Tried to take a walking tour provided by this company, but no one was there.
I called their customer service number and was given a description of a person, but that didn’t match what the operator ended up telling me.
They continue to harass me after requesting a refund.
Just a gross company.
事業者からの返答
Once again, the same person has written two reviews that is against TripAdvisor/Viator rules. There is an image of the meeting point on the product and the confirmation. It is a picture of the Subway station. The words "Meet Between The Subway Stairs" are very visible on the picture and there is a white star also on the picture where the guide stands. The guide was at the spot, holding a Boston 101: Historical Walking Tour sign. He is 6-2 & wears a yellow tri-corner hat, shouting out the tour name. All the other people found him. Thousands of people find us every year. There is another guide doing a different tour nearby. Our people goes to him in error and he sends them to us. We reciprocate when his people come to us. The fact that the other guide wasn't mentioned is interesting because it means the guest wasn't able to find either guide. The guest also provided a picture of the meeting site showing we weren't there. Forensics showed the picture was taken at 3:38 pm. The tour started at 11 am and was long gone. The picture was a lie. Please give her review no credibility.
J
Jessica_S
July 25, 2026
Weren’t able to take tour due to poor directions from operator
Full refund requested.
Photo of meetup place did not match with the info sent for meetup. Reached out for assistance to find tour guide and was unsuccessful in finding person who was supposedly there per description. Very unsatisfied.
1人が参考になったと回答
事業者からの返答
There is an image of the meeting point on the product and the confirmation. It is a picture of the Subway station. The words "Meet Between The Subway Stairs" are very visible on the picture and there is a white star also on the picture where the guide stands. The guide was at the spot, holding a Boston 101: Historical Walking Tour sign. He is 6-2 & wears a yellow tri-corner hat, shouting out the tour name. All the other people found him. Thousands of people find us every year. There is another guide doing a different tour nearby. Our people goes to him in error and he sends them to us. We reciprocate when his people come to us. The fact that the other guide wasn't mentioned is interesting because it means the guest wasn't able to find either guide.
2
21jessh
July 3, 2026
Brilliant historical walking tour of Salem
Corrinne was an absolutely exceptional tour guide. Despite it being just my friend and me on the tour, she was incredibly generous with her time, extending the walking tour by an extra 30 minutes to ensure we had the best possible experience.
Her knowledge of Salem's history was truly outstanding. She tailored the tour to our interests, answered every question with enthusiasm and depth, and brought the stories of Salem to life in a fascinating and engaging way. We came away having learned so much and feeling that we had experienced the very best of Salem's rich history.
It was a thoroughly enjoyable and memorable experience, and I wouldn't hesitate to recommend this tour to anyone visiting Salem. Thank you, Corrinne, for making our visit so special!
— Jess (Scotland) & Rachael (Ireland)
事業者からの返答
Hello and Thank you for the amazing review! We're so pleased to hear you had a great time with us! Corinne is one of the best guides in town! Please be sure to come back and visit again soon!
R
rachellouisem2026
June 27, 2026
Great tour!
Bob our guide was fantastic. Knowledgeable and funny. Great tour group size. Excellent value for money, covering everything from history of the buildings to great facts about witches. Would highly recommend.
事業者からの返答
Hello and Thank you for the amazing review! We're so pleased to hear you had a great time with us! Bob is one of the best guides in town! Please be sure to come back and visit again soon!
T
T6996TKstevef
June 7, 2026
Walking Tour of Boston
This was a nice walking tour.
Things to take into account is they said to show up 15 minutes early but the guide didn't show up until almost the start time. Mentioned I wondered where he was and was told bluntly it wasn't the tour start time yet.
This company uses the same tour guides for Salem and Boston, including all of the variety of tour types. They are not specialists in any one.
If I were to go again, I would just show up in the park and get a tour guide there.
事業者からの返答
The guide was delayed but showed up 10 minutes early, not at the start time as the reviewer incorrectly recalled. This particular guide is an author, researcher and historian that has been frequently featured on TV shows and has provided lectures throughout New England.. There are only two guides in the company that work in Boston. The rest work in Salem. They specialize in each of their disciplines. The tour guide in the park that meets in our spot just started tours and talks about restaurants he has eaten in and how the city looked when he grew up. If you want to see the Granary Burying Grounds, Kings Chapel Burying Ground, Faneuil Hall, Boston Massacre Site, Jail, and Oldestt School in America as well as learn the history of the Battle of Bunker Hill and Boston Tea Party, you need to take this "great" walking tour.
P
paigealexis316
August 30, 2025
Great Salem Tour!!
Bob was the best! Great tour to learn all about Salem. Goes through the history and adds in good jokes. As a first timer in Salem, I highly recommend!
事業者からの返答
Hello and Thank you for the amazing review! We're so pleased to hear you had a great time with us! Bob is one of the best guides in town! Please be sure to come back and visit again soon!
9
953richiem
July 10, 2024
Amazing Time - Great Guide
The Boston 101 Historical Walking Tour was an incredible experience! Our guide was knowledgeable and engaging, bringing the city's rich history to life with fascinating stories about its humble beginnings in the 1630s, its growth through the 1600s, and its crucial role in the American Revolution. We learned about famous citizens and key events that shaped Boston's first two centuries. The tour was well-paced, informative, and thoroughly enjoyable. Highly recommend to anyone wanting to delve deep into Boston's past!
事業者からの返答
Hello and Thank you for the amazing review! We're so pleased to hear you had a great time with us! Please be sure to come back and visit again soon!
