Guide spoke mostly in Chinese and it was kind of misleading.
The trip was mostly in Chinese even though we had selected English. The guide spoke in Chinese most of the time and very little English in between. Proper information and tips were given in Chinese and not for people who understood only English. It was kind of misleading for us. I hope there will be separate English speaking guide who speaks in English throughout the day and guide properly.
5
592gracex
August 22, 2026 · via Tripadvisor
Great experience, nice trip.
We had a very nice experience, especially with our guide, Curtis. He was extremely knowledgeable, friendly, and helpful throughout the entire trip.
From 8:00 am until 9:30 pm, we never felt tired because the timing was perfect and we really enjoyed every stop along the way. One of the highlights was the great tip Curtis gave us for seeing the little penguins — it was genuinely fantastic!
We would definitely recommend Curtis and this trip to anyone looking for a wonderful experience. Thank you, Curtis, for making our day so enjoyable!
D
Dolly_C
July 18, 2026 · via Viator
Brighton Beach, Puffing Billy Train., Nobbies and Phillip Island
It was a good experience, our driver and guide, Curtis, did a very good job and was a very good driver.
Curtis was very clear in explaining and giving us informations and instructions regarding the tour.
We were picked up on time and return back on time too!
Would recommend this trip to anymore.👍
S
Sagar_K
June 30, 2026 · via Viator
It was good. The reviews...
It was good. The reviews said that majority of speaking is done in Chinese but luckily there were 2 of the buses and guide spoke in English.
J
JANE_G
June 21, 2026 · via Viator
Brighton boxes & Puffing Billy train
On time pick up and arrangement to back was planned well as we didn't finish the trip to Philip island
S
Sri_Y
June 15, 2026 · via Viator
Amazing Trip!!
We had an absolutely amazing day visiting Brighton Beach Boxes, Puffing Billy, and Phillip Island. Every destination was beautiful and memorable in its own way.
The colorful Brighton Beach Boxes were stunning and perfect for photos. Puffing Billy was a unique experience, with breathtaking scenery and a relaxing ride through the lush forests. The highlight of the day was Phillip Island, especially seeing the adorable penguins and enjoying the spectacular coastal views.
A special thank you to our tour guide, Curtis, who made the entire trip even more enjoyable. Curtis was friendly, knowledgeable, professional, and had a great sense of humor. He shared interesting stories and information throughout the tour, kept everything well organized, and made sure everyone felt comfortable and included.
Thanks to Curtis, our trip was smooth, fun, and unforgettable. We highly recommend this tour to anyone visiting Melbourne. It was truly one of the best experiences of our holiday!
Thank you, Curtis, for making our day so special! 🌟🚂🐧🏖️
D
D5186LPchloel
April 28, 2026 · via Tripadvisor
Best trip in Melbourne!
Very very good trip. Curtis was great!!
A
andrewwH5015ZW
January 29, 2026 · via Tripadvisor
Amazing Tour
Incredible customer service! The travel company was very helpful at accomodating us at late notice, the tour guide was very friendly, and the trip was very well planned out.
H
Hiram_S
December 28, 2025 · via Viator
We had an amazing day...
We had an amazing day today. All the details—including the bus plate number, meeting time, and the guide’s contact information—were sent a day in advance, which was very thoughtful.
The coach was spacious and comfortable. The Puffing Billy train ride from Belgrave to Lakeside lasted about one hour and was a truly unique experience—being able to sit with your legs hanging out was unforgettable.
Maru koala Park was also great fun, with a wide variety of local animals, and the little penguins were absolutely adorable. We even visited the Brighton beach boxes (which I heard some other tours don’t include), making it perfect for photos.
Lastly, a big compliment to our guide: extremely friendly and highly professional. The timing at each stop was perfectly arranged. His English was excellent, and Chinese was equally impressive.
Highly recommended!
M
Mark_L
March 5, 2024 · via Viator
What a crap trip - will NEVER recommend it!
The driver drove erractically, often speeding and hitting bumps in the road at full speed. The bus I travelled on had no immediate advertising on it so I didn't know that bus was the one I was travelling on when it arrived. The driver spoke 99% of the time in Chinese - and although my initial booking said it was a Chinese tour - I did send a text message prior to the tour to let the operator know my partner and I only spoke English. Needless to say my partner and I (who were the ONLY non Chinese passengers), missed alot of information that the driver/guide provided. The guide was NOT clear on why we stopped several times, again, probably due to explaining the stops in Chinese not English.
The "coach" (who's kidding anyone it was a SMALL BUS)...was uncomfortable and I didn't enjoy the travel at all. My partner was alot more forgiving of the whole experience but personally I wouldn't recommend the whole experience.
事業者からの返答
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your tour did not meet your expectations, and we appreciate your honest feedback.
We strive to provide clear communication, especially for tours that are primarily conducted in a specific language. While it was stated that the tour would be in Chinese, we understand your frustration given that you had sent a message indicating that you and your partner only spoke English. We sincerely apologise if this was not addressed, and we will work to improve how we handle such requests in the future to ensure better communication and inclusivity for all our guests.
Regarding the driver’s behavior, we’ve received feedback from other passengers indicating that the driver drove safely, but we take your comments seriously. We will review this with our team to ensure that all our drivers continue to uphold the highest safety standards.
We also appreciate your feedback about the bus and the signage. We aim to make our services easily identifiable and comfortable, and we apologize if it fell short during your tour. We'll review our processes to ensure a better experience for future guests.
Your feedback is valuable as it helps us improve our services, and we hope you’ll consider giving us another chance to provide a more enjoyable experience.
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