We booked this tour several months ago because we wanted to see the itinerary listed. The vendor rep, Dimitria, was quick to respond to my booking but then did not respond to my further inquiries concerning the size and type of vehicle would be used or how many passengers would be the maximum or minimum.
It should have been a red flag, and I should have cancelled then.
We received confirmation of the trip, two days and then again one day before. Then within 14 hours of the tour I get a notification stating our tour had been canceled and a refund was being issued.
Our disappointment is beyond measure!
So, instead, we spend several hours walking around Provence and trying to not focus on our canceled tour.
Certainly the vendor knew before last evening that they were not going to be making that tour. If we had more time I could have gotten a private driver and still made the trip.
I suspect they don’t even own vehicles and we’re just being middlemen.
They should be banned from advertising their services here.
I know I will never use Viator again, and I suggest you seek more experienced professionals, because this vendor has no concern about discomfiting a customer.
Bob Green
事業者からの返答
Your booking was cancelled in full accordance with TripAdvisor’s cancellation policy, which is available on the website at any time.
Please take a closer look at the policy, which clearly states: “This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.”
You received a full refund and had sufficient time to book an alternative activity.
For future bookings, if you prefer to avoid the risk of cancellation due to minimum participant requirements, we recommend choosing activities that do not depend on the number of participants, such as private tours.
Safe travels!
T
TimotheJ909
August 16, 2026 · via Tripadvisor
A Relaxed Way to Explore Marseille with Kids
Traveling with children from a cruise can sometimes feel rushed, but this day worked out really well. Everything started on time at the port, and the transportation was comfortable with good air conditioning, which made a difference in the summer heat. Our guide shared interesting local stories without making it feel like a history lesson. We also had enough free time to grab lunch, browse a few shops, and enjoy the waterfront at our own pace. We returned to the ship exactly as scheduled, so there was never any stress. Overall, it was a very enjoyable family outing.
2
215rapha_lc
August 13, 2026 · via Tripadvisor
Enjoyed Seeing More Than We Expected
We covered several highlights that would have been difficult to organize on our own in the limited time available. The guide had a friendly personality and shared useful information about local culture as well as history. We especially enjoyed wandering around the city center afterward and taking plenty of photos. The organization was smooth from pickup through the return journey, making the whole day feel easy and enjoyable.
N
nalifimanekwen
August 11, 2026 · via Tripadvisor
Worthwhile Day During Our Cruise Stop
Our group wanted an easy way to experience Marseille without worrying about logistics. The port pickup made everything simple, and the guide kept the tour interesting with local facts and recommendations. We appreciated the balance between sightseeing together and having free time to explore independently. The comfortable transport and punctual return made the day completely hassle-free. We'd all recommend this style of excursion for cruise passengers looking for a relaxed day ashore.
E
ewuramac2026
August 9, 2026 · via Tripadvisor
A Good Choice for Cruise Travelers
Everything about this excursion was straightforward and well organized. We met the group easily at the cruise port and quickly headed into Marseille in a modern, comfortable vehicle. Our guide shared interesting information about the city's history and culture while keeping the mood relaxed. The free time in the city center gave us flexibility to visit places that interested us most, take photos, and enjoy lunch at our own pace. We never felt pressured, and the timely return to the ship gave everyone peace of mind.
M
musahb2026
August 9, 2026 · via Tripadvisor
Nice Introduction to Marseille
This was our first visit to Marseille, and it gave us a very good overview of the city. The guide pointed out many interesting places while sharing local history and recommendations. Our children stayed comfortable thanks to the air-conditioned vehicle, and the walking portions were manageable. We especially enjoyed having some independent time to explore the central area before returning. Everything went according to plan from start to finish.
N
nashiruk2026
August 6, 2026 · via Tripadvisor
Relaxed Exploration Without the Stress
I really enjoyed how simple this day was. From the organized pickup at the cruise terminal to the comfortable transportation, everything worked smoothly. The guide pointed out places worth visiting and offered useful recommendations before our free time started. I spent my time exploring the old streets, enjoying local architecture, and sitting at a small outdoor café. Returning to the ship was effortless because the timing was carefully managed. It was a pleasant way to experience Marseille during a cruise stop.
M
MariaBourhis
August 5, 2026 · via Tripadvisor
Perfect Pace for a Cruise Stop
This was exactly what we were hoping for during our day in Marseille. We liked that there was a balance between guided sightseeing and personal time. The guide explained the city's history in an easygoing way and was happy to answer questions. Later, we enjoyed walking through the center together and found a lovely café for lunch. Transportation was clean and comfortable, and returning to the cruise terminal on time gave us complete peace of mind.
T
Tour11945614510
August 4, 2026 · via Tripadvisor
Absolutely Loved It !!
We had a great time on this tour and Olga was very knowledgeable about the stops on our tour. David was also very helpful throughout the day and they both made sure we had the right about of free time to explore on our own at all the various stops. We would highly recommend this tour to others visiting Marseille on a cruise ship.
K
K9837QPcarolinea
July 30, 2026 · via Tripadvisor
Enjoyed Every Part of the Day
This excursion gave our family a very pleasant introduction to Marseille. The guide was knowledgeable and answered questions from both adults and children with patience. The air-conditioned transportation made the day much more comfortable, especially during the warmer afternoon hours. We liked having free time instead of following a strict schedule because it allowed us to discover small streets and local shops on our own. Everything felt well organized, and we arrived back at the cruise port exactly as promised.
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