Replying your response:
Spanish guide:
Please, stop lying to our faces. This guide was 18 years old, so it is impossible that he had been working for your company for several years — “several years” as you mentioned.
It was impossible for us to communicate with the guide, which makes it very clear to us what level of standards and customer care your company actually has.
Snorkelling material:
I have also attached two photographs showing the condition in which we found the snorkelling equipment: it was simply left on the floor, wet with seawater, and already dirty to begin with.
Furthermore, in your email, you confirm that customers are taken to the shop to collect their snorkelling equipment. This did not happen in our case. We were picked up in a small bay where there was nobody else (photos attached), and at no point did we get off the boat to collect the equipment, as you claim.
There were only a pair of inflatable wings on the boat, as I already mentioned, and they were not our size. We then passed by another bay where all the other tourists doing the same activity were gathered. Unlike them, we did not get off the boat or even go close to the shore (photo attached).
Drinking water:
None of what you describe was communicated to us or provided during the activity. In any case, the experience we had has made the level of service and professionalism of both the guide and your company very clear to us.
Regarding this situation...
If you continue providing this kind of service in the future, don’t be surprised if you receive more complaints like ours.
From now on, our goal is to make sure that any tourist travelling to Zanzibar to enjoy their holiday is well informed and chooses carefully who they book their activities with, so that they don’t have to go through the kind of experience we had.
事業者からの返答
Dear Guest,
Thank you for taking the time to provide your further comments. We respect every guest's right to share their experience, but we also believe it is important to clarify several points for future travellers reading this review.
First, regarding the guide, we strongly disagree with the statement that he was an inexperienced 18-year-old guide who could not have worked with our company for several years. The guide assigned to your excursion has **approximately 25 years of experience in the tourism industry**. Therefore, the suggestion that he lacked experience or that our previous response was intentionally misleading is simply not accurate.
We are also surprised by the statement that it was "impossible" to communicate with the guide. While we understand that communication may not have met your personal expectations, our team was present throughout the excursion to assist you, and the tour itself was completed as planned.
Regarding the snorkelling equipment, we acknowledge your concerns about its appearance. However, equipment used during marine excursions can naturally be wet after being used in seawater. This does not necessarily mean that the equipment was unclean or unsafe. Our equipment is routinely used, checked and maintained for our guests.
We also note your comments regarding the pickup location and equipment collection. Our previous response described our **standard operating arrangements**, but we understand that the exact sequence of the excursion may vary depending on the conditions and circumstances on the day. We regret any misunderstanding that may have arisen from this.
Most importantly, from our operational records and the information available to us, the excursion proceeded normally and the services included in the booking were provided. We therefore believe that some of the conclusions presented in this review do not accurately represent the overall service provided by our team.
We are always willing to accept genuine criticism and use it to improve our services. However, we also believe it is important to distinguish between a genuine service failure and a difference in expectations or an individual interpretation of an experience.
We are sorry that your personal experience did not meet your expectations. Nevertheless, we remain committed to providing professional, safe and enjoyable experiences to our guests visiting Zanzibar.
We wish you all the best and hope that your future travels provide you with experiences that better match your expectations.
Kind regards,
Yussuf
Zanbayu Tours and Safaris
J
Javileon8
September 10, 2026 · via Tripadvisor
Terrible experience
errible experience. We booked an excursion in Zanzibar that included snorkeling, a seafood barbecue lunch, a visit to sea turtles, and sunset at a beach. We specifically booked a Spanish-speaking guide. However, the guide spoke neither Spanish nor English, and we spent the entire excursion unable to communicate with him.
When we arrived at the shore to start the activity, we realized that we had been taken to a completely different location from the rest of the people who had booked the same excursion. The snorkeling equipment was supposedly included, but the only gear available were used and dirty snorkels. We asked for fins, but because they could not understand us, they brought us sizes that did not fit.
Most of the fruit that was served was eaten by the guide, and we were only given one small bottle of warm water each. The seafood barbecue was very different from what was being served at the other tables.
Before posting this review, we contacted the company to complain, but they told us they could not do anything about it.
The next day, we booked a similar excursion with another company, and the experience was completely different. It showed us just how poor this tour was in comparison.
I have never felt so deceived and misled.
事業者からの返答
Dear Fco Javier
Thank you for taking the time to share your review regarding your Full-Day Private Zanzibar Tour with Sunset Beach experience.
We are sorry to hear that you were disappointed with some aspects of the tour. However, we would also like to clarify several points raised in your review, as some of the statements do not reflect the services and arrangements provided by our company.
Spanish-Speaking Guide
You specifically requested a Spanish-speaking guide, and we arranged an experienced guide who speaks both Spanish and English. He has been working with Spanish-speaking guests for several years and has extensive experience communicating with international visitors. Our guides also continuously work to improve their language and communication skills through regular interaction with guests and exposure to different media.
We therefore regret that you felt unable to communicate with the guide during the excursion, as this was not the service we intended to provide.
Snorkeling Equipment
For snorkeling activities, we work with local equipment providers. Guests are taken to the snorkeling equipment shop where they can select equipment according to their individual size and requirements. We do not simply assign random equipment to guests.
We are nevertheless concerned by your comments regarding the condition and suitability of the equipment and have taken this feedback seriously in reviewing our arrangements with the equipment providers.
Fruits and Drinking Water
Fruits are included as part of our tour and are provided for our guests to enjoy during the excursion. Our normal practice is that guests are given priority to enjoy the fruits, and when guests have finished or are satisfied, guides and boat crew may also share what remains. This is not intended to reduce or replace the portion provided to our clients.
Regarding drinking water, our tour arrangements provide water at several stages of the excursion:
1. Water is available in the vehicle for our guests, guide and driver.
2. Bottled water is provided on the boat, including a bottle for each guest.
3. During the seafood meal, water and soft drinks are also available at the restaurant.
We therefore regret that you felt the refreshments provided were insufficient.
Lunch and Other Tour Costs
The seafood barbecue lunch is arranged as part of the booked excursion. The tour also involves several operational costs, including transportation, boat and captain services, drinking water and soft drinks, fruits, snorkeling equipment, applicable entry/conservation fees, the seafood meal, and the entrance fee for the turtle aquarium.
Your Request for a Full Refund
We acknowledge that you contacted us following the tour and requested a full refund. We carefully considered your complaint. However, the majority of the services included in the booking had already been arranged, provided, and paid for by our company and our operational partners.
For this reason, we were unable to agree to a full refund simply because you were dissatisfied with the overall experience.
Nevertheless, we want to emphasize that we did not ignore your complaint. We took the concerns you raised seriously and have reviewed the issues internally so that appropriate improvements can be made to our operations and service delivery.
We sincerely regret that the experience did not meet your expectations. At the same time, we believe it is important for future guests to have a balanced understanding of the arrangements and services included in our tours.
Thank you again for your feedback. We will continue working to improve our services and provide our guests with the quality of hospitality and experience they expect when visiting Zanzibar.
Kind regards,
Yussuf
Destiny Zanzibar Tours and Safaris
Zanzibar
Y
Yesenia_R
August 2, 2026 · via Viator
An Unforgettable Adventure with the Best Team!
This tour was absolutely amazing from start to finish! Our driver, Yussuf, reached out to us well before the tour even started, answering all of our questions and making sure everything was set. Once he picked us up, we met Khamis, who gave us a fantastic, clear brief of the day's itinerary and happily answered all of our remaining questions before we headed toward the beach.
At the beach, we met our captain, Mzii, who took us out toward Mnemba Island. Chasing the dolphins to capture them on my GoPro video was so much fun! Mzii was incredible and even managed to capture some amazing, up-close footage of the dolphins for us. Afterward, we relaxed on a stunning sandbank beach, enjoying fresh fruit in the sun. Mzii then brought us back to Khamis, who treated us to a delicious lunch.
To top it all off, we headed to the aquarium to feed the sea turtles, which was a wonderful highlight. Overall, this was an extremely adventurous and well-organized tour. Having three dedicated guides, Yussuf, Khamis, and Mzii, take care of us made the experience feel so personalized and special. I highly recommend this tour to anyone visiting the island!
事業者からの返答
Dear Yesenia,
Thank you so much for your wonderful review and for choosing Zanbayu Tours and Safaris for your Zanzibar adventure!
It was truly a pleasure having you with us, and we are delighted to hear that you enjoyed the experience from beginning to end.
We are especially happy that you enjoyed the dolphin experience and that Mzii was able to help capture those amazing moments on your GoPro. The sandbank, fresh tropical fruits, seafood lunch, and the sea turtle experience are all special parts of this adventure, and we are glad that each of them added something memorable to your day.
Thank you also for recognizing the efforts of Yussuf, Khamis, and Mzii. We always strive to make our guests feel comfortable, well-informed, and personally cared for throughout the entire tour.
Your recommendation means a lot to our whole team, and we truly appreciate you taking the time to share your experience.
We hope to welcome you back to Zanzibar again in the future for another unforgettable adventure!
Warm regards,
Yussuf
Zanbayu Tours and Safaris
Zanzibar
A
Anhaizalani
June 24, 2026 · via Tripadvisor
Scam likely
I gave this two stars because the turtles were great! I loved the turtles and loved being in the water with them but the tour itself is disorganized. My tour guide picked me up and then picked another man up to go snorkeling to see dolphins. This tour doesn’t advertise dolphins, and I did not want to go snorkeling that day. Then I was supposed to have lunch but the lunch wasn’t ready because I wasn’t interested in snorkeling . It seems like they added other activities just to take up the time and add other guides to the tour. My main reason for booking this was for the turtles and the sunset. After the turtles there was nothing to do for 4 hours until sunset. It seemed like a group of people trying to make money off a solo traveler. This tour doesn’t advertise not need to be a whole day. It should be half a day. See the turtles, and then go catch the sunset at the beach. FYI I had been on the island for days and the reason I didn’t care to snorkel is because I can’t swim and I had a bad experience the day before while out snorkeling with a life jacket and a guide. I was Loki g forward to a relaxed day with just the turtles and the sunset.
事業者からの返答
Dear client
Thank you for taking the time to share your feedback. We are very pleased to hear that you enjoyed the turtle experience, and we are sorry that other parts of the day did not meet your expectations.
We would like to clarify a few points for future guests. The tour is designed as a full-day private Zanzibar experience, and depending on the day's arrangements, it may include additional activities and transfers between different locations. The dolphin/snorkelling experience is not intended to be forced upon guests, and we fully respect when a guest chooses not to participate, particularly where swimming or previous experiences are a concern.
We are especially sorry to learn that you had a difficult experience snorkeling the previous day. Had we known about this beforehand, we would have been happy to adjust the day's arrangements to make you feel more comfortable and focus more closely on the experiences you preferred.
Regarding the time between the turtle experience and sunset, the itinerary is structured as a full-day tour, which is why there can be additional time before the sunset experience. We understand, however, that as a solo traveller you were looking for a more relaxed day focused mainly on the turtles and sunset.
We also want to assure future guests that our intention is never to add activities simply to extend the day or to create unnecessary costs. We work with local guides and service providers at the different attractions as part of the normal operation of the tour.
We appreciate your feedback and will use it to improve how we communicate the itinerary, optional activities, and timing with guests before the tour begins.
We are glad that the turtle experience was a highlight for you, and we sincerely wish the rest of your stay in Zanzibar had been equally enjoyable.
Kind regards,
Yussif
Zanbayu Tours and Safaris
Zanzibar.
M
Marvin7100
February 27, 2026 · via Tripadvisor
Amazing day 🤩
Omar, our guide, was great from start to finish. He speaks very good French, always smiling and really caring — we felt confident all day.
He made us discover Mnemba: we were able to swim above the sandbank in a totally transparent water... beautiful 😍 Then a little snorkeling not far with superb fish. We also saw starfish and dolphins. For the dolphins, I’m not necessarily a fan at the base, but there weren’t many boats, so the observation was calm and very close.
Back on the coast, we ate in a shaded place with water and drinks available — perfect for recuperation.
Then head to Nungwi to see the turtles: waaaaaw, really beautiful. Frankly, it's nothing like some negative reviews. There were not too many people, we received a lot of seaweed to feed them and the weather there was ideal. There are showers and toilets available, which is convenient.
Useful little info: turtles are harmless, but they can sometimes pinch if an algae is stuck to you. It is better to throw the seaweed a little further away from your bathing area.
We finished in Kendwa: very nice beach with toilets, bars and shops.
Day at the top, thank you again!
Marvin
事業者からの返答
Cher Marvin,
Un immense merci pour votre magnifique avis ! ⭐️
Nous sommes ravis d’apprendre que vous avez passé une journée exceptionnelle avec nous et qu’Omar a contribué à rendre votre expérience aussi agréable. Nous ne manquerons pas de lui transmettre vos compliments sur son français, son sourire, son professionnalisme et son attention tout au long de la journée. Il sera certainement très heureux de vous lire !
Nous sommes également heureux que vous ayez apprécié les différentes étapes de cette belle journée : les eaux cristallines et le banc de sable de Mnemba, le snorkeling, les dauphins et les étoiles de mer, le déjeuner, puis la rencontre avec les tortues à Nungwi et la magnifique plage de Kendwa. 🐬🐠⭐️🐢🏝️
Nous sommes particulièrement heureux que l’expérience avec les tortues ait dépassé vos attentes. Votre retour détaillé et vos conseils pour les futurs voyageurs sont également très appréciés.
Merci encore d’avoir choisi Zanbayu Tours and Safaris et d’avoir pris le temps de partager votre expérience avec autant de détails.
Ce fut un véritable plaisir de vous accompagner, Marvin. Nous espérons avoir le plaisir de vous accueillir à nouveau à Zanzibar pour une nouvelle aventure ! 🌴☀️
Karibu Zanzibar et à très bientôt !
L’équipe de
Yussuf
Zanbayu Tours and Safaris
T
Traveler543374
February 24, 2026 · via Tripadvisor
Disappointing
Disappointing, areas visited where too crowded, lunch was very basic, maybe we expected too much
事業者からの返答
Dear Guest,
Thank you for taking the time to share your feedback with us. We are sorry to hear that some aspects of your experience did not meet your expectations.
Zanzibar’s most popular attractions can become busy, particularly during peak periods, and unfortunately the number of visitors at public attractions is not always something we can fully control. Nevertheless, we understand how crowds can affect the overall enjoyment of a tour, and we appreciate you bringing this to our attention.
We also regret that the lunch did not meet your expectations. We aim to provide a simple and enjoyable local meal as part of the experience, but we understand that individual expectations regarding food can vary.
Your feedback is valuable to us, and we will continue working with our local partners to improve the overall experience, including the timing of visits and the quality of services provided.
We sincerely appreciate your honest feedback and hope that you were still able to enjoy some of the beauty and hospitality of Zanzibar during your stay.
Kind regards
Yussuf,
Zanbayu Tours and Safaris.
8
85lucilleg
February 3, 2026 · via Tripadvisor
If you want to discover paradise it’s right here!
Everything was perfect. From start to finish
An unforgettable day in paradise. The driver was friendly and on time. Snorkling, the
Fresh fruit on the boat in the middle of the Indian Ocean, natural pools, I even swam with dolphins. Lunch was sumptuous, I fed and swam with sea turtles and the end of the day on the beach in Ningwi/kendwa and end up with a beautiful sunset
A big thank you to my guide Chudy (who learned French by himself) of incredible kindness and who allowed me to live a unique moment!
The next day I already wanted to book again
The price/quality ratio is without appeal
事業者からの返答
Un immense merci pour ce magnifique témoignage ! 🌴☀️
Nous sommes ravis de savoir que vous avez vécu une journée aussi exceptionnelle à Zanzibar et que chaque étape de l’excursion vous a laissé de merveilleux souvenirs : le snorkeling, les fruits frais au milieu de l’océan Indien, les piscines naturelles, les dauphins, le délicieux déjeuner, les tortues marines et, bien sûr, ce magnifique coucher de soleil à Nungwi/Kendwa. 🐬🐢🌅
Un grand merci également pour vos gentils mots à l’égard de Chudy. Il sera très heureux de savoir que sa gentillesse, sa disponibilité et son français appris par lui-même ont contribué à rendre votre expérience encore plus spéciale. ❤️
Votre enthousiasme et votre envie de revenir dès le lendemain nous font vraiment plaisir. C’est exactement ce que nous souhaitons offrir à nos voyageurs : une expérience authentique, mémorable et pleine de beaux moments.
Merci encore pour votre confiance et pour avoir choisi Zanbayu Tours and Safaris. Nous espérons sincèrement vous accueillir à nouveau très bientôt à Zanzibar pour une nouvelle aventure au paradis ! 🌴🇹🇿
À très bientôt à Zanzibar ! Hakuna Matata ! 😊
Yussuf
Zanbayu Tours and Safaris.
M
Mariarosaer
January 1, 2026 · via Tripadvisor
Do not do it
Don't do it. Pure animal cuelty. Turtles stolen from their natural habitat to be put in fresh water which is slowly killing them. Do not support this unethical cruel activity. Turtles can also bite.
事業者からの返答
Subject: Regarding your recent review of Baraka Natural Aquarium
Dear Isabella,
Thank you for taking the time to share your feedback. We would like to take this opportunity to provide some additional context regarding the turtles at the Baraka Natural Aquarium.
First, we want to assure you that the turtles are not captured from the ocean for display. As we explain in our visitor briefing, they are rescue animals brought to us by local fishermen for emergency care after being accidentally entangled in fishing nets.
The aquarium is a natural, saltwater sanctuary that is directly connected to the ocean. Its water level rises and falls with the tide, creating a habitat that closely mimics their natural environment.
Our primary purpose for housing these turtles is for their treatment and rehabilitation. The sanctuary also serves an important educational role, providing research opportunities for students from around the world (especially from landlocked countries) and offering a responsible tourism experience.
Regarding the risk of being bitten, the turtles are herbivores and naturally docile. However, we advise guests to be cautious during feeding sessions. A turtle may bite accidentally if it confuses a person's skin with the food being offered.
Finally, our commitment to conservation is central to our mission. Each year in February, we release the rehabilitated turtles back into the ocean to continue their natural life cycle and reproduce.
We hope this information clarifies our purpose and our dedication to the welfare of these animals.
Thank you again for your review.
Sincerely,
Youssuf
F
FrankieZdL
October 22, 2025 · via Tripadvisor
You need to experience this!!!
We swam with the dolphins in open waters, fed the dozens of turtles that congregated around us. Our guide Yassir was sooo nice and funny. Seafood lunch was excellent and our transportation minivan was brand new and comfortable. Excellent excursion that I would recommend to anyone. Thank you for the wonderful experience.
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事業者からの返答
Thank you for enjoying best experiences from zanbayutours welcome again Zanzibar hakuna matata
8
817mariekeo
October 4, 2025 · via Tripadvisor
best experience ever, felt like a movie
loved it, amazing tour guide Khamis, will definitely book again!! loved the experience, everything i saw and the amazing people we met
事業者からの返答
Thank you so much for enjoying best experiences from zanbayu tours welcome again Zanzibar hakuna matata
