Gastón and Rodrigo very friendly, passionate and professionals. The driver did it well too. The experience was amazing and the smartphones lens can’t capture well enough what the eyes can see in these places.
事業者からの返答
Hello Carolina,
What a wonderful way to describe Torres del Paine — some landscapes simply cannot be captured through a camera lens! We are delighted to hear that you had such an amazing experience exploring this spectacular corner of Patagonia.
Thank you especially for your kind words about Gastón and Rodrigo. Their passion, professionalism, and friendly approach can make a long day of exploration even more memorable, and we will be happy to share your feedback with them. We also appreciate you recognizing the excellent work of the driver.
Thank you for choosing to discover Torres del Paine with us. We hope to welcome you back for another unforgettable adventure in Patagonia or elsewhere in South America!
Best wishes!
K
Karen_l
September 9, 2026 · via Viator
Gaston was a great guide...
Gaston was a great guide along with Esteban the guide from chile who joined at the border. Very informative and the 3 hr journey to the border went quickly. The process at the border was smooth. The weather for early spring was decent but we did have some rain and strong winds so we couldn’t see the full Torres in their glory but it did not spoil the day. Driver was also excellent and got us back to our hotel for 8pm
事業者からの返答
Hello,
Thank you for sharing your experience! We are delighted to hear that Gaston and Esteban made the journey to Torres del Paine both informative and enjoyable, and that the border crossing went smoothly. We will be sure to share your kind words with them.
Patagonia’s weather certainly has a personality of its own, especially in early spring! Although the rain and strong winds kept the Torres partly hidden, we are glad this did not take away from your experience and that you were still able to enjoy such a spectacular national park.
Thank you as well for highlighting the excellent work of the driver and the organization throughout this long but rewarding day.
We hope to welcome you back to Patagonia someday — perhaps with clearer skies and the Torres in full view!
Best wishes!
R
REY_A
May 18, 2026 · via Viator
Torres del Paine from El Calafate
I had a great time going to Torres del Paine National Park from El Calafate. We were 10 tourists inside the truck/van. Travel time to Chile was approximately 3 hours. The tour guide Gaston helped us go thru immigration both Argentina and Chile side. We were blessed with a good weather, sunny, cold and windy but no rain. Need to wear layers and windproof jacket, the wind can be very strong especially during the hiking part which we did, just an easy hiking 1.5 km total. I really enjoyed the tour. The driver Marcelo was great and he was a very good driver. Highly recommended!
事業者からの返答
Hello,
Thank you for sharing such a detailed review. We are very glad to hear you enjoyed the experience and that the day’s weather allowed you to fully appreciate the landscapes of Torres del Paine.
It is great to know the group size, border crossing assistance, and overall organization helped make the journey smooth and comfortable. Your practical recommendations about clothing and wind protection will also be very helpful for future travelers planning the excursion.
We truly appreciate your kind words and recommendation, and we are pleased the guiding and driving contributed positively to such a memorable day.
Best wishes
S
Steffanie_B
January 21, 2026 · via Viator
DO NOT BOOK! This company will ruin your holiday/vacation!
We read good reviews, so we booked this company using Viator to take us on an adventure from El Calfate, Argentina, to Chile. The tour required many things to be done in advance, all of which we did, including purchasing the separate Chilean national Park tickets, which were quite expensive. We woke up at 5am and were in the lobby at 6:30 AM. The company threats to leave you if you are not there within five minutes of your pick up time… Ours was 6:45 AM. THEY NEVER SHOWED UP AND DID NOT ANSWER OUR CALLS! Finally, after one hour of waiting, they texted us back, but would not answer our calls still and refused to come pick us up or provide us transportation to meet the bus. When we found our own transportation, they refused to wait for us to meet them.
They have ruined our trip to Patagonia. We came all the way from the United States to do this tour and it is too late to book for another day or book anything else today since all the other tours have picked up their people and we don’t have enough time before we leave to book another tour.
Additionally, they refused to provide a refund for the Chilean national Park that they forced us to book ahead of time for the day of the tour. The way they spoke to us let us know that they have done this before and they took no responsibility at all and said the fact they forgot to pick us up was an “act of nature”. Do they know what acts of nature are!? I don’t know how they are still operating as a viable company.
M
Menchimench
January 5, 2026 · via Tripadvisor
Cheating
Excursion totally disappointing. You are picked up at 6:30 in the morning to get on an extremely uncomfortable bus, which you spend virtually all day sitting on.
First you get stopped in a bar in the middle of nowhere, then you go on for another two hours to the border, with the consequent wasted time in the paperwork. When you finally enter Torres del Paine National Park, there is no trekking or active experience, not even a decent walk.
The “visit” consists of touring the park in the same bus, making 5 quick stops at viewpoints to get off, take a photo and get back on. Nothing more. No time to walk, no time to enjoy the surroundings, no time to feel like you’re really in the park.
Then, back to the bus and back to El Calafate with exactly the same story: hours and hours sitting, with pain in her back and legs, to have seen very little.
Bottom line: if you want to spend about 12 hours on an awkward bus, this is your excursion.
If you are looking for nature, walking, exploring or living Torres del Paine for real, save it.
An expensive experience, ill thought out and designed only for tourists who do not know what they are hiring. I wouldn't recommend it at all.
事業者からの返答
Hola,
Lamentamos que la excursión no haya cumplido con tus expectativas y que la experiencia te haya resultado incómoda. Entendemos que el tiempo de traslado puede sentirse largo, especialmente en un recorrido de día completo que combina distancias extensas, cruces fronterizos y varias paradas panorámicas.
Este tour está pensado como una visita escénica para conocer los principales miradores de Torres del Paine en una sola jornada, y no como una experiencia de trekking o caminatas prolongadas. Es por eso que en la descripcion del viaje aclara el itinerario completo con los tiempos, al ser una excursión de un día no hay espacio para mayores trekkings o actividades.
Agradecemos que compartas tu opinión, ya que este tipo de comentarios nos ayuda a seguir revisando cómo comunicamos mejor el alcance y el ritmo de cada excursión.
Saludos cordiales
M
Maria A
December 14, 2025 · via Tripadvisor
Highly recommended
One of the most beautiful days I've ever had. As an experience is fun, the landscapes, the Towers are majestic and the guides make it easy for you to go well. I recommend it without any doubt.
事業者からの返答
Hola Maria,
Muchas gracias por compartir una opinión tan linda. Nos alegra saber que fue uno de esos días que quedan para siempre y que disfrutaste tanto de los paisajes y de la experiencia en general. Qué bueno saber también que el acompañamiento hizo que todo fluyera de forma simple y agradable.
Saludos cordiales
C
Camper41643271216
March 11, 2025 · via Tripadvisor
Torres, if you want to see Delpaine, I'd love to.
It's the best tour I've ever been on. I enjoyed the experience. It is a pity that the commentary in Chile was mostly in Spanish and very little English.
1人が参考になったと回答
F
frank_s
January 25, 2025 · via Viator
Great tour. Well worth it.
They pick you up and drop youiff at your hotel. A long ride in a 4 wheel type bus. A lot of bouncing but it gets you there. The views are incredible. The tour covers all the best sites and includes an hour hike. Lunch is good and adequate. Best to bring a little extra food for dinner.
R
Rodilyn_V
January 3, 2025 · via Viator
Not that great tour
This trip is over rated and there is only the lake that you see and there is an hour hike and you will see same lake. Just a different view. That was the highlight of the tour then we got to see a little waterfalls and that concluded the 3hours travel to Torres del Paine. Then another 3 hours back to El Calafate. Tour guides were great though, there were 2 of them. One from Argentina side and one from Chile.
事業者からの返答
Hello, Rodilyn_V! Thank you for sharing your experience.
We are sorry to hear that the tour did not meet your expectations.
Nevertheless, we are glad to hear that you enjoyed the friendliness and professionalism of the guides.
We are constantly working to improve the experience and will take your comments into account for future itineraries.
We hope you can enjoy more fulfilling experiences on your next trip!
Kind regards,
Cecilia.
S
stefanrK6482TL
December 6, 2024 · via Tripadvisor
Great place and people I met
Great place!!! I had some very fun times there and met some cool people along the road. Pretty much an awesome xperience!
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