Print everything and bring it with you. They screwed up our time not the driver the company. ............. .
Hi Kris, Just to clarify, as per the message you sent to us through the Viator app, you specifically confirmed that you wanted the vehicle pickup at **10:00 AM** from the Metropolitan Hotel. We arranged and sent the vehicle for **10:00 AM**, exactly as requested in your message. However, at around **9:00 AM**, you called us and asked the driver to come earlier. Unfortunately, by that time the arrangements had already been made based on the **10:00 AM pickup time you had confirmed with us**. Please kindly check the messages in the Viator app, where you will see that the pickup time of **10:00 AM** was provided by you. We always try our best to accommodate last-minute changes wherever possible, but in this case, the vehicle was dispatched according to the pickup time confirmed in the booking communication. Thank you for your understanding.
