Lovely felucca experience. Bad communication with Canary Tours.
The felucca captain was really nice and well organised, and the journey, with just us 4 passengers, was delightful. If it were not for our experience with Canary Tours, I would give it 5 stars. Zero stars for them. The journey was advertised as 2 nights and 3 days Aswan to Luxor, with stops at Edfu and Kom Ombo and transport from the felucca to our hotel in Luxor. That was incorrect. The felucca captain told us we’d have to take a taxi to Luxor (a2.5 hour trip) from a drop off point en route. Not his fault - he didn’t realise how the trip had been advertised. And no time for Edfu on a 2 night trip. Secondly, we were told by Canary to board at KFC jetty in Aswan at 1pm. No boat there. By 3pm I’d rung and texted their office multiple times to get the name of the boat and find out where it was. No answer. Finally a helpful Egyptian guy (not connected to Canary) at the jetty found out that our felucca was several hundred meters away and we were able to board. We curtailed our trip early, at Kom Ombo, to at least get more time in Luxor. Canary seems to have good reviews, but they are misleading their customers with their advertising for this particular trip.
事業者からの返答
Thank you for your feedback, and for your kind words about the felucca captain — we’re genuinely pleased to hear you enjoyed that part of the experience.
At the same time, I do want to clarify a few important points, as there seems to have been some misunderstanding regarding the itinerary. The trip is clearly described as 2 nights on a felucca between Aswan, Kom Ombo, and Edfu, followed on day 3 by visiting Kom Ombo and Edfu, then transferring onward to Luxor by road. Due to the nature of felucca sailing (which depends on wind conditions and river flow), it is not possible to reach Luxor directly by felucca within two nights, and this is why the final transfer by car is always part of the program.
Regarding the boarding point, we’re very sorry for the confusion you experienced at the jetty. This is not the level of coordination we aim for, and we are reviewing internally to ensure clearer communication of the exact boat location and contact details moving forward.
We also regret that you were unable to reach our team promptly at that moment — this is being taken seriously, as responsiveness is a key part of our service.
That said, we do want to emphasize that the itinerary itself was followed as outlined, including the route and transfer arrangements. We never intend to mislead our guests, and we are always happy to clarify any details before or during the trip to avoid exactly this kind of situation.
We truly appreciate you bringing this to our attention, and we hope that despite the challenges, you still carried some good memories from your time on the Nile
1
18evelinec
November 8, 2025 · via Tripadvisor
Best
Amazing day with Omar showing us dolphins scholarship swimming with fish absolutely amazing day 💯❤️❤️❤️❤️😍 I recommend them to everyone to book with them all the excursions you will get amazing experience with canary tours Egypt Aswan edfo and Com Ombo with the felucca was amazing
V
Vacation14432213666
November 2, 2025 · via Tripadvisor
Nice boat
awesome adventure and the tour guide is amazing very versatile knows alit of languages and always happy and smiling! 😊😊
5
551rayai
November 2, 2025 · via Tripadvisor
Very good
I am very pleased. A large, comfortable yacht, a brilliant team and delicious food. Our tour guide Omar was very good and helped us with everything.
1
125ivankai
November 2, 2025 · via Tripadvisor
Best trip with canary tours
Wonderful transport. Nice island for photos and reef for comments. Excursion by Bulgarian Omar!
Very tasty lunch and a large, comfortable yacht
F
Fearless49301572188
October 26, 2025 · via Tripadvisor
Happy time Happy family
amazing trip with canary tours Egypt we enjoyed so much our day we booked lots of trips with canary tours safari orange bay island and city tour also we done Felucca edfo and Comombo highly recommend
J
Journey36757243716
October 26, 2025 · via Tripadvisor
Top
From start to finish, this boat trip was absolutely incredible! The moment we stepped on board, we were greeted with warm smiles and a refreshing sea breeze that set the tone for an unforgettable day. The crew was friendly, professional, and full of local knowledge, making us feel safe and completely at ease throughout the journey.
The views were nothing short of breathtaking — sparkling turquoise waters, hidden coves, and dramatic coastlines that looked straight out of a postcard. We even had the chance to swim and snorkel in crystal-clear water surrounded by colorful fish! 🐠
One of the highlights was watching the sunset over the horizon — the sky turned shades of gold, pink, and violet, reflecting beautifully on the water. It felt magical, like time had stopped for a while.
Everything was so well-organized — from the delicious onboard snacks and drinks to the music that perfectly matched the mood. It was the perfect mix of relaxation, adventure, and fun!
If you’re looking for an experience that combines stunning scenery, adventure, and serenity, this boat trip is an absolute must. I’d give it 10 stars if I could! 🌅🚤💙
Would you like me to tailor it for a specific destination (like Santorini, Miami, or the Maldives), or for a specific type of boat trip (sunset cruise, private yacht, island-hopping, etc.)? That way I can make it even more vivid and realistic
G
Getaway09536362413
October 24, 2025 · via Tripadvisor
Best company
from hearing from a lady i know i heard about aladin from canary tours so I got in contact with him before our family holiday and we arranged to meet to sort ours trips best decision we made amazing mamood omar and alladin came everywhere with us really looked after us amazing service
4
499lunaw
October 24, 2025 · via Tripadvisor
Amazing
I went paracaling, quad bicking, orange bay, dolphins house, and fishing they were all amazing and so fun and omar and aladin made me feel so safe they were all realy fun
D
Departure56789003552
October 24, 2025 · via Tripadvisor
Best experience
Very lovely staff alladin and Omar went above and beyond ⭐️⭐️⭐️⭐️⭐️ Absolutely Amazing Experience with Canary Tours Egypt!
I can’t say enough good things about Canary Tours Egypt! From start to finish, everything was perfectly organized and full of unforgettable moments. The staff were incredibly friendly, professional, and welcoming — they treated us like family and went above and beyond to make sure we were comfortable and happy the entire time.
Every tour was well-planned and beautifully executed, with knowledgeable guides who brought Egypt’s history and culture to life in such an engaging way. Whether it was exploring the pyramids, sailing along the Nile, or discovering hidden gems off the beaten path, each experience was truly magical.
What stood out most was how attentive and caring the team was — they were always ready to help, answer questions, and make sure everyone was having a great time. It’s clear they genuinely love what they do, and that passion shines through in every detail.
If you’re thinking about visiting Egypt, don’t hesitate to book with Canary Tours — you’ll have the trip of a lifetime with people who make you feel right at home. I’m already looking forward to coming back!
