I have to say that we had an awful experience. The man who we met at reception was by far the rudest person we met while in Tenerife. We did the one hour experience and it was not a tour it was basically us trying to stay alive. I get it must be difficult for locals in Tenerife when their island is taken over by tourists. However we paid a lot for this experience and it has turned me off the country completely. I would of asked for a refund but being perfectly honest I feared for my safety due to the ignorance.
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bruziks
September 12, 2023 · via Tripadvisor
Great Time with Diego , large jet skis . We went flat out for 1 hour very enjoyable definitely recommend this company
Great experience with Diego very professional and took the time to go over the jet ski basics . Definitely recommend this company
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261manuelat
March 17, 2022 · via Tripadvisor
Jet Ski Safari
Immediately we had a bit of difficulty driving because of rough seas. Then we had a lot of fun. I didn't drive and I was my daughter's passenger. The guys who followed us were very helpful
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JuanPedroH12
September 2, 2021 · via Tripadvisor
Unforgettable experience, we will repeat!!!
Unforgettable experience. Spectacular attention at the entrance by the girls and the monitor of the bikes very attentive and fun. We'll repeat for sure. We'll try new activities.
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Sophieroseanderton
August 30, 2021 · via Tripadvisor
Left stranded, having a panic attack in the middle of the sea. Don’t go if you have no experience jet skiing.
We were given no instructions on how to use or control the jet ski, only “push to go” and hold the steering straight. Our guide left us to it, although the could see we were clearly struggling couldn’t keep up with the group and couldn’t control the jet skii. The guide sped off with the other couples, leaving us stranded and panicking in the middle of the sea unable to control the jet skii and unable to get back to the group. When we eventually caught up to the group we asked the guide if we could swap seats so my partner was no longer driving and I was, as we thought this may help as my partner was panicking. However once we swapped the guide did nothing but patronise me, (despite us feeling slightly safer with me as driver) telling me to hold the steering straight which would only cause the jet skii to veer off to one side. I tried to explain to the guide that we were scared and couldn’t get the jet skii to go in a straight line, it would constantly veer to one side. He couldn’t understand English so continued to tell me to “keep up” and “drive straight”. Eventually the guide caused me to feel totally unsafe, continuing to patronise me for being unable to control the jet skii when I was trying my best to gain some confidence after a scary start. The guide then began to mock me saying “lady don’t cry” as I began to panic as both me and my partner had tried to drive the jet skii at this point and neither of us could do it, causing us both to panic.
Eventually we were towed by the guide back to the boat that would then take us in. This experience was even more frightening than trying to control the jet skii ourselves as we were going so quickly and bouncing off waves causing us to nearly tip over and fall in multiple times. At several points we were crying screaming and the guide showed no care or sympathy and continued to power through the choppy waves.
When we eventually got to the boat the driver of the boat began mocking me yet again for crying, singing about me crying. Which was clearly not fitting for the situation, me and my partner left the jet skiis shaking and panicked.
We asked for a refund, or at least some sort of money back as we had no real time jet skiing or even enjoying ourselves. We got nothing back, just more people making us feel like we were the problem.
Wouldn’t recommend for people who have never jet skiing before, absolutely terrifying! And no help or even sympathy given!
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21IzzyJ
August 26, 2021 · via Tripadvisor
High fun factor
High fun factor!
The tour leader was friendly and you had freedom to drive. Stopped in between and waited for slower passengers. An unforgettable experience:) The photos taken were there the same evening by email. Value for money absolutely coherent. The whole staff was very friendly and organized.
Thank you Watersports Tenerife :)
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paueclipse92
June 7, 2021 · via Tripadvisor
Excellent
Contact them by phone the day before, and all excellent, perfect explanation of everything. Upon arrival all are super friendly and super good prices. 100% recommended!
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andrei_campean
August 29, 2020 · via Tripadvisor
Great fun
Amazing adventure with the 1h ski jet safari. Instructor was great and the whole experience was just spectacular 🤩
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事業者からの返答
Thank you very much for your comment
We do our best to meet the expectations of our clients
It is always a pleasure for us to see comment like yours
Thank you so much
Kind regards
Watersports
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claudiadP7574FF
July 11, 2020 · via Tripadvisor
Reservation nonexistent.
Bad experience. We have travelled from the north of the island, booking two days before via whatsapp, when we arrive we are told that there is no reservation in our name, only one at a time and with different number of motorbikes, they try to find a solution but without offering the same Service or the same schedule. A waste of time. Embarrassing.
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darrenhowe
January 16, 2020 · via Tripadvisor
Good activity not so good facilities
My 19 year old son and I booked a one hour jet ski safari through Tui.
The good
Good safety briefing and Very helpful , kind staff, reasonable priced pick up from los Gigantes (5 Euro).
Decent enough equipment (wet suit and life jacket) and jet ski itself.
The bad, poor facilities, no typists
Toilets except public toilets that charge 50c (would have been good to be told this in advance)
No shower, but they do have a hospipe you could use which pretty much did the job, although you couldn't obviously strip to use it and get all salt off you.
I mention these things because I've used west Tenerife based in los gigantes before and they had the above. For about the same price I believe.
The experience itself was a bit of a let down as it was very windy and rough. I don't think it was unsafe but not great for a novice. The guy who took us out was brilliant and Very helpful. I think if the conditions had been better the other bad points would have bothered me less. I fully accept the weather and sea state are beyond their control. Bearing all this in mind I've given them 3 stars which to me means all expectations met but not exceeded.
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事業者からの返答
Good morning,
First of all, we really appreaciate that you have taken your time to write your comment and leave your opinion. It´s important to us to know the comments of our visitors in order to improve our services.
Also, we would like to thank you for your kind words towards us, the stuff of Watersports Tenerife team, in the office or out the sea, which means really a lot to us, knowing that we been kind or helpfull offering good customer service.
Our facilities, those which belong to us, the life jackets, wetsuits, the jet skis etc. are regulary checked and replace after certain time, but regretablly we do not got the permission of the harbour to construate as nor the other companies do, as the harbour offer´s public toilet´s and we nor agree we this. We apologize for the inconveniences this may caused.
Thank you for choosing us. We hope to see you soon.
Kind regards, Watersports Tenerife