ピレウス港発アテネ1日クルーズフレンドリーツアー

We regret to hear about your disappointment and would like to address your concerns: 1. Private vs Shared Tours: Your disappointment may stem from your expectation of a private tour, according to your comments on meeting our guide in the cruise terminal. We highly recommend reviewing the tour description. As well private tours are usually labeled with "PRIVATE" in the title and are generally priced significantly higher than €150. 2. Tour Cost: Tastes differ, and some may prefer taxis. However, taking a taxi for the same tour route with all stops and the same duration would likely cost the same or more. 3. Guided tour vs. Taxi: Taxi services do not provide the wealth of information offered by our guides. Your guide Anna Maria, is not only fully licensed with 17 years of experience but also ranked among the top 10 guides in Athens. 4. Acropolis Museum: Cab drivers do not provide skip-the-line admission to the Acropolis Museum or Parthenon. On busy days with multiple cruise ships, you could spend couple hours in line. 5. Stadiums : The modern Olympic stadium has never been part of our tour itinerary, it’s Panathenaic Stadium that was visited en route to the city center from the cruise port where we picked up air visitors and your guide assisted with coins for restroom visits, sorry restrooms in Europe have admission fees, unlike in the US. As for Dionysos Stadium, it is not included in our tour itinerary, please pay some more attention to this tour itinerary 6. Acropolis Options: This tour offers two distinct options: one includes the Acropolis Museum with views of the Parthenon from Pnyx Hill, while the other includes both the Acropolis Parthenon and Museum. You selected the first, more economical option, which covers only the museum. 7. Tour Experience: Compared to others on ship shore excursions, you saw at least twice more of Athens. Our tour is designed based on 24 years of experience and feedback from thousands of guests. For future travels, rather than relying on pictures and your imagination, we highly recommend reviewing the tour itinerary and description to set accurate expectations .Safe travels!

We regret to hear about your disappointment, but let me address all the concerns raised: 1. The tour could have easily left without you since your couple was 17 minutes late, but because you asked us to wait and the other tour participants agreed, we postponed the departure. 2. This caused some rush, as during high season when Athens gets about 15 million guests, we have to follow a strict time frame for entering the Acropolis Museum. 3. If by "unimportant info" you mean the information about daily life in Athens shared by your knowledgeable guide, please be aware that on major shared tours, guides have to cover all categories of guests—those who find historical information boring and those who consider all other information unimportant. 4. According to the museum records, your small group spent 67 minutes inside, which is 7 minutes longer than mentioned in the tour description. 5. We apologize for the incident entering the museum. Your guide attempted to save time and effort by using the special entrance but failed since we arrived later than the appointed time due to the mentioned delay. 6. Your group spent only 13 minutes in the main line because our other group let yours join them in entering. By Athens standards, you can consider this a "skip-the-line" admission. 7. When you see locals arguing, do not think they are going to fight. It's a different culture—not only in Greece but all over the Mediterranean. People are very passionate, speak loudly, and use a lot of gestures. 8. We recommend you pay more attention to the tour description, which states that 2 hours of free time in Plaka is given after the guided part of the tour. When you saw people leaving, they were leaving for their leisure time, and that’s why all 18 of you were collected and brought back to the port. 9. Lastly, all the sights mentioned in the tour description were covered. Those missed on the way to the center due to the delay were explored on the way back, and your tour time was extended by one hour. Honestly, given all the efforts our staff invested, we expected more than 2 stars for your experience. Next time, we will think twice before waiting for late tour attendants. Safe travels!

We regret to inform you that your party was the only one missing from the 172 cruise passengers collected from NCL Epic yesterday. Let me briefly address the concerns raised: 1. Our last minibus left the terminal at 9:24 AM. You could have successfully joined it if you had paid attention to the pickup instructions provided to your email and phone 48 hours before the tour start time. 2. You could have taken some amazing pictures of the capital and heart of Greece if you had paid attention to the tour description's Additional Info section, which states: “The time listed on this website or your ticket reflects the activity's approximate start time, not your specific pick-up time.” 3. You could have shared this bestselling tour with your fellow cruisers if you had paid attention to the tour description's Meeting and Pickup section, which clearly states in capital letters: :” THE PICKUP TIME STATED IN YOUR BOOKING CONFIRMATION IS APPROXIMATE AND MAY BE ADJUSTED. The precise meeting time will be communicated to you via a subsequent email and message. We recommend checking your email at least 12 hours before your scheduled activity to receive comprehensive pickup information, which will include the exact location and the precise pick-up time” 4. You could have had more pleasant memories of your visit to the one of the top 10 world travel destinations if you had simply kept your phone in service to successfully receive one of our numerous attempts to contact you yesterday morning. 5. We kindly disagree with your rating of us as an unprofessional company. If we were unprofessional, we would hardly have spent 24 years in this industry, serving 20-25K cruise passengers per year. Finally, let us offer you one piece of advice: if you make a mistake, do not try to blame others for your own fault. It is better to learn from your mistakes. This will help improve your travels and life in general. Safe travels!