グレートオーシャンロードディープツアー10ストップ12使徒ロンドンブリッジ

It was such a horrible experience and complete disappointment to our expectations. We are a young family with 13 months old baby excited to go for a great ocean road tour. By unfortunate luck we had to book with this terrible company, we were asked to take a separate ticket for our baby valued $200 stating baby would get separate seat. We mentioned and insisted that we would need a baby car seat but they said that it was not needed for the Mercedes Sprinter Bus they use for the trip. We were asked to keep baby on the laps. However we were informed we could make our own arrangements if we were particular. We clearly stated we couldn’t arrange one and they would need to sort it out, if it is necessary by law. Their driver name ‘Michael’ created a group day before and discussed about pickup plan and occupants of our family and mentioned that child seat is required. We once again mentioned about earlier discussion and informed if it was mandatory they couldn’t arrange one, they could cancel the tour and refund the money. the driver said he would do some arrangements or keep the baby in between us. On the day of the tour, as soon as he saw us, he commented saying baby is too small and they would need car seat, lack communication happened with the tour operator. We asked what should we do now, he asked us to board the bus and tricked by putting seatbelt to the baby along with the pram seat, for which our baby didn’t comply and started crying so badly. He dint let us think for while, he was actually breaking law by playing smart cheap tricks. Her started commenting that “baby is the problem” this particular line hurt us so badly. He was forcing “baby should sit in the pram seat or he cannot start the tour” by getting very close to the baby, which triggered baby more and cried very intensely. Since we were last to be picked, we rushed to start promptly but he said they are already 15 mins late and he cannot wait and had to reject us because baby was crying. He dint even give us time to settle down. We asked us to give some space and few mins time. He kept on arguing and said we cannot speak anything to him and only he gets to decide what he wants to do. Which was very rude and inappropriate insult behaviour. He was an Asian without proper communication and understanding skills to treat with courtesy and respect, we felt we were verbally racially abused. At this point we were totally embarrassed before others, broken down and mind lost all excitement and was total mood spoiled. We were then made to get down of the bus. While we raised an issue to the tour operator, they were one sided supporting their driver and his decision. They had no accountability, but very inappropriate behaviour to their customers by just without no proper listening and analyse escalating issues. They sent very rude emails saying they cannot do anything and we could do whatever we wanted and they cannot refund us because it was our mistake not to comply with the law. They tried to eat our $450 for nothing. We filed a formal complaint through GetYourGuide and managed to get our money back but who’ll pay for the mental peace. Please don’t ever go ahead with these lying fraudsters.

The drive and the scenery along the road were spectacular. We were able to spot Kangaroos, Koala in the wild. Only the weather was not great

Driver and Tour Guide, Michael is very friendly, hospitable and helpful. He checked all his customers a day before the tour and made sure of the meeting/ pick-up location and time. He updated regularly at every stop. It was a very pleasant trip with nice weather (which means no rain)

Beautiful scenery, great tour guide who was very knowledgeable. Fun day even though it was a long day.

It's a long trip but worth it. Daniel was a fun, knowledgeable guide who managed the trip well so that we got to make the most of every minute. Thank you Daniel.

I enjoyed the day with beautiful views! We had good weather so that helped too. Daniel was very informative and made sure he didn’t leave people behind at each stop- even though some people were so late (like 20 min)! We saw a koala in nature as well as some kangaroos in nature as well. If I could advise the company- I would omit the animal park if possible. It’s too quick of a stop to enjoy anyway and it just took away from time in the other places.

Never happened for us as we were never picked up from destination. Seems we weren’t on the list ! Very disappointed🤨

This tour was beautiful with many incredible sites along the way! The 12 apostles and London bridge were my favorite.

Long day but everything went very smoothly. Incredible scenery. Great and very competent driver. Stops were well timed however there was one very long stretch without bathroom stop. Lines at women’s bathrooms were very long

A beautiful drive. Our driver was Philip Cheng and he did an outstanding job of keeping us informed a d entertained. He went the extra mile to make sure we saw wildlife in addition to the stunning views.