I booked a same day tour for 9pm, and I received a successful confirmation two hours before the tour was to begin. I spent USD $80 on a round trip uber, and I showed up at 9pm. The tour guide was not there. I texted him at 9:02pm and then again at 9:08pm. After texting the second time, I received a refund on TripAdvisor. Not even a note or anything from the guide. He never responded by my texts as of writing this message, so we finally left at 9:33pm. Very poorly run, and wasted our time/money.
事業者からの返答
Thank you for your feedback, and please accept our standard and sincerest apologies for what happened.
We unfortunately failed to notice your booking in time, which led to this unacceptable situation. We take this incident very seriously and have immediately disabled the instant booking setting to prevent this from ever happening again.
We are deeply sorry for ruining what should have been a fun part of your trip, as well as wasting your time and transportation costs.
Sincerely,
N
natsumit2026
March 16, 2026 · via Tripadvisor
Safe and Fun Night in Tokyo
Great tour and a fun way to experience Tokyo nightlife! The guide was friendly and made everyone feel comfortable. I also felt very safe throughout the tour.
Definitely recommend:)
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Rick S
November 30, 2025 · via Tripadvisor
A great night with unexpected turnes
My partner and I had an absolutely incredible time on our Tokyo pub crawl with Hero and Tomaki. Hero speak excellent English, which made the whole experience smooth, fun, and easy to follow. From the moment we met them, they were welcoming, energetic, and genuinely excited to show us the city’s nightlife.
They took us to a great mix of bars—some hidden local spots we never would have found on our own—and shared interesting stories about the area, Japanese drinking culture, and the drinks we tried. They made sure we felt included and comfortable, and their upbeat vibes kept the group laughing the entire night.
We also appreciated how organized everything was, while still feeling relaxed and spontaneous. Hero and Tomaki really went above and beyond to make sure we had a memorable last night out in Tokyo.
If you’re looking for a fun, well-guided, English-friendly pub crawl, we highly recommend joining one with Hero and Tomaki. It was one of the highlights of our trip!
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hiron489
November 30, 2025 · via Tripadvisor
Amazing experience in Shinjuku
I had an amazing experience!!
It was very interesting to explore the local stores and restaurants in Shinjuku.
I’d definitely recommend:)
D
DazandNat
September 9, 2025 · via Viator
Excellent tour of Japan
Excellent tour and so friendly, such a great host. Best way to see nightlife in japan and experience food.
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_Z2065XK
July 16, 2025 · via Tripadvisor
“Bar Hopping Like a Local”
This tour gave us the local Tokyo experience we were hoping for. The guide was kind, fun, and very knowledgeable.
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Freedom30529802485
July 11, 2025 · via Tripadvisor
“The Best Night in Tokyo!”
I loved every minute of this tour. The bars were hidden gems, and the photos we got were incredible.
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N7239FUpierod
May 25, 2025 · via Tripadvisor
Great Social Outing
The entire experience was awesome and the pilot is great. I met some great people over the course of the night. Overall, l I would recommend!
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liambQ6315PI
May 19, 2025 · via Tripadvisor
Real Tokyo Vibes
Each bar had its own unique charm. The guide was a pilot—so cool—and the shrine stop was a peaceful surprise.
from UK visitor
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Benjamin_L
May 16, 2025 · via Viator
Hanging out with a Japanese friend…
Unbelievable tour. Tomoki is an amazing guide and cool guy. He had so many great stories about his life and the area. Tour felt more like hanging out with someone it would be a privilege to call a friend. He was even flexible in the tour, giving me the chance to see more of Omoide Yokocho.
