Make sure you plan on waiting for all the activities. We were asked to get to the bus station at 6:10am and the bus left after 7am. The bus on the way to Sa Pa was a “sleeping bus” that was extremely uncomfortable and dirty. We were told no need for cash but we wouldn’t have been able to use the washrooms at the bus stops if we had listened (3k dongs/person). We waited at the Sa Pa bus station until the ride finally came. They took our luggage to the hotel and gave us our train/cable car tickets. No tour guide (we didn’t mind, but it was advertised). The hotel was nice and clean and we had a better bus experience on the way back. The views of the peak and the people around Sa Pa were worth the trip.
Thank you very much for sharing your feedback. We are so sorry for the bus from Hanoi to Sapa. We will check and definitely improve it as soon as possible. For the pick up, we will pick up all the guests from their hotels, so we need to pick up early. If you go straight to our bus station, we will leave at 07.00 AM. We will note the small money for restroom. It was usually free. On the other hand, we are happy to know that the bus back is good. The hotel is nice and clean. Thank you. We do hope to host you gain!
