From the first touch base till itinerary finalization, Owen was always attentive, caring and patient. From a 2-day trip, Owen created the 3-day itinerary for me, which at the end I think was much better. 2 days could have been too rush for exploring Xi'an and the vast history of this city. Owen firstly secured roundtrip tickets for my Shanghai-Xi'an flights. Hotel and tour guide came after that. Airport transportation info was shared closer to the day but with enough time for peace of mind.
Rocky picked me up at Xi'an airport with his trusty off-road car, yes, that Jeep lookalike. Fun! Rocky was a very careful driver despite the fun car. Within 3 days, I was able to visit the major scenes of Xi'an, from the Terracotta warriors, to the old city wall, from the museum to the Han Yan Ling mausoleum. The magic? Rocky arranged the itinerary in a way that we could avoid the crowd but still had enough time to check out important things. Riding bicycle along the city wall was great. It's a long ride but we paced out with breaks so I didn't feel too tired. Lovely seeing many Chinese girls in hanfu taking photos along the way. And it was not just about history and scenery. On the second day, Rocky brought me to the morning farmers market we tried different snack along the way, and more food in the afternoon at the Muslim market after the city wall bike ride.
I came to Xi'an with mainly info about the Terracotta warriors and left the city with more great impression about how talented people in ancient time were. Those handicrafts were amazing. Last but not least, thanks for arranging the road trip to the mountain and cave houses! The mountains were beautiful with autumn foliage. But the cave houses...it was an eye opener for me about how different lives were just within a short period of time.
Ah and don't forget about the hotel. It was a great pick. Super modern, clean and in a great location. The airport transportations were also fancy (Mercedes no less).
To sum up, highly recommended, especially the 3-day option. If you're not in a rush, it will give you more flexibility and chances to learn more about Xi'an.
事業者からの返答
Hi Tram, great to read your excellent for us, thanks again. Xi'an is a amazing city in China, as the starting point of Silk Road, it has the longest history in China. I am happy that you enjoy the tour in Xi'an with Rocky, he is one of our best tour guides in Xi'an. Welcome back to China again, let's make a new travel plan for you to visit some other parts of China. Keep in touch, have a nice day.
Best regards,
Owen
C
Chris_H
June 29, 2024 · via Viator
Great informative & enjoyable tour
This was a great trip, starting with car transfer in Shanghai, flights to Xian & meeting our guide, Michael. He was very through in his knowledge of all area ox Xian - the Terracotta Warriors, city wall, temples & Emperor's tomb. Our overnight accommodation was great & return flight back to Shanghai was a dream.
Michael was full of facts, fun stories & nothing was to much trouble to help us. Highly recommend this tour.
Victoria, Alicia & Chris
事業者からの返答
Hi Chris,
Thanks for your excellent review, I am so happy to hear that you enjoy this trip with us and satisfied with Michael's service. Wish to offer you the best quality travel arrangement in the near future again. keep in touch.
Owen
A
Aricia2016
November 1, 2019 · via Tripadvisor
Owen is Amazing
Traveled all over China with Owen with 3 teenage boys. Owen was the perfect guide that made all of us comfortable and took care of any and all issues that came up. Highly knowledge about history and also how to get things done. He also quietly how to help and when to let us have family moments together. Thank you Owen!
事業者からの返答
Thank you so much for your incredibly kind words, Aricia! It was truly a pleasure traveling with your family and the three boys across China. Making sure everyone feels comfortable and taken care of — while also knowing when to step back for family moments — is something I always strive for. I'm so glad the history and cultural experiences resonated with all of you. Your family was wonderful to guide, and I hope to see you all again on another China adventure someday!
D
DAISY D
March 18, 2017 · via Viator
I have seen some warriors in...
<p>I have seen some warriors in Singapore museum exhibition several years ago. Seeing thousands of them here left me speechless and amazed of the grandness.<br/>
The guide, Michael, was knowledgeable and professional. He selected special local food menu that are unique and delicious.<br/>
The driver, Mr. Wang, also full attention, he has umbrella ready when it rain.<br/>
Stephen in Shanghai was very punctual and attentive. Back to Shanghai I needed to get my luggages and move to another hotel. Stephen accompanied me to ensure I am safely arrived and checked in, even it was raining and took him extra 1 hour to help me settle down.<br/>
I traveled solo, and they made me feel safe. Highly recommended.</p>
事業者からの返答
Thank you for your wonderful review, Daisy! We're so glad the Terracotta Warriors left you speechless — they truly are one of China's most awe-inspiring sights. It's great to hear that Michael provided knowledgeable guidance and selected unique local food for you, and that Mr. Wang was so attentive as your driver. We're especially proud of Stephen for going above and beyond in Shanghai — staying an extra hour in the rain to help you settle into your hotel shows the level of care we strive for. Making solo travelers feel safe and well taken care of is very important to us. Thank you for the recommendation!
M
Margaret_K
November 1, 2016 · via Viator
Great organisation and...
<p>Great organisation and accommodation. Michael was fabulous - knowledgeable and friendly and very accommodating. Food was great, the hotel very luxurious and the car was clean and very comfortable. We weren't rushed and yet we saw all we wanted to see. Highly recommend this product.</p>
事業者からの返答
Thank you for your wonderful review, Margaret! We're so pleased that Michael provided a fabulous experience with his knowledge, friendliness, and accommodating nature. It's great to hear that the food, hotel, and transportation all met your expectations. We always aim to create a relaxed pace where guests can see everything without feeling rushed. Thank you for the high recommendation, and we hope to welcome you back to Xi'an!
S
Shirley W
May 29, 2016 · via Viator
This was an impressive tour with...
<p>This was an impressive tour with professional service. Steven was prompt when meeting me at my hotel 5am the first day. We traveled to the airport and the excellent service provided for my departure was appreciated. Likewise when I returned. The flight was late and when I arrived from Xi'an he was waiting with a clear sign bearing my name. No anxiety about how to locate Steven so the start and end was a great experince.</p>
<p>When i arrived in Xi'an Michael met me also with a sign and introduced himself. He inquired if I needed anything after my flight and before leaving the airport. Then he carefully explained the itinerary and was conscientious when asking about preferences and/or allergies to foods for lunch and dinner. His English was excellent. The knowledge he shared about the places we went was fascinating. He is a good converationalist engaging me in the discussions rather than just presenting a memorzied speech. Not having been to Xi'an before I was a little nervous. Michael put me right at ease with his easy and professional manner.</p>
<p>Our driver, Mr. Dong was great. His driving skills in the traffic and rain were incredible. He never took unsafe chances when navigating through the narrow, crowded streets. Mr. Dong was courteous making sure to open the door, assist me as needed and even provide an umbrella in the rain. </p>
<p>I would highly recommend this tour for anyone who is interested in a quality experience seeing the terra cotta soldiers, the museum, the drum tower, and more. The tour was not rushed, the atmosphere was relaxed and informative, and the accomodations at the five star hotel were good.</p>
<p>This is not the first time I have used Viator - used them in Hawaii, Frankfurt and France. Always professional staff, on time, and my go to company for sightseeing in a country where I don't have a command of the language.</p>
事業者からの返答
Thank you for your incredibly detailed and thoughtful review, Shirley! We're honored that as a seasoned Viator traveler, you found our Xi'an tour impressive. It's wonderful to hear that every member of our team delivered — Steven with his prompt 5am pickup, Michael with his engaging conversations and thoughtful attention to your food preferences, and Mr. Dong with his skilled driving and courteous service. We're especially glad Michael put you at ease for your first visit to Xi'an. The relaxed, informative atmosphere and quality accommodations are exactly what we aim to provide. Thank you for your loyalty to Viator and for this wonderful recommendation!