It was an easy way to get...
It was an easy way to get tickets to the park. We followed the instructions from Vietor and the entrance to the park went smooth , by getting the fast past tickets we were able to see almost the entire park in a day. The driver who picked up from the hotel in the morning was on time and very polite but I will not give this tour a 5 stars because the driver who picked us from the park at night was late over half an hour, she never apologized, not even greeted us when we enter her van and she was all the time on the phone while driving us back to our Tokyo hotel. We had dinner reservations that we missed because of the driver.
事業者からの返答
Thank you for your feedback. We're glad to hear that you found the ticket and park entry process easy and that your morning transfer went well.
However, we sincerely apologize that the service on your return journey did not meet expectations. We take your comments about the driver's service quality very seriously and have addressed this with our team to ensure our service standards are always met.
We are very sorry that this impacted your evening plans and appreciate you bringing this to our attention.
Dumbest thing Disney has done
When you get there, it’s difficult to use the app to find what you’re looking for or what rides as a first time person being there second there was special events or things that you couldn’t buy or get to because you had to participate in some type of vending appointment, but no one told you how to do it or that you had to do something like that in order to get the items that’s ridiculous for visitors who come from other countries they should be certain accommodations for them as we are real tourist and we don’t live here
事業者からの返答
Thank you for sharing your detailed feedback. We're truly sorry to hear your visit was affected by difficulties inside the park.
We completely understand how frustrating it can be to navigate the park’s official app and its various booking systems for the first time, especially for international visitors. We sincerely apologize that this caused confusion and negatively impacted your day.
Your experience highlights a critical area where we can provide more support. We are now reviewing our pre-visit information to include more detailed guidance and tips on using the app, to better prepare our guests for these in-park procedures.
We deeply regret that this overshadowed your day and sincerely appreciate you bringing it to our attention.
