Our family of 10 was left waiting, with no one to pick us up. When I called the company, they had no record of our reservation. When I called Viator, they talked in circles for an hour. Finally, apparently Viator didn’t send our reservation to the company despite charging me $1,400 two days prior to our booking. I am furious, now having to find something else for my family of 10 to do last minute. We plan in advance because planning anything for 10 people is difficult. Viator completely failed us. Maybe this tour is a great one, unfortunately this family will never know.
事業者からの返答
Thank you for sharing your experience, and we’re very sorry for the frustration this caused your family.
We did not receive a confirmed reservation under your details in our system, which is why no pickup was dispatched.
We understand how difficult this is for a group of 10 and how disappointing it must be, especially after being charged. Please follow up with the booking platform directly so they can review and resolve the reservation and payment issue.
We regret the inconvenience and appreciate you bringing this to our attention.
A
acc0597
September 30, 2025 · via Viator
Do not book this tour
Irresponsable and reckless to cancel our tour at 930 am when our pick up time was 9 am. and never advised us that our tour was cancelled. We had to contact Viator to find out that it was cancelled. An apology and that was it. Of course refunding us the tour.
L
Lazona_L
May 15, 2024 · via Viator
Herme was our driver for...
Herme was our driver for the day. I highly recommend her as she was very informative and friendly, we had a great day riding around and chatting with her.
K
Keith_A
May 1, 2024 · via Viator
BEST TOUR EVER! REQUEST ARLANE! YOU WON'T BE DISSAPOINTED!
Our tour guide Arlane was simply the BEST!. 5 stars is not enough to rate her. She was funny, knowledgeable and kept us informed and entertained the entire tour. By the end of the tour, she truly felt like a family member. I will remember Hawaii as one of our best vacations ever! and it is all because of our experience on this tour. THANK YOU ARLANE! I hope our paths will cross again. Many blessings to you!
G
garycC7099XS
April 3, 2023 · via Tripadvisor
Pearl Harbor tour with Barney
Barney was very knowledgeable, friendly and my group had a great time. Perfect way to see the memorial, be guided, transported and not have to stand in lines at the ticket counters. Barney loves his job and it shows! Great work, Mahalo
T
tiffanytD8613MI
September 10, 2022 · via Tripadvisor
Wouldn’t do it another way!
Our driver Hutch was amazing! Super nice and made our trip! Would totally recommend 10/10!! Loved the tour as well and glad we had tickets ahead of time to skip the big line!
M
mariepX5029PJ
August 30, 2022 · via Tripadvisor
Great experience!
Barney, our lively tour guide explained all we saw and what to expect. He was courteous and kind. Enjoyed the experience
F
FarAway643877
August 1, 2022 · via Tripadvisor
Pearl Harbor
We had a wonderful tour and our guide was very informative! We loved the extra time he took to show us the Punchbowl and downtown! Honolulu!
S
strezzies
July 27, 2022 · via Tripadvisor
Awesome and then some!
This was a great tour for the slightly higher level WWII enthusiast. We even got a tour of Honolulu sites and some facts about the wildlife as well. There is always more to see, but this covered the major items. Thanks, Robert!
J
jasondR1850FK
July 26, 2022 · via Tripadvisor
Very enjoyable
I really enjoyed the conversation, Kenny was very friendly and very informative. We saw and learned a lot about Hawaii and the history of buildings.