チェンマイ発気球に乗って日の出を眺め、贅沢なスパで過ごす1日

Thank you for your kind review! We're glad to hear you enjoyed your massage and had a great experience at our spa. Just a note about the hot air balloon ride – part of the magic is that the balloon is guided by the wind and thermals, with no engine to control its direction. This makes every flight a unique adventure. We appreciate you choosing to spend your time with us and hope to welcome you back soon. Warm regards from your Fah Lanna Spa Team. 🌿🙏

Thank you for sharing your experience and for your kind words about the staff and the massage at Fah Lanna Spa. We’re thrilled to know that the spa package made a positive impression and helped round out your day. As your review focuses on the hot air balloon flight, we’d like to take this opportunity to provide some context for other readers considering this activity. A hot air balloon flight is truly an adventure in nature, and part of its unique charm is its unpredictability. Weather conditions, such as cloud cover, visibility, and wind direction, are beyond human control and can vary from day to day. This natural variability is also what makes each flight special—no two flights are ever the same. The Balloon company's pilots (a separate company and operator from Fah Lanna Spa) are highly experienced and conduct thorough pre-flight checks and weather briefings to ensure safety and compliance with regulations. The weather on your flight day was deemed safe, and as you noted, other passengers also enjoyed their flight. While the clouds may have obstructed some of the panoramic views you were hoping for, many passengers find floating above a sea of clouds in the golden light of sunrise to be a magical and memorable experience in itself. We understand your disappointment about the limited visibility and empathize with your expectations for clearer views. However, we hope you were still able to appreciate the serene beauty and unique sensation of hot air ballooning—an experience that embodies being in the moment and embracing the wonder of flight. Thank you again for your feedback and for highlighting the kindness and professionalism of our team. We hope to welcome you back in the future for another adventure or perhaps another relaxing day at Fah Lanna Spa.

Thank you very much for taking the time to write a review. We are very happy you have enjoyed this experience and we are so happy we could contribute to make this experience extra special. Glad to know "it made your vacation". What lovely praise indeed. We wish you a wonderful time here in Chiang Mai and hope to welcome you again at our spa. With warm regards from your Fah Lanna Spa Team

Thank you very much for your review and your lovely comments. We're so happy to read how much you enjoyed this wonderful experience and appreciate you taking the time to share your impressions with others. It was our pleasure welcoming you. We wish you a pleasant stay in Chiang Mai and hope to welcome you again in the future. With warm regards from your Fah Lanna team

Dear Your review does not come as a surprise as it is along the lines of your communication with us. Fact is: 1. The arranged meeting point was the main entrance to the Shangri-la hotel. According to your message, you stayed next to the Shangri-la hotel but not at the hotel and you agreed to meet at the main entrance to the hotel. The driver looked for your at the main entrance at the gate from the street, and together with the hotel staff at entrance to the building and inside the building but could not find you. He proceeded to look for your at the neighbouring condo as well, then left after 30 minutes to pick up other customers and then returned after 6 am to look for you again. According to your message, you waited in the hotel lobby on an upper floor. We checked with the hotel night staff working at the time you said you waited in the lobby but they told us they did not see any non hotel guests waiting in the lobby. So, we could not verify that you were at the lobby on the upper floor as you claimed. 2. You wrote to us that you tried to contact the balloon company but reached a fax machine. On your TripAdvisor Experiences ticket, we provide a mobile phone number for emergencies. We do not know what number you tried calling, but it couldn't have been the number we provide on your ticket. 3. As we understand that it disappointing to miss a booked activity, both the balloon company and the spa agreed to offer you an alternative date to do the activity at no extra cost. You did not reply to our message, did not say whether you wish to take up the offer, whether you will not be able to accept due to other plans. We never received any reply from you, even though we kept your slots available until the offered date. It would have been courteous to respond to our message to let us know you will not be able to make another date and kindly discuss with us whether any money could be refunded. The first time we hear from you is this review. We do object to the claims you make in your review as we have certainly done our best to find you and also tried to accommodate you for the activity at another date when you failed to show up. Even the Shangri-la hotel staff could not verify that you were at the upper floor lobby as you claimed and at 5.30 am any non hotel guests waiting in the lobby without certainly catch the attention of the staff. It is very sad to see customers to resort to angry review making false claims when we tried our best and have gone out of the way to find you and accommodate you and you did not even bother to reply to our kind offer. In future, we do recommend a direct communication with an activity provider to find a solution in a direct and honest fashion. With best regards, Fah Lanna management