ヴェネツィアからフィレンツェへのプライベート送迎、2時間の観光

Hi, Richard! We're so pleased to hear that Alberto provided you with a smooth and comfortable journey from Rome to Florence, with a great stop in Bologna along the way. It's wonderful to know that the upgraded van suited your needs and that everything went seamlessly. We'll be sure to pass along your appreciation to Alberto. We hope to have the pleasure of welcoming you again on a future trip!

Dear guest, Thank you for your feedback. We’re happy to hear you appreciated our communication and that your driver Andrew was helpful and flexible throughout the journey. We’d like to clarify the situation regarding the drop-off in Florence. Many European cities, including Florence, have strict ZTL (Limited Traffic Zone) regulations that prohibit entry to non-local vehicles unless they have a specific, pre-approved permit. These rules are enforced by local governments and supported by EU environmental initiatives, with the goal of protecting historic city centers, reducing traffic, and improving air quality. During high season, our drivers operate across large regions, and it is unfortunately not feasible for each of them to hold permanent access permits for 30+ cities across Europe. In most cases, these permits are limited to residents or locally registered companies, which makes it nearly impossible for roaming drivers to obtain them. Your driver brought you as close as legally possible and assisted you with arranging a taxi for the remaining short distance. We understand this may have been inconvenient, and we apologize for the disruption. However, we believe that our team and the driver handled the situation responsibly and in full compliance with local law. We truly appreciate your understanding and wish you all the best in your future travels. Kind regards, Jan

Dear Julia, We’re sorry to hear about your disappointment, but we would like to clarify that there was no error on our part — the service was delivered exactly as booked and confirmed. The travel agent booked the transfer for 4 people, which is why an MPV (such as VW Sharan, Ford Galaxy or Renault Espace) was assigned. These vehicles have three separate full-size seats in the back row and offer far more space than a regular sedan. No information was provided about passenger height, luggage, or special needs. If a larger van had been preferred, it could have been selected at booking for a 10–20% higher rate. In Bologna, the driver dropped the group approximately 30 meters from the old town entrance, right at the city gate and staircase. This was the closest legal drop-off point, as access to historic centers is heavily restricted — even for local residents. We have photo and GPS documentation confirming this. The driver also shared personal tips on what to see and where to eat, and at the end of the trip in Venice, he helped with luggage and arranged a water taxi — going well beyond what is expected from a standard transfer. If there was a mismatch between expectations and the service booked, this should be addressed with the travel agent who managed the reservation. From our side, everything was delivered professionally and correctly. Kind regards, The Europe Journey Team

Hi, Robyn! Thank you for sharing your experience! It’s wonderful to hear that you had Dejan for both legs of your journey, adding familiarity and consistency to your travels. Exploring the beautiful Italian countryside in comfort truly enhances the experience, and having a reliable driver makes it even better. We're thrilled you enjoyed the service!

Hello, Mike! Thank you for your glowing review! We're thrilled to hear that Dejan provided such an amazing experience, from being early and friendly to sharing great recommendations. It’s fantastic that he was able to navigate the city congestion and drop you off right next to your destination. We truly appreciate your recommendation and are happy Dejan made your journey so memorable. We’ll be sure to pass along your kind words to him!

Hi, Brandon! We are happy to know you had a great time with Dino. We look forward to seeing you soon again in your next adventure in Europe or Mexico.