO and she was able to show us things that we would have missed or not known had we been on our own.
K
Katrena_L
January 3, 2026 · via Viator
Unprofessional no show guide. Wasted time.
We were so looking forward to this. I was singing every night at evensong @ Saint Paul’s Cathedral and had to be there every day by 3:00 pm so all our tours were in the morning. This was our last one and the one that meant the most to my husband.
Naomi, the guide had corresponded with me the day before regarding the tour and I left it with looking forward to seeing you in the morning. We took a 20 min cab ride from Saint Paul’s and stood in the agreed upon spot for 30 min in the freezing cold. Naomi never showed. I sent about 6 messages to her via the app and no response. I finally figured out how to contact Viator to figure out what to do next. They were also unable to get a hold of her and told me our only option was to get a refund.. and so we asked for that.
Since we were already in the neighborhood, we had to just figure it out for ourselves and walk around about an hour later I get a message from Naomi saying she had been ill the night before and SLEPT IN… and would we like a refund or take a tour a little bit later. Shocking I couldn’t believe the level of unprofessionalism. I don’t know how she didn’t think to contact her company or another tour guide or us to let us know that she was going to be sick or not showing up.
事業者からの返答
Thank you for your feedback. Once again I am so sorry that I inconvenienced you and the tour did not go ahead as planned due to unforseen health reasons. You will be receiving a refund.
Please accept my sincere apologies.
D
Debbie_W
October 3, 2025 · via Viator
Great afternoon tour with Naomi ❤️
Naomi was so gin and friendly gym the beginning of our tour !! She showed us great highlights and had lots of great information.
She knows her stuff!!! Even though it was raining she made our day a little brighter ❤️i will come back to London and tour with her anytime ‘!!!
事業者からの返答
Thanks Debbie. Delighted to hear that you both enjoyed the tour and that I brightened up your day 💕
Come back soon :)
P
Pam_R
September 28, 2025 · via Viator
A very enjoyable trip of...
A very enjoyable trip of seeing many historic sites of London's vibrant music scene. Our tour guide Naomi provided us an enjoyable unforgettable tour.
事業者からの返答
Hi Pam,
Lovely to meet you both. I am happy to hear that you enjoyed my tour, as did I!
Come back soon
Kindest Wishes
Naomi :)
K
Kathleen_B
June 30, 2025 · via Viator
Naomi was a fantastic...
Naomi was a fantastic guide. It was about 90F in London that afternoon but that did not dim her enthusiasm for British rock history and the significant areas that we toured. She was also able to share some historical facts about Soho, Carnaby street and other areas that were seen during the tour. We really enjoyed our time with her.
事業者からの返答
Hi Kathleen, it was lovely to meet you both. Thank you for your great review and I am delighted to hear that you enjoyed the tour, please do come back soon. Many thanks Naomi