They sent us small car that can’t fit our luggage’s. We are a family of 8. I sent them message that we need a big car for 8 persons.
事業者からの返答
Dear ayson5,
We sincerely regret that your experience did not align with the high standards we are committed to providing.
A full refund for your booking has already been issued promptly, ensuring that no inconvenience remains on your side.
We would like to respectfully clarify that, at the time of reservation, it is essential that all relevant details — including the exact number of passengers and the quantity and size of the luggage — are accurately communicated. This information is crucial for us to allocate the most suitable vehicle and to guarantee a comfortable and seamless journey for every member of your group.
The vehicle assigned to your service was a Mercedes Vito, precisely the model advertised for this transfer. This vehicle accommodates up to 8 passengers and approximately 12 pieces of luggage, as stated in the service description.
We remain fully available to assist you with future arrangements and to ensure that every detail is meticulously aligned with your specific requirements, providing the level of service and comfort that our guests expect and deserve.
Best Regards,
Meridian4People Team
G
Global26945110015
June 24, 2026 · via Tripadvisor
A pleasant drive from Lisbon to Madrid.
Our driver Alfredo was on time and showed up in a very clean and pleasant Mercedes Van stocked with water bottles. He communicated with us before and during our trip thru WhatsApp, which made it very convenient.
We stopped at Évora and Merida for our two official stops and Alfredo gave us recommendations on what to do and where to eat. He also personally walked us thru Evora so we wouldn’t miss the sites.
Also, when the weather got too hot for us to take our tour of the Roman Theater, he was easy to get a hold of and had the van cooled off and waiting for us outside the entrance.
We arrived in Madrid on time and he got us to our hotel in time to grab dinner. I definitely recommend this tour as a nice alternative to flying or taking public transportation.
事業者からの返答
Dear guest,
Thank you very much for sharing such a thoughtful and detailed review.
We are delighted to know that your private transfer from Lisbon to Madrid with Alfredo was such a smooth, comfortable, and enjoyable experience.
Your kind words highlight exactly the level of service we strive to deliver at Meridian4People. Alfredo’s punctuality, his spotless and welcoming Mercedes van, and the convenience of clear communication throughout the journey are qualities we value deeply. We are very pleased to hear how much you appreciated the stops in Évora and Mérida, along with his personal recommendations and the guided walk through Évora to ensure you didn’t miss its most iconic sites.
Your mention of the moment when the weather became too hot is especially meaningful — knowing that Alfredo was easy to reach and had the van cooled and ready for you reflects the attentive care we aim to provide in every situation.
Arriving in Madrid on time and comfortably settled for dinner is exactly the seamless experience we want our guests to enjoy. We are truly grateful for your recommendation of this transfer as a pleasant and convenient alternative to flying or public transportation.
Thank you for choosing Meridian4People. We hope to welcome you again on a future visit to Portugal or Spain.
Warm regards,
Meridian4People Team
A
Andrew S
April 12, 2026 · via Tripadvisor
Great transfer from Lisbon to Porto with Anna
We travelled by car from Lisbon to Porto with two stops. The car was lovely & Anna was a great safe tour guide & driver.
事業者からの返答
Dear Andrew,
Thank you so much for your kind review!
We’re very happy to know that your transfer from Lisbon to Porto was such a pleasant experience. Anna will be delighted to read your words — she is indeed a wonderful guide and a very safe and attentive driver, and it’s great to know that this made your journey even more enjoyable.
Thank you for choosing to travel with us. We hope to welcome you again on another trip soon.
Warm regards,
Meridian4People Team
1
165_EJS
March 23, 2026 · via Tripadvisor
A Drive to Remember
The three of us went from Lisbon to Madrid with selected stops in Merida and Toledo, Spain. Our driver was Jose Pinho. The day before our trip, I received an e-mail with all of the necessary trip logistics, the name of the driver, and vehicle information. The driver was right on time and the vehicle was spacious and very clean. The driver was fantastic and he was a top notch driver. He was so nice and we learned a lot about Portuguese culture and the land that we were driving through. He helped us to make our decisions about which of the possible stops met our sightseeing preferences and provided top notch recommendations on how best to see the sights we were interested in. He also went out of his way to make sure we saw what we wanted to see. It was a lovely day and I have no regrets about paying more than a bus as we not only traveled to Madrid, but the day was spent sightseeing instead of just moving from one spot to another. I would highly recommend.
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事業者からの返答
Dear 165_EJS,
Thank you so much for your wonderful and detailed review. We’re delighted to hear that your journey from Lisbon to Madrid was such a memorable and enriching experience.
José Pinho will be truly happy to read your kind words. His punctuality, professionalism and thoughtful guidance — from helping you choose the best stops to tailoring the visit to your sightseeing preferences — are qualities we value deeply. It’s great to know that his knowledge of Portuguese culture and the regions you travelled through added so much to your day.
We’re also very pleased that the vehicle comfort, clear pre‑trip communication and overall logistics contributed to a smooth and enjoyable experience. Turning a long transfer into a full day of sightseeing is exactly what we aim to deliver, and we’re thrilled that you felt it was worth it.
Thank you sincerely for your high recommendation. We hope to welcome you again on a future trip through Portugal or Spain.
Warm regards,
The Meridian4People Team
J
Jill_T
March 4, 2026 · via Viator
Refund requested
While our driver was excellent, we, 4 grown adults, were put into a sedan for an 8 hour car ride. We were supposed to have an XL type vehicle or small van. We also had no WiFi. It was very crowded and uncomfortable and we would like a refund.
事業者からの返答
Dear Jill,
Thank you for taking the time to share your feedback.
We are truly sorry for the inconvenience you experienced. Our company prides itself on delivering high‑quality service and ensuring that every guest feels comfortable and well cared for. In this case, an internal assignment error occurred, and we acknowledged it immediately. For 4 adults, our standard practice is to upgrade the service to a minivan as a courtesy, precisely to ensure comfort on a long journey.
When your driver arrived and saw 4 passengers, he contacted our operations team right away. We worked urgently to correct the situation and attempted to send a larger vehicle. Unfortunately, the only available van in Lisbon would take around 3 hours to reach the pickup point. We fully understood your decision not to wait and to continue with the sedan so the tour could proceed without further delay.
As a sincere gesture of apology, we covered the entrance tickets for all 4 guests in Mérida and extended the visit. On a standard itinerary, we include approximately 2 hours in Mérida and 1 hour in Toledo; in your case, the time spent in both locations exceeded this, and nothing additional was charged or requested. We wanted to ensure you still enjoyed the experience despite the initial setback.
We genuinely regret that your comfort was affected and appreciate your understanding. We always strive to be fair with our guests, and we value the same fairness in return. Your feedback is very important to us and helps us continue improving the quality of our service.
Meridian4People Team
