Whilst we really enjoyed visiting the Singapore Bird Park the organisation by Trip Advisor and affiliated company was very disappointing. No reminder notices received until 8.30pm the evening before the tour or contact from driver until that time of the evening. I was unable to contact the company re confirming hotel pick up time as instructed. Phone no. Not answering, no response to emails sent to the company. Significant time wasted on the day before the tour attempting to do this. The driver was not friendly, welcoming or informative on both the pick up trip or return. For example he didn’t say hello or enquire as to how we found the experience. Both trips travelled in complete silence. We were given inadequate instructions re the shuttle from Bird Park to Zoo and where the pick up point would be. We were not informed that some of shuttles required payment. The bus driver would only accept one payment by card and other had to be another cc or cash which was inconvenient when there were people queued behind us. The reminder notices received from Trip Advisor came at 10am on day of tour when we had already commenced the trip.














