Well it was so so unorganized from the beginning.... we did not receive the departure information until midnight the night before which we did not see until morning and it was too late, so we went later because they said they would put us on the next boat, we had to go on a standby line and wait for space on the boat, so we did not see the Muir Woods and then we received a text whilst we were at Alcatraz that the Sausalito portion was cancelled and they did not give a reason, mind you - you had to make your 'own' way to Sausalito and back, so I am not sure what we paid $225 for, because technically all you get for your money is a ferry ride to Alcatraz and back....... We could have done that for $90. I would steer clear of this tour at all costs
事業者からの返答
We cancelled this tour the night before due to lack of others attending on that day. The minimum number of guests was not met to proceed. We informed you of this cancellation the night prior.
We decided instead of cancelling the entire tour we continued the Alcatraz portion and refund all but the Alcatraz portion.
We refunded all but $90 which was the cost of Alcatraz. We are not sure what the complaint is. Alcatraz was sold out for weeks and you got them!
C
Celia_B
October 6, 2025 · via Viator
Short but worth it
Took convertible van on Golden Gate Bridge to Sausalito, had lunch overlooking the water, then dropped at Pier 33 ferry for Alcatraz.
事業者からの返答
What a fun filled 2 hours!!
T
Trenese_W
January 4, 2025 · via Viator
Viator a rip off company
Over priced , rip off, you need to be an athlete, to many inclines , and mold and mildew . Took the trip to sasalito and Viator only paid one way , this was not worth $197.00
事業者からの返答
Trenese:
The prison cellhouse dates back to 1910.
It is an old prison with history. It is also on a hill that is clear from San Francisco that it is on a mountain.
There was a S.E.A.T Program tram that takes guests who need assistance to the top of the mountain.
You were given round trip service to Sausalito and failed to check back in for the return when the van was departing back to San Francisco. You were told to return at our location at a certain time and failed to report back. We sent tickets to your email and even texted to your phone. You then called us saying you had no tickets and we sent pictures of them to your phone. We tried so hard to help you out!
Rip Off? You actually paid for the lowest Alcatraz Combo package on Viator. It is an incredible value!
We actually had two people cancel so you were very lucky to get a ticket to be honest.
K
Kenny_E
December 30, 2024 · via Viator
Best Trip!
The trip was fantastic!
Very well organized, guide and transfer were on time, and the activities developed according the program!
事業者からの返答
We loved having you join us for this special Sausalito day!!
C
Carmelita_I
October 19, 2024 · via Viator
James is the best
James is great tour guide and very knowledgeable of the areas we’re touring. He’s right on time and well organized.
事業者からの返答
No! You are the best!
Thank you for letting us make the day special for you!
J
Joseph_K
August 17, 2024 · via Viator
Found my retirement place
The guy who took us on the tour was amazing. Sausalito is an amazing cute little town. Alcatraz was ok. Thought you'd be able to see more of the island.
事業者からの返答
Joseph: What a treat to have you!
Glad you enjoyed our little oasis!
Come see us again!!
A
AlisaHuynh
August 5, 2024 · via Viator
Great Driver
Great experience, worked with us on pickup as well, which was much appreciated! Driver James was very passionate about his job and it came across throughout our trip.
事業者からの返答
James has loved Alcatraz since he was age 10!
It is a pleasure to be able to share this experience with you!
S
Sandra_H
April 20, 2024 · via Viator
Really good day out
Really enjoyed the trip to Sausalito and Alcatraz. James was very friendly and informative. Everything went like clockwork
事業者からの返答
This is one of our newest attractions designed to cater to those who love Sausalito. We are thrilled that you enjoyed the experience! We designed this for people just like you and we knew from the smiles on your face that you enjoyed it!
Thank you for letting us be part of your memories!
