Made mistake booking date, they have decided not to credit one dime, nothing! An honest mistake. I went there and explained. Terribly run business.
事業者からの返答
Hi Bob,
You didn’t mention that when you came in for your reservation on 9/3/26, you were a week after your original reservation date for August 27th, that is why we were not able to complete your request, it wasn’t just a date change.
We’re sorry that you were not happy about the decision to not refund your reservation .
When you made your reservation on Viator:trip advisor it provided you a confirmation email with your reservation date along with what the cancellation policy is.
You had also selected our lunch option so WE purchased your lunches for this date 8/27 that had to be thrown away because no one showed up.
Also with your bikes reserved we were not able to rent those bikes to somebody else on that day because the reservation was never canceled.
As a business, we cannot operate by reserving bikes for people and then providing refunds for bikes that were reserved but never used.
We hope you had a great rest of your travels and trip.
Chris
3
337punam
April 3, 2026 · via Tripadvisor
Fun Napa experience!
We had a great experience! Loved all the recommendations. By the way Silenus winery is closed. They were they were remodeling. Forgot to tell you when we dropped the bikes off! Our favorite was Laird winery.
事業者からの返答
Glad you guys had a great time.
D
D4780YSjustinep
January 24, 2025 · via Tripadvisor
Best event of our 5 day trip in Napa
We had a great time exploring Napa and the surrounding areas on the ebikes. We were a group of 6, 3 couples. We had planned ahead for 1 tasting, but Chris the owner gave us a couple other reccomendations that would take walk in, and WOW did they not disappoint. He had us in a couple great areas of easy riding that made it feel like we were in the Italy country side.
After we booked Chris went out of his way to help answer our questions, and took our lunch orders. The lunch was a charcuterie style board, it was amazing, plenty of meat, cheese, fruits and more.
Overall we spent 7hrs out for the day, tasted 3 wineries and had an amazing day seeing the beautiful scenery.
If we could recommend anything from our Napa trip, we would push this to the top of the list.
not to mention there bikes were in great shape, easy to use and we loved supporting a small family business.
Nikki & Crew
Cleveland, OH
事業者からの返答
Thank you so much for taking the time to leave a review about our experiences with us
K
Kathleen_B
September 5, 2024 · via Viator
The bikes, stop...
The bikes, stop suggestions and maps were great and the batteries lasted the whole time which wonderful!
事業者からの返答
Thanks for taking the time to share your experience. We are so glad you had a great day out exploring on our ebikes.
C
Catherine_B
August 31, 2024 · via Viator
DO NOT BOOK THIS!!!
I do not recommend it. When I booked, I was imagining biking in wine country, but it is not the case. You basically follow a bike path that has nothing to see but back of houses, dirty garages and storage units. It takes you to Youthville which is a place when they have tasting rooms, no vineyards. Waste of money and time. The owner Chris didn't seem to care about the customers. Did a small briefing about the bike but did not adjust the seats. Looked like he was in a rush to get rid of us at our arrival and at drop off. The lunch was ok but the big insult was the tiny water bottles he included. They were so small we could finish it in one sip. The bag at the back of my bike had the zipper broken so I lost my $80 camel back water bottle and my sunscreen. There was no place to put a water bottle on the bike and only room for 1 bottle of wine. The only good point is the bikes were great and they had cell phone holders. NOT WORTH the amount we paid. We were both very disappointed to have lost 1 out of 2 days in napa with this lame activity.
事業者からの返答
Hi Catherine,
We are so sorry to hear that you didn’t enjoy your day out on our ebikes. It was not my intention to not have your seat properly set for you, I always let the rides test the bikes out in the parking lot after the instructions on their own, so they don’t feel pressured with me standing at watching, When i came out a couple mins later to check on you both, you had already left the lot for the day. I again am sorry for the confusion on this.
Im not sure what route you took for the day but 3 miles from the shop out of the 9 mile ride to Yountville the bike path (Napa Valley Vine Trail) goes through the vineyards on both sides, the same route the NApa Wine Train takes. There are multiple tasting rooms on the vineyards properties to stop at like Laird, Silenus, Chandon to name a few, you would have rode right past them.
(If you thought you would be riding on the dirt of the actual vineyards on the wineries property, we are sorry for that, there is no riding on the dirt paths thru the vineyards due to the dirt and dust that would kill the vines & grapes)
Yes we do provide a small 10oz water bottle with the rentals, no matter if you add the charcuterie lunch or not.
When you returned to the shop that evening you never mentioned to me that you lost your nice water bottle or sunscreen, you just showed me th bag had broken the zipper, so you used the bungee strings on the bag to secure it down. I would have gladly taken care of lost items, if it was our fault for a bokeh bag.
Yes we do not have a water bottle holder on our bikes, due to our insurance polices for renting bikes, that’s why we provide the bags with a water, lock, map.
Yes our bags will hold only 2 bottles of wine if you put the lock on the handle bars. But we also offer add on options in store of front baskets and padded wine holders if you plan on purchasing wine for yourself.
I apologize that you felt like your day was wasted, we truly have never heard this response from our renters about the dedicated bike path, and there day spent riding in the vineyards and wine tasting.
We hope the rest of your trip to the area was great!
Thank you,
Chris
K
Kathleen_K
April 30, 2024 · via Viator
Great day with e-bikes!
Highly recommend!! We had an absolute blast. We loved the e-bikes and everyone at Fat Tire was so helpful and nice. The picnic lunch exceeded our expectations (we thought we would get a couple crackers and cheese - ended up with meats, cheeses, bread, olives, dried fruit and more!). We will definitely come back. It was a fantastic way to tour around Napa!
事業者からの返答
Thanks for taking the time to leave a review about your experience with us. So glad you enjoyed the locally sourced and made lunch.
We look forward to hosting you in the future again.
I
Islandlover1024
October 23, 2023 · via Tripadvisor
Great bike rentals for a full day!
My husband and I rented bikes from Fat Tire Bike Rentals in downtown Napa and had the best time visiting 3 wineries on our own. The owner at the shop was super helpful when planning out our trip/ which route to take and getting us comfortable using e-bikes. They also set you up with everything you need, a basket, water, phone case, helmet, etc. The rental process, pick up and drop off was super easy and efficient.
事業者からの返答
Thank you for taking the time to tell us about your experience. We hope the rest of your trip was great.
