The bad: We scheduled a one hour surf lesson. When we showed up the instructor asked if it was okay to add one more person to our lesson. We were put on the spot and said yes even though there was another instructor willing to take the other person. The instructor said he would go 15-20 minutes longer so we thought that was a good trade off. Well…… he literally ended on time. Did not give the extra time as promised. We knew we would not be professional surfers at the end of the lesson but honestly it wasn’t good business Parking——— we followed our gps and since this was our first day in Cocoa Beach we were unaware of paid parking and the sign was hidden behind a tree so we got charged a $54 citation for parking. After speaking with another instructor, they asked if we were not informed of the free parking across the street. We were NOT told of any of this. I can’t blame the business for this but it would have been nice to know so take note. Good: the instructor was very personable and helpful. Had the other issues not arisen it would have been great!
Hi! Thanks for leaving us a good review. Sorry you got a parking ticket. There are signs all over the parking lot like you mentioned . Immost of Florida you have to pay to park for the beach and that’s just an unfortunate reality. If you would’ve asked, I would’ve obviously mentioned it, but I do apologize that I didn’t bring it up and that you gotta take it. You can always try to call the number on the back of the ticket and try to object to it and file a claim how you didn’t see the signs and they were hidden like you mentioned in the comment . it might be worth a shot. They are usually pretty friendly and like to work with people and forgive first time offenders. Can’t make any promises on that, but I’ve seen them drop tickets before. I also just wanted to mention the other person you spoke to. She is not my instructor. She’s never done a Surf Lesson for me and she doesn’t do Surf Lessons at all . She’s just a local girl that surfs and her mom works at the beach as well. So any information from her is not representative of me and my company and although maybe she just parked there for free but there are signs everywhere that says that they tow in that hotel lot and a lot of people wouldn’t risk that. I for one know I would feel horrible if I told someone to park there and their car got towed .She also doesn’t have enough experience to be representative of me and my company so I wouldn’t have her do any lessons for me unless I trained her first she may have offered and that was nice of her but unfortunately I can’t just put anybody on my Surf Lessons. As far as the other Lesson, I also mentioned that the ball was completely in your court on that and you could’ve told me no that you just wanted the private lesson as well! I would happily honored that. The way Surf Lesson’s work sometimes it’s funner with a group other times it’s not. I appreciate you letting her join in as they had to leave at 11:30 and had you just wanted the private spot that girl would never have gotten the experience of Surfing. But I did ask and you could’ve just told me no we want a private lesson and I would’ve happily honored that. I always give priority to my lessons that book in advance versus walk ups off the beach. And lastly, I actually did ask your daughter if she wanted to hold onto the boards and keep Surfing and try it on her own (which is the next step of progression after you’ve been pushed into waves for a whole hour) but she turned my offer down . I would’ve happily let y’all hold onto the boards as long as needed. And yes, I was freezing from just standing there for an hour which is why I finished exactly after an hour but if y’all would’ve bugged me enough I would’ve gotten back out there for y’all ha ha. But I did offer the freeboard rental to your daughter, which we usually charge More for that but she declined. Anyways, you guys were awesome. Y’all did amazing and we hope to earn your business again! If you have any other issues, you can just contact me directly I’d be happy to clear things up. Thanks for Surfing with us.
