Tour was well organized and managed well. We had some challenge with our accomodation.however the extranomical team figured out an alternative. The team was very responsive and in constant touch with us. They made up for the inconvenience caused. They are customer focused and responsive. Yosemite is beautiful. Overnight is a must to enjoy the park well.
事業者からの返答
Thank you for the wonderful and thoughtful review! We're glad our team was able to find an alternative and stay in close communication to help make up for the accommodation inconvenience. We're happy you enjoyed beautiful Yosemite and appreciate your recommendation to stay overnight to fully experience the park! 🌲😊
6
649trungl
August 2, 2026 · via Tripadvisor
Review for Andy Howse
Andy Howse is really enthusiastic. We learned a lot from him. I give him 5 stars
事業者からの返答
Thank you for your kind review! We're delighted you enjoyed exploring Yosemite and that your guide Andy helped make the experience so special. We look forward to welcoming you back on another adventure! 😊
L
laurab132473
May 16, 2026 · via Tripadvisor
2 day Trip to Yosemite
Great way to experience 2 days in Yosemite.
Booked our own hotel. However the trip
was quite expensive and as non US residents had to pay additional park fees of $100 each on top.
Day 1 Pick up 5.30 am Were some delays leaving San Francisco with people missing at a stop then extra people trying to board bus not booked!
Guide/Driver on way there had to try and make up time but stops felt rushed and we also arrived later than planned.
Also guide talked a lot often repeating information rather than just providing interesting facts.
Day 2 On return trip our Guide/ Driver Toby was excellent he was friendly informative and considerate to the passengers their questions and needs. He also had a lot of local knowledge and provided a lot of interesting information . The stops on the way back were more leisurely and enjoyable. Arriving back in SF just after 9pm after a stop for food .
事業者からの返答
Hi there,
Thank you for taking the time to share such detailed feedback about your 2-day Yosemite experience.
We’re glad to hear you enjoyed the opportunity to spend two days exploring Yosemite and especially appreciated Toby’s friendly and informative approach on the return journey. It’s wonderful to know his local knowledge and consideration for guests helped make Day 2 more enjoyable and relaxing for you.
We also appreciate your honest feedback regarding the delays, pacing, communication, and overall cost of the experience. We understand how frustrating it can be when departures are delayed or stops feel rushed, especially on a long travel day. Your comments are valuable and will be shared with our operations team as we continue working to improve the guest experience.
Thank you again for traveling with us, and we hope to welcome you back on another adventure in the future!
N
NorthStar51358401758
May 12, 2026 · via Tripadvisor
Harrowing Experience with Extranomical Tours
Harrrowing Experience Would not even recommend to my enemy!
I booked a 2 person overnight Yosemite tour May 4-5. To begin with they missed picking us up at the pick up point in SFO and left the city without us. The scheduled departure was 5.50am and we we were there at 5.45 am.
And since they shared no contact information of any driver or guide to seek any help, their on call customer support team ( seemed like they were based in Asia) had no clue on the location of the bus or the driver. It took me 7 calls to push them to figure it out or refund. And finally at 7 am the bus arrived. Guess what instead the driver said “ we checked you in before we left” ! They failed in basic check and customer experience and showed no remorse. But it isnt over yet, the guide Sharon had no clue on the details of the bus that will get us back and told us to call the customer support next day.
And similar experience repeated next day! To top it all the driver next day was rude and almost racist! He commanded me and my son to sit in seat ( next to door) and said it is what was allocated. There was no such term and only after I out my foot down and refuse to budge in we were given decent seats.
The management of the tour operators did not have the courtesy to call and apologise and have demonstrated abysmal incompetence in running this tour.
And mind you it is damn expensive bus ride to take you from SFO to Yosemite and back and nothing else.
I would give them 0 stars if possible
事業者からの返答
Thank you for taking the time to share your feedback. We sincerely apologize for the frustrations you experienced regarding the pickup, transportation coordination, and overall communication during your tour. We understand how stressful this situation must have been for you and your son, and we regret that the experience did not meet the standards we strive to provide.
We also want to thank you for giving us the opportunity to address your concerns and resolve the matter directly. We truly appreciate your patience throughout the process, and your feedback has been shared with our team to help improve our operations. We hope that despite these challenges, you were still able to enjoy the beauty of Yosemite, and we would be grateful for the opportunity to welcome you on one of our tours again in the future.
S
Serene_C
April 12, 2026 · via Viator
Awesome guide
Guide Andy made all the difference on this trip. He's a walking history book n the best storyteller. He's passionate about Yosemite n it shows -- what a gem! He also have clear instructions n made all of the us feel engaged n safe. Thanks, Andy!
事業者からの返答
Thank you for your wonderful review! We’re so glad Andy made such a strong impression with his knowledge, storytelling, and passion for Yosemite. It’s great to hear he helped keep everyone engaged, informed, and safe throughout the trip. We truly appreciate your kind words—he’ll be thrilled to hear this!
7
793sonnyb
March 21, 2026 · via Tripadvisor
Thank you !
I had 2 drivers in 2 days, gino and Rob. Both made a big effort to be entertaining, telling us trivia of all the places we past by and visit.
Especially thanks to Rob, i had a emergency and he found a solution quickly. Saved my life. Cheers mate !
事業者からの返答
Thank you for sharing your experience! We’re so glad Gino and Rob made your tours entertaining, and we’re especially happy Rob was there to help during your emergency. We’ll be sure to pass along your kind words—he’ll be thrilled!
P
PaulaPhill
October 6, 2025 · via Tripadvisor
Amazing visit to Yosemite.
Great trip to Yosemite National Park. Andy was a terrific guide and made the tour fun. Yosemite National Park is a spectacular place to visit with so many amazing views.
事業者からの返答
Thank you for your wonderful review! We’re thrilled to hear that Andy made your Yosemite trip fun and memorable. We’re glad you enjoyed the spectacular views — it sounds like an amazing experience!
M
mumwithbub
September 22, 2025 · via Tripadvisor
Yosemite amazing, tour average
We booked directly through Extranomical Tours for a 2 day overnight stay in Yosemite, from San Francisco.
The positives: Customer service was good in the lead up to booking and after booking. We booked our own accommodation at Yosemite Valley Lodge so just used Extranomical for the travel to and from Yosemite.
Yosemite was amazing and staying overnight gave us the opportunity to experience much more than the day trip, which was limited time of about 2 hours in the valley.
Our guides Rob there and Gino back were ok, Gino slightly better than Rob.
The negatives: the trip to Yosemite was amateur hour. We were picked up at 5:30am and did not arrive at Yosemite until 1:00pm. We were delayed departing due to a passenger who didn’t turn up to the Hilton pick up point. We waited about 1/2 a hour until we left without that person. Then the microphone didn’t work. That of itself wasn’t an issue as we could hear the guide without it, but he insisted on driving to Treasure Island to try to fix it. Further delays as a result and the microphone still didn’t work. It was about 7am by the time we left Treasure Island to head off to Yosemite. We stopped at a supermarket to buy food for breakfast and lunch. The driver didn’t stop at Tunnel view for a photo on our way into the valley, so we missed that altogether.
On the drive back to San Francisco, time was managed much better.
The giant Sequoias grove was disappointing, it was a long walk down and back and there weren’t many giant sequoias. I was expecting more. I hope this helps others considering this tour.
事業者からの返答
Thank you for sharing your detailed feedback about your 2-day Yosemite experience. We’re glad to hear that our team was helpful during the booking process and that your overnight stay allowed you to enjoy more of Yosemite. We also appreciate your comments about Gino and Rob.
We’re very sorry for the delays and issues you encountered on the first day — from waiting for a no-show passenger, to the additional stop to fix the microphone, to missing Tunnel View. These should have been handled with better time management, and we understand how this affected the flow of your day. We also understand your disappointment with the Giant Sequoias stop.
We’d appreciate the chance to review this further and address it with our team. If you’re open to it, please reach out to us directly:
Email: contact@extranomical.com
Phone: +1-415-357-0700
Thank you again for helping us improve.
9
906marleyd
June 21, 2025 · via Tripadvisor
Andy is the best tour guide!
The tour was great! Easy to get in contact with the company and very organised! Our bus driver on the first day was quite rude and not very helpful but when we returned the following day, we had ANDY!!!! And he was amazing!!! There’s nothing he wouldn’t do for you, including laying on the floor to get the best angles for your photos! Highly recommend as a 2 day tour! But stay at the Valley Lodge if you are ☺️
事業者からの返答
Thank you for your honest and thoughtful review! We're so glad you found the tour well-organized and easy to coordinate. We’re sorry to hear about your experience with the first driver, but thrilled that Andy turned things around—he really does go above and beyond (even laying on the ground for that perfect photo!). We appreciate the tip about staying at the Valley Lodge and are so glad you enjoyed the two-day tour. Thanks again for the recommendation!
6
667klints
May 11, 2025 · via Tripadvisor
Excellent Yosemite tour! Andy is the man
Had an amazing tour to Yosemite! Andy was an excellent tour guide: very energetic, knowledgeable and funny. He went above and beyond to make sure that everyone was having a great time! Excellent photography skills as well
事業者からの返答
Thank you so much for your kind words! We're thrilled to hear you had an amazing time on your Yosemite tour and that Andy made the experience even more memorable. His energy, knowledge, and attention to detail—plus those photography skills—truly help create special days for our guests. We’ll be sure to pass along your appreciation to him. Hope to see you on another adventure soon!
