Tourguide/driver didnt join inside the venues (stayed at van). Itinerary was not followed, some places were not included during the trip. Its superhot inside the van and the driver is irresponsible, keeps on using his phone during driving which is dangerous! Always leave his hand out of the wheel.
事業者からの返答
Dear Valued Guest,
We’re so sorry that your experience did not match your expectations. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Thank you so much for taking the time to share your experience with us. . Each thoughts and opinions are taken into consideration.
We value every feedback and share with the team to improve the services.
K
KATHERINE_D
January 21, 2020 · via Viator
Taken advantage of....worest experience ever!
I would never do another Viator tour. The van blew a tire. We were taken to a "art dealer" who tried to see us carnival souvenirs for hundreds of dollars. One person bought one at $300 and we saw the same thing at a mall after for $25 dollars. We were supposed to be back from the tour at 5 pm at the latest and we didn't get back until 10 pm. The guide was nice but the hole thing was a joke. Viator you should refund me money!
J
James_S
January 5, 2020 · via Viator
Not Well Planned
Ferrari World was great we had four hours there. This was a good amount of time to do the major rides. The mosque was beautiful a must see. Unfortunately, tour was much longer than advertised. We were left at 8:30am and did not return till 10pm. It took over two hours to pick everyone up. Van was packed full and uncomfortable. We did not get time for lunch until we got to Ferrari World at about 4pm. Overall tour would have been good if it did not take two hours to pick everyone up and lunch was at a reasonable time. I think company was trying to save money by combining multiple Abu Dhabi tours which added a lot of delay.
3
352theresag
November 23, 2019 · via Tripadvisor
Abu Dhabi Excursion
This tour did not live up to my expectations. The tour guide did a fine job picking us up on time. He was friendly and understanding. There were participants who were continually late returning to the van after our stops at the Sheikh Zayed Grand Mosque and Ferrari World. Their lateness was annoying and not addressed. I assumed that the tour of the mosque would be narrated by our tour guide so that I could better experience the religious significance of the artwork and architecture. The stop at the Sheikh Zayed Mosque would greatly improve with a guided tour. We did not stop at Heritage Village even though it is listed on the tour itinerary. I was baffled by how the tickets to Ferrari World were distributed. Why would I have to join with another group on the tour to gain entry into Ferrari World? Everyone or at least every group traveling together should have their own tickets. I had to wait for entry until some unrelated individuals on my bus stopped taking pictures and decided that they were ready to enter Ferrari World. While there were photo only stops on the tour, it was difficult to take unobstructed photos while the bus was moving. It would have been better to stop the bus and allow us to quickly get on and off to take photos and get a better sense of the different areas of Abu Dhabi. I had the opportunity to revisit Abu Dhabi later on in the week and purchased tickets for the hop on and off bus. I was exposed to so much more and had time to enjoy many different aspects of Abu Dhabi. This tour should be revamped so that participants get real value for the money they spend.
2人が参考になったと回答
事業者からの返答
Hi 352theresag,
Thank you for your feedback.
We will investigate your complaint and make sure it will be look after. Regarding your Ferrari Trip, if you joined a combo trip ( Abu Dhabi with Ferrari Ticket ) expect that you will be joined with a different group on the next part of your trip which is the Ferrari World. Also, there are places which is only passed by and not allowed for a stop.
Hop on and off is a different kind of tour. You can come off to specific location and the bus will not wait for you.
J
JetsetterVT
April 29, 2019 · via Tripadvisor
Great place to visit
One of the highlights of our holiday, a visit to the beautiful Sheikh Zayed Grand Mosque and Ferrari world. The pickup was on time, then headed off to Abu Dhabi, had a few stops on the way, to some place called the last exit, heritage village and museum, and art gallery, which was very interesting, chance to buy some souvenirs but a bit pricey, some great photo opportunities with views of the Abu Dhabi skyline, then off to the grand mosque. Our guide provided garments for my wife and daughter to wear before we entered the mosque.
The grand mosque is majestic, and simply beautiful, with amazing gardens leading up to the structure. We spent about 1 hour there, and that is plenty of time to walk around and see this amazing place. Plenty of photo opportunities.
Then off to Ferrari world, which was about a 25-minute drive. We were really looking forward to the rides, there were plenty of places to eat and get refreshments.
The rides were good, the only disappointment was the main ride (the fastest rollercoaster in the world) was broke, so out of action, apart from that, it was great to see the various Ferraris and rides.
Just want to say thank you to the guide, who did a great job chauffeuring us around and looking after us all day.
And a great job “Top 10 Dubai Tours” on organising the trip, and answering my emails.
I would recommend this trip.
1人が参考になったと回答
事業者からの返答
Thank for your feedback and I am happy to know you had a great time.
See you again next time.
F
ForryanHolls
April 22, 2019 · via Tripadvisor
Great trip
We opted for this trip as we thought a full day at Ferrari world would be too much and this way we could see more of Abu Dhabi.
The mosque was very impressive, though crowded. Other stops were short and more of a photo opportunity really apart from a “cultural museum” which was really a shop with a sales pitch. We had 4 and a half hours at Ferrari world which was easily enough to enjoy the rides and shows.
All in all a great trip and well worth the money, just could have done without the sales pitch.
事業者からの返答
Thank for your feedback and I am happy to know you had a great time.
See you again next time.
M
michealalan
April 17, 2018 · via Tripadvisor
Breathtaking
Just wow wow wow,nothing less :) great architecture and Ferrari world is one of a kind. Grand mosque is Perfect for visitors as I have never seen such type of architectural marvel in UK or Europe. 100 percent recommended. Thanks Top Ten Dubai tours for flawless service
事業者からの返答
Dear Micheal,
Greetings !
Thanks for taking your time and sharing your feedback with us. We are really glad to hear that you have enjoyed your tour with us and we can feel your passion.
Apart from this please let us know if you need any other Tour, Hotel booking in future. We will be happy to serve you with the best.
Once again Thank you for recommending us, we appreciate your feedback. It is motivating us to serve our guests in much better way.
Best Regards
A
aziza9082018
March 24, 2018 · via Tripadvisor
World Class!
This is the highlight of our holiday. A visit to the Shiek Zayed Grand Mosque is tge grandiest. A few more site we visited then we went to the Ferrari World! The rides are amazing.
Pick up and drop off is included.Value for money. Top 100
1人が参考になったと回答
事業者からの返答
Dear Valued guest
Greetings !
Thanks for taking your time and sharing your feedback with us. We always look forward to hearing from our valuable Guests. We are really glad to hear that you have enjoyed your tour with us.Your review will help many travelers, its a big thing for us and we can't thank you enough.
Apart from this please let us know if you need any other Tour, Hotel booking in future. We will be happy to serve you with the best.
Once again Thank you for writing to us, we appreciate your feedback. It motivate and help us server our guests in much better way.
Best Regards